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Customer Reviews for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Model: WF331ANW/XAA
SKU: 1933343
UPC: 036725560789
Thoroughly wash your clothes, comforters and more with this washer that features 9 preset wash cycles for versatility. The child lock feature protects your children by preventing unsupervised use.
Average Customer Rating:
3.9
out of 5
(72 Reviews) 72
Rating Snapshot 72 reviews
5 stars
41
4 stars
13
3 stars
1
2 stars
5
1 star
12
74% of customers would recommend this product to a friend
(
53 out of
72)
Customer Reviews for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Review 1 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Worst purchase ever
Customer Rating
1.0
Value for Price
1.0
Quality
1.0
Features
5.0
Performance
1.0
What's great about it: Many features
What's not so great: having to deal with samsung whhen it breaks
I purchased my washer and warranty in November during the black friday sales. Within the first month I had to call Bestbuy to have someone come out and take a look at it for making very loud noises ranging from clicking to banging. The repair man was sent from a local business. The repair man took the washer apart and said he found the clickiing problem and it was fixed. As for the banging, he assured me that was normal, it was just the washer balancing itself out during every load. He left and within 3 loads of laundry the clicking sound was back. So I called Bestbuy again and they sent out the same guy. He took it apart again and said he had fixed it. Again after a few loads of laundry the noise was back. I looked at the reciept he gave me to see what he said the noise was caused from and to my amazement, he had blamed it on the "washer hose in the back not being secured properly causing vibrations" and the second time he blamed it on "pump not attached properly!" Clearly the noise was coming from the inside of the machine and it was not just a simple vibration. Also, the noise had never changed in sound yet he blamed it on two different problems. So, for a third time I have to call Bestbuy to repair my machine. They then tell me to call Samsung instead to check on any recalls. So Samsung decides that they want to send out their own repair man. So after waiting for a week the repair man finally calls and scedules me an appointment for a week later, so after waiting two weeks, the guy takes one listen to the machine and hears another noise that I really paid no attention to, seeing as how it was a lot quieter than the other noise. He ran the machine without any clothing in the machine and the washer made that classic banging noise that Bestbuy's repair man said was normal. He asked me did it always make that noise. I said yes, but that I was told it was normal. He said it was not normal for it to do that with nothing iin it and to that degree. He also determined that the entire drum was off balance and that the washer was unrepairable. It's now been over a month and I still do not have a replacement washer!!
This product is or has... A great water saver, All the cycles I need, Energy efficient, A steam cycle
About me... Looking for energy savings, Budget Conscious, Parent of kids
No, I would not recommend this to a friend.
+1point
1out of 1found this review helpful.
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Review 2 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Great washer and value
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Washer has many useful options
We love our washer and dryer. We use many of the options and love the steam cycle. The price was right and Samsung has always made great products and the do backup tgheir warranty. Like evrything else, the warranty covers different parts at different intervals. Most people that complain simply do not ready the warranty or choose to ignore it for their own advanage.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Quiet, Easy to use controls, a great value and excellent product
About me... Appliance snob, always research before buying
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 3 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
This washer is stupendous!
Customer Rating
4.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
We've been very pleased with our Samsung Washer and Dryer. We got a great deal on the machines and the pedestals... and we love the musical interlude when the cycle is done.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Easy to use controls
About me... Budget Conscious, Always get the deal
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 4 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Love this washer!
Customer Rating
5.0
I've had this washer almost a year. It was recommended to me by a family member. I can't wait to get the matching dryer.
This product is or has... A great water saver, All the cycles I need, Energy efficient, A steam cycle, Doesn't vibrate my house, Quiet, Easy to use controls
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 5 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
This is a remarkable washing machine!
Customer Rating
5.0
Posted by: tghass
from Little Rock, AR
on 03/21/2012
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: It cleans beautifully. I love the sanitizing feature!
What's not so great: I didn't realize that some of the cycles take soo long. It is worth it though. My laundry has never been so clean.
I would recommend this steam washing machine to anyone who is looking for a great purchase for an awesome price. It cleans beyond my wildest imagination.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Quiet, Easy to use controls
About me... Looking for energy savings
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 6 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Like
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Spin cycle really gets water out so clothes dry quicker
What's not so great: Need to get use to vibrations when spin cycle begins.
Cleans much better than my old top loader. Gets the soap out.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Great at getting tough stains out, Easy to use controls
About me... Budget Conscious
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 7 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Quite expensive but I like the front loader
Customer Rating
5.0
Value for Price
4.0
Quality
4.0
Features
5.0
Performance
5.0
What's great about it: energy saver and quiet
What's not so great: It has no light in the tub
I like the front loader which has a window in the door but I very seldom see suds in the washer when washing! It gets my clothes really quite dry while rotating!! Samsung front loader
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Quiet, Easy to use controls
About me... Looking for energy savings, Budget Conscious
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 8 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Door locked closed
Customer Rating
2.0
Value for Price
3.0
Quality
1.0
Features
5.0
Performance
2.0
What's not so great: Should not have to repair new washer.
