Best Buy Ratings and Reviews

Best Buy Ratings and Reviews

Customer Reviews for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Model: SMH1816B
SKU: 2622134
UPC: 036725560437
This microwave features 12 sensor cooking options to effectively cook, defrost and reheat a variety of foods. The turntable can be turned on or off for versatile cooking options.
Average Customer Rating:
3.947 out of 5
3.9
 out of 
5
(19 Reviews) 19
Open Ratings Snapshot
Rating Snapshot 19 reviews
5 stars
5
4 stars
10
3 stars
3
2 stars
0
1 star
1
84% of customers would recommend this product to a friend 
(
16 out of 19
)
Customer Questions & Answers:
8 Questions | 13 Answers
Customer Reviews for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black
Review 1 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Bad product. Please read before purchasing

Customer Rating
1.0 out of 5
1.0
Posted by: Cuve
from Manchester NH
on 05/06/2012
What's great about it: It's shiny.
What's not so great: It will break
DO NOT BUY THIS MICROWAVE. I did and I regret it. I did plenty of research. I read reviews from people who experienced what they called an SE error and had to have a tech come out and fix it. I thought, na, that won't happen to me. Well, it just did and now I have to have a Samsung tech some out to fix it. Thank god it broke before my warrantee expired. Most of the users on the message boards got this SE error after their warrantee expired. The cost to fix is about what I paid. Even though my service call is covered it is going to take a week to get someone out to fix it, and they don't make Saturday or Sunday appointments so I have to take time off from work. And who knows, it will probabally break again after my warrantee expires and I will have to throw it out and by something else. Please save yourself time and money by purchasing a different microwave, even if it costs more than this one, please!
This product is or has... junk
About me... Casual Cook, tech savy
No, I would not recommend this to a friend.
-1point
0out of 1found this review helpful.
Review 2 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

slick looking microwave,

Customer Rating
4.0 out of 5
4.0
Posted by: mathman
from Kansas City
on 04/11/2012
What's not so great: fan is a little loud
Easy to use, nice size, easy install. Has a easy to use panel. Can put large plates in and they will turn. No rack. Vents up not out so vents are not seen which makes a smooth look over our black stove.
This product is or has... Shortcut keys that save time, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items
About me... Casual Cook
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 3 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

does everything we've asked of it

Customer Rating
4.0 out of 5
4.0
Posted by: bailey99
from san jose ca
on 04/04/2012
What's great about it: looks and ease of use
good value for the price. looks great in the kitchen too.
This product is or has... A turntable that cooks evenly, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Brand conscious, All about design
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 4 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

So Far So Good

Customer Rating
4.0 out of 5
4.0
Posted by: LoveMyEli
on 02/29/2012
What's great about it: Attractive, sleek, powerful
What's not so great: Damage during shipping is common
This microwave actually replaced another item I had to return. So far I am satisfied with my purchase. The unit is very sleek and I like the blue LED display; a must if you have other Samsung items. I haven't had any issues of scorching and the popcorn button is pretty good, although not perfect. There are four speeds on the exhaust fan which helps clear the kitchen but be aware that the additional air movement doesn't guarantee that it gets it all. I think this is common when there is no hood above the stove to gather the steam/grease. The buttons do require extra pressure and I am not convinced that the plastic covering the buttons will hold up, but that remains to be seen. We did our own install which took awhile but no longer than the last one. Make sure you read ALL the instructions before you start. We also had the issue where the first time we brought it home there was a dent on the side and when we plugged it in, a grinding sound. We had to go through the process of returning it once but overall good price, good buy.
This product is or has... Sensor cooking that works well, The power to cook quickly!, Quiet, A vent system over range, Easy to clean
About me... Casual Cook, Brand conscious, too busy for returns
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 5 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Woks fine and looks good

Customer Rating
4.0 out of 5
4.0
Posted by: Stork1
from Naples, Florida
on 02/09/2012
Matches my existing ovens and cook-top which is why I bought it. Quiet, seems to cook well. Has a boatload of fancy features that are too hard to learn to use.
This product is or has... A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... recent widower
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
Review 6 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

works fine

Customer Rating
3.0 out of 5
3.0
Posted by: Hardly
from Bridgewater, NJ
on 02/02/2012
What's great about it: large size and heats fast
What's not so great: noisey
Does what it's supposed to do very well. A bit noisey while it cooks. Installation through Best Buy was helpful, but it doesn't hang as tight to the cabinet as I would like.
This product is or has... A turntable that cooks evenly, The power to cook quickly!, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook
I would recommend this to a friend!
0points
0out of 0found this review helpful.
Review 7 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Does what I need

Customer Rating
5.0 out of 5
5.0
Posted by: JKeith
from Michigan
on 01/16/2012
What's great about it: I love the sleek look of it.
Love all the features on this microwave and it does what I need it to do. May be a little overkill but, I'm happy with it.
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook, Parent of kids, Brand conscious, All about design
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 8 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Cooks fast

Customer Rating
4.0 out of 5
4.0
Posted by: WandaandMe
from Aurora, IL
on 01/16/2012
What's great about it: It cooks quickly
What's not so great: Lighting underneath
Replaced my old 1.7 cu.ft. 1000 watt microwave with this bigger 1.8 cu. ft. 1100 watt system which is more powerful thus reducing my cooking time. It works great, but the only negative point is the lighting underneath which should supply enough light to see how everything is cooking on my stove. My old microwave had two lights with two levels and it lit up the area underneath very well.
This product is or has... A turntable that cooks evenly, The power to cook quickly!, Big enough to handle large items, Easy to clean
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
Review 9 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

So far ok but only installed for 2 1/2 weeks

Customer Rating
3.0 out of 5
3.0
Posted by: Calamity
from beautiful SF
on 01/11/2012
What's great about it: Looks good in the kitchen.
What's not so great: Damaged in the box.
Purchased this microwave right before Thanksgiving. It had to be delivered fm the warehouse b/c none were available in-store at the time. We did not take it out of the box until Christmas. Although it was brand new, there was a dent on the side. It was hard to install because the dent pushed the corner out but we made it work. Now I am worried the damage may affect the performance down the road. I wish we had just taken it back for a replacement, but the inconvenience overrode that idea. It seems to be working fine, but so far we have used it for only simple things. At this time I would say it's your average microwave. 3 1/2 stars.
This product is or has... Shortcut keys that save time, A vent system over range, Big enough to handle large items, turntable can be turned off.
About me... Casual Cook, want quality and value.
I would recommend this to a friend!
0points
0out of 0found this review helpful.
Review 10 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Works better than expected

Customer Rating
5.0 out of 5
5.0
Posted by: PartyFavors
from North Texas
on 01/10/2012
What's great about it: Lots of features without the high costs
What's not so great: Can't think of anything
Took sometime to get here, on back order but worth the wait. It was easy to install since I had just removed my old one and this one fit right in that space. Has so many features that we probably won't use. It's great for baked potatoes, you just put the potatoe in and press the button. cooks them perfectly without trying to figure out how much time is needed. I'd buy this product again !!
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Looking for energy savings
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
Review 11 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Problems with Damaged Microwaves

Customer Rating
4.0 out of 5
4.0
Posted by: Thirdtry
from TX
on 01/09/2012
What's great about it: many features, good price
What's not so great: damage before delivery
I purchased this microwave to replace a 17 year-old GE. The installation instructions were good. When I unwrapped the microwave to bolt it in place there was a big dent in the side (there was damage to the box). I took it back and Best Buy ordered another. There were 2 more microwaves besides mine behind the counter with damage showing on the boxes. A salesperson said they had trouble with them being damaged in the warehouse. The 2nd microwave arrived. When I tried to bolt it to the cabinets I found that one of the 2 threaded inserts on top of the microwave was missing. I could hear it rattling inside. I took the 2nd microwave back and a 3rd was ordered. The 3rd was fine. After 2 months I have no complaints about the microwave itself. The buttons require a firm push, but if they last that just takes some getting used to. Best Buy offered no compensation for my wasted time.
This product is or has... Shortcut keys that save time, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 12 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Good microwave

Customer Rating
4.0 out of 5
4.0
Posted by: MarkDot21
from Nashville, TN
on 01/08/2012
What's great about it: Size, easy of use.
What's not so great: Clock display being blue
Purchased this microwave to replace a 10-year old Fridgadaire. Good product, easy to install, works great. The only thing I don't like is the blue clock display as it is hard to read than the clear or green further away.
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook, Brand conscious
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 13 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Terrific microwave and experience

Customer Rating
5.0 out of 5
5.0
Posted by: MM11
from Hunt Valley, Md
on 01/08/2012
What's great about it: Great performance, terrific price!
Great microwave, excellent features, easy to use and clean. Very quiet! Installation was a breeze. I ordered online and picked up at the store and was given the current day reduced price. Even better! Very happy with purchase process and product.
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 14 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Just OK