We have owned this washing machine just over a month. The first weekend of use the door would not open at the end of the wash cycle. All of our clothing was stuck inside the washer with us looking at it through the glass door. BestBuy dispatched a geek squad technician to free our wet clothing the following day. Apparently something failed with the safety switch that keeps the door locked. Am having similarly bad luck with it's matching dryer. I am very unhappy with this purchase.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Quiet
About me... Parent of kids
No, I would not recommend this to a friend.
-3points
0out of 3found this review helpful.
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Review 9 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
5 service calls in 6 months
Customer Rating
2.0
Value for Price
4.0
Quality
1.0
Features
4.0
Performance
1.0
What's great about it: Price
What's not so great: Repairs
I am very disappointed. This washer worked well for the first 3 months or so. Then, the clothes were very wet at the end of the cycle - something wrong with drainage. Visit 1: BB came to check out the problem. Visit 2: BB came back with a motherboard to replace the current one. Visit 3: BB returned to fix the door lock that they did not put back together correctly on Visit 2. Visit 4: replaced water pump. And now, we have Visit 5, as although things are draining properly, there is a horrible grinding noise, instead of the usually quiet flow of water into the washer. I'm guessing that on Visit 6 they will actually replace the pump. This is not good. (The dryer, on the other hand, works wonderfully! No issues... yet.)
This product is or has... All the cycles I need, Easy to use controls
About me... Teenage kids, Looking for energy savings, Budget Conscious
No, I would not recommend this to a friend.
+1point
1out of 1found this review helpful.
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Review 10 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Excellent Product!
Customer Rating
5.0
Value for Price
4.0
Quality
5.0
Features
4.0
Performance
5.0
What's great about it: Extremely quiet and hasn't ever gone "off-balance"!
What's not so great: End of cycle chime is too quiet to hear from my basement; and it doesn't have a spin-only cycle.
I agree with the last reviewer; READ THE MANUAL!!!! I have had my washer for 2 months, and it took me at least 2 weeks to get comfortable with using it. The manual is extremely helpful and I don't have to read it every time I do a load of laundry now. Even my 15 yr-old daughter is able to wash her clothing without asking me for help!!! Some previous reviewers had mentioned problems with clothing being too wet at the end of some wash cycles. I had it happen twice and discovered that if you choose the "high spin" cycle when washing heavy items such as towels or jeans, they spin out perfectly! The only downside is that I wish this model had a "spin only" cycle. The "rinse & spin" cycle is takes too long when you discover that the clothing is too wet at the end of the wash cycle.
This product is or has... All the cycles I need, Energy efficient, Big enough capacity for a comforter, Quiet
About me... Looking for energy savings, Budget Conscious
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 11 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Works great, just read the manual
Customer Rating
5.0
I have owned this washing machine for a few months, and it works fantastic. After reading other reviews it seems most people haven't figured out that their unit is out of balance when it continues to run and wont spin. This is a simple fix, you can pause the unit, open it and move the wet clothes around. I have had this happen a couple times and it was because it was very full. or not full enough. Also if the machine isn't installed correctly (balanced by the delivery person), it wont spin correctly. Best Buy does offer to come out to your home within thirty days to try to fix it, or they will replace it. Consumer Reports rated this number five out of thirty or more washing machines they reviewed for 2011. I trust their testing and have had great luck with other products they have reviewed in the past. Overall my clothes come out much cleaner than with my old top loader, and stains don't need to be pretreated.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Quiet, Easy to use controls
About me... Looking for energy savings, Appliance snob, Always get the deal, Parent of kids
I would recommend this to a friend!
0points
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Review 12 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Does NOT have spin only cycle
Customer Rating
3.0
I thought this washer dryer was the best ever.. until I washed simple cotton only throw rugs or other heavy items. I wash on heavy cycle and at least half the time, they are soaked at end. No way to spin only. I called support, they said not to wash heavy items. They have a heavy item cycle! Or use rince and spin for 19 more minutes. Wetter then before.
Very dissapointed
Very dissapointed
This product is or has... A great water saver, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Quiet
About me... Looking for energy savings, Budget Conscious, Always get the deal
No, I would not recommend this to a friend.
-1point
0out of 1found this review helpful.
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Review 13 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Great Machine!
Customer Rating
4.0
Posted by: JT51
from Carmel, NY
on 02/14/2012
Value for Price
5.0
Quality
4.0
Features
4.0
Performance
5.0
I'm very happy with the performance of this machine. It has a large capacity, it's quiet, it's not vibrating, and the clothes are coming out very clean. I held back on the five stars because I paid $549 for it on a special sale and I think if you had to pay full price, there might be some better values out there. Also, in the past, I haven't bought extended warranties, but I bought it on this machine because Best Buy offers it at a fair price and when something goes on these units, it can be big money.