Customer Rating
3.0 out of 5
3.0
Posted by: DrLen
from Decatur, Ga.
on 01/06/2012
The installation was easy, but the actual operation is just OK. The touchpad is not illuminated and the lettering is hard to see. The actual microwaving is fine.
This product is or has... A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range
About me... Casual Cook, Parent of kids
No, I would not recommend this to a friend.
0points
0out of 0found this review helpful.
Review 15 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

OK

Customer Rating
4.0 out of 5
4.0
Posted by: Jerew354
from Willow Street, PA
on 12/02/2011
What's great about it: It works fine - better than previous unit
What's not so great: Exhaust does not exhaust steam from range below
I like the oven, and it cooks fine, however, I don't think it was installed properly. I paid extra to have your technician install it properly.
Re Vent system over range: We have an exhaust duct system above range, through our kitchen cabinets, and out to roof. This unit does not exhaust. What can I do about this?
I did not receive any credit for old oven. I saw something on this sight about that when I opened this link. If it has trade-in/recycle value, I did not get anything for it. Old one worked fine. It was just a clip inside front door that broke, causing front panel to lift on one corner when opening it. We were told it could not be repaired.
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook
I would recommend this to a friend!
-4points
1out of 6found this review helpful.
Review 16 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Very happy with purchase- installation was easy!

Customer Rating
4.0 out of 5
4.0
Posted by: shellypdx
from Northern Virginia
on 11/12/2011
What's great about it: Not paying for a lot of bells and whistles I don't need, but had all the most important features and conveniences.
We picked ours up on an "open box" special. We had already decided on this make and model and were just lucky enough to catch it on special. It works wonderfully and was pretty easy for my husband and me to install. (Be sure you have all the required tools and bits before you start the installation. We had to make a last minute trip for a drill bit to bore holes- duh!) We typically use a microwave for reheating, defrosting and for a few convenience foods, but don't really "cook" in it. (i.e. If I want to roast a chicken, I use the oven, not the microwave.) With that in mind, many microwaves were simply paying for a lot of space and features we didn't need. This has worked out great so far. We haven't tried all the "features", but the multiple fan speeds is helpful, the popcorn button actually seems timed right and the defrost works well. It's also great to be able to turn off the turntable if I'm reheating something in a large, rectangular pan.
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Easy to clean
About me... Casual Cook, Parent of kids
I would recommend this to a friend!
+8points
8out of 8found this review helpful.
Review 17 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

no complaints so far

Customer Rating
5.0 out of 5
5.0
Posted by: soon2bemom
from TX
on 09/15/2011
What's great about it: heats thoroughly
What's not so great: loud fan
I didnt expect for it to work as great as the previous reviews. i have only had it a 3 weeks though, so i am hoping nothing happens to it like the other reviews have said. so far i am a happy customer
This product is or has... Shortcut keys that save time, Sensor cooking that works well, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook, Brand conscious
I would recommend this to a friend!
+4points
6out of 8found this review helpful.
Review 18 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Outer Shell too thin

Customer Rating
4.0 out of 5
4.0
Posted by: atvmom
from Moab, UT
on 09/08/2011
What's great about it: cooks well
What's not so great: the outer shell is very thin, & dents easily--wasn't stable when hung
The size is good and it cooks well but the outer shell is so thin it wasn't well supported when hung. It also dents and scratches very easily. In fact, it came with several dents.
This product is or has... A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items, Easy to clean
About me... Casual Cook, Brand conscious, All about design
No, I would not recommend this to a friend.
-1point
3out of 7found this review helpful.
Review 19 for Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Black

Even better than Expected

Customer Rating
5.0 out of 5
5.0
Posted by: Kareem924
from RICHMOND, TX
on 08/31/2011
GE Space maker microwave blew something electronic inside, trying to change a light bulb...
So after 2 weeks of looking around and comparing old model with current selection on the market, we decided to buy this BEAUTIFUL Samsung as a replacement. What can I say, it's a microwave. It works great, cooks food evenly (not that I had a problem before) and fits aesthetically in the kitchen. Many features still popping up that we didn't know about or even list as must haves. The key pad is very nice and we will see with time how the labels hold up to daily use. LCD Display is Blue in color a first for me and a bit surprising as I assumed it'd be green. GREAT ventilation, quiet operation, great lighting for over range cooking.
Installation was a breeze, using supplied template I drilled two new holes in the cabinet and mounted the new microwave. If this was a NEW install it would have been more difficult but still a pretty straight forward install, measure twice, drill once.
Thanks,
This product is or has... Shortcut keys that save time, A turntable that cooks evenly, The power to cook quickly!, Quiet, A vent system over range, Big enough to handle large items
About me... Casual Cook, Parent of kids, All about design
I would recommend this to a friend!
+30points
30out of 30found this review helpful.