This product is or has... A great water saver, All the cycles I need, A steam cycle, Doesn't vibrate my house, Easy to use controls
About me... Looking for energy savings, Budget Conscious, Always get the deal
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 14 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
not worth it even at half price
Customer Rating
1.0
Value for Price
1.0
Quality
2.0
Features
4.0
Performance
1.0
What's great about it: looks nice
What's not so great: does not work right or save electricity
the spin cycle does not work because the drum is too slopy.if it does work it can take up to 2 hours to finish.called best buy & samsung both said first they heard of it.i got it on sale at half price but it is not worth it.
This product is or has... A great water saver, All the cycles I need, A steam cycle, Easy to use controls
No, I would not recommend this to a friend.
-1point
0out of 1found this review helpful.
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Review 15 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Very unreliable
Customer Rating
2.0
Posted by: BethAnne112233
from Upstate New York
on 02/10/2012
What's great about it: Design
What's not so great: Function
I researched the washer/dryer pair and saw that with both LG and Samsung, the 5% of bad reviews all seemed to focus on a spin problem that extended the cycle. I had hoped I was in the 95% but no such luck. The first few loads of wash were great and then a wash took almost 3 hours. At the end of the wash the clothes were so wet that it took 2.5 hours of dryer time. Not very energy efficient! So after two weeks of this I returned the pair. I just received a Whirlpool and have encountered a similar problem but to a much less extent. The cycle has an additional 10 minutes added and the machine tells you that it is "sensing" so I know what is going on. As nice as the machine was (and I loved the dryer) I am glad I sent them back.
This product is or has... Quiet
About me... Looking for energy savings, Budget Conscious, Design conscious
No, I would not recommend this to a friend.
-2points
0out of 2found this review helpful.
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Review 16 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Has been better than I thought
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Does not vibrate on second floor, and best buy delivered it and set it up.
What's not so great: nothing
It is easy to operate. I was worried that it would vibirate to much because my washer is on the second floor, but I cannot even tell it is running compared to my old washer.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Doesn't vibrate my house, Quiet, Easy to use controls
About me... Teenage kids, Looking for energy savings, Budget Conscious, Always get the deal, Parent of kids
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
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Review 17 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Poor quality
Customer Rating
1.0
Posted by: Ellenmarie
from Baltimore
on 01/22/2012
What's great about it: cleans well when it works
What's not so great: limited to preset controls which may not be as energy efficient as they claim
The first time I used it I received a motor error message. The replacement machine quit spinning after 9 loads. Something is very wrong with the quality of this machine. Also I did not like the complete automation. There was no option to simply spin without rinsing and I was forced to wash with warm water on some cycles (I usually wash in cold for everything). It washed well the few times it actually worked.
This product is or has... Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Quiet
About me... Looking for energy savings, Budget Conscious
No, I would not recommend this to a friend.
-2points
1out of 4found this review helpful.
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Review 18 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Solid buy.
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
4.0
What's great about it: Almost everything.
What's not so great: Extra time with very small loads.
This unit replaced the very first front loader on the market (from a different company), so the benefits of the design are familiar to me. My goal for this machine was to keep those benefits and rid myself of the awful smell of the previous unit. There is no solution I had not utilized short of complete dis-assembly of the washer that could cure it. With the Sanitize cycle, Pure cycle and the manual EZ access clean out on the front I am confident that will no longer be an issue with this Samsung. Had to knock one star off of performance as with a small load the washer seems to balk prior to going into final spin. It's as if it's trying to balance the load for an extended period of time. Only seems to occur on a small load. I believe this is what some others may be experiencing, but it eventually figures it out and takes 90 minutes on a normal load instead of 60. Packed normal or full it does the job dutifully, outstanding cleaning, quiet, minimum of vibration.
This product is or has... A great water saver, All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Quiet, Easy to use controls
About me... Looking for energy savings, Budget Conscious, Appliance snob, Always get the deal, Design conscious
I would recommend this to a friend!
+2points
3out of 4found this review helpful.
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Review 19 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
Great
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
Pretty much writing same post as my dryer comment. Excellent so far, cleans like nothing I've had before. Many different choices for all types of clothes. Cycles take even longer then the dryer, I've had some take 90 mins. Be prepared for that.
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 20 for Samsung 3.7 Cu. Ft. 9-Cycle Ultra Capacity High-Efficiency Steam Washer - White
My "dream" washer
Customer Rating
5.0
Posted by: gvb52
from Akron, OH
on 01/19/2012
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Wonderful bargain, got 48% off regular price
What's not so great: Nothing
This unit is so beautiful! I love the fact that there is no agitator to rip up my clothing, and all the features are unbelievable. It really does a wonderful job of cleaning my clothing and linens, plus I can wash quite alot of clothing in one load.
Added feature is the musical song it plays when done, so much better than the horrible buzzers that were on older units. I would definitely recommend this to a friend, in fact, already have!!
This product is or has... All the cycles I need, Energy efficient, Big enough capacity for a comforter, A steam cycle, Doesn't vibrate my house, Great at getting tough stains out, Easy to use controls
About me... Looking for energy savings, Budget Conscious, Always get the deal, Design conscious
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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