Best Buy Ratings and Reviews

Best Buy Ratings and Reviews

Customer Reviews for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Model: LFX31925SB
SKU: 2643172
UPC: 048231783873
This refrigerator offers a Smart Cooling Plus system that delivers optimal temperature and humidity settings to keep your food fresh, longer. The thru-the-door ice and water dispenser features a premium filtration system for fresh-tasting water. Product specs and dimensions (PDF)
Average Customer Rating:
4.389 out of 5
4.4
 out of 
5
(18 Reviews) 18
Open Ratings Snapshot
Rating Snapshot 18 reviews
5 stars
14
4 stars
1
3 stars
1
2 stars
0
1 star
2
83% of reviewers would recommend this product to a friend 
(
15 out of 18
)
Customer Questions & Answers:
4 Questions | 4 Answers
Customer Reviews for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black
Review 1 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Great Fridge

Customer Rating
5.0 out of 5
5.0
Posted by: Anderw
from New Mexico
on 04/26/2013
Value for Price
5.0 out of 5
5.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
4.0 out of 5
4.0
What's great about it: The room that you have
What's not so great: Does not make enough ice when you put Ice plus
I love the unit it is way better than what I had! Its great
This product has... Design I love, Compact ice maker, An easy to change water filter, No hard to reach spots, Humidity controlled drawers, A freezer designed to fit full-size pizza boxes, Consistent temperature throughout, Lots of door storage, Tall water dispenser, Multiple temperature zones, Runs quietly
About me... Teenage kids, Looking for energy savings, Budget Conscious, Parent with kids, Big Family
I would recommend this to a friend!
Gender:Male
Age:25-34
Reward Zone number: 2357170979
Reward Zone number: 2357170979
+2points
2out of 2found this review helpful.
Review 2 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Awesome fridge, tons of room!

Customer Rating
5.0 out of 5
5.0
Posted by: LivingTheDreamAgain
from Sioux City, IA
on 04/20/2013
Value for Price
4.0 out of 5
4.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
What's great about it: There is so much storage room and the freezer on the bottom is a great idea!
What's not so great: The finish on the front of doors shows fingerprints - do not like that!
I love this fridge. The individual drawers in fridge and freezer help keep everything organized. The only draw back is that is shows fingerprints!
This product has... Design I love, Compact ice maker, Lots of door storage, Tall water dispenser, Runs quietly
About me... Parent with kids, Casual Cook, Big Family
I would recommend this to a friend!
Gender:Female
Age:35-44
Reward Zone number: 0118026640
Reward Zone number: 0118026640
+3points
3out of 3found this review helpful.
Review 3 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

So Far So Good

Customer Rating
5.0 out of 5
5.0
Posted by: LynC
from Florida
on 04/13/2013
Value for Price
5.0 out of 5
5.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
4.0 out of 5
4.0
What's great about it: Space inside
What's not so great: Do not know yet
I have only used it for a couple of days. We bought it for a home we just moved into. So far the only issue we have had is the water is not very cold from the door. We are still learning all of the features. I like the lights in the inside as you can see very clearly what is in it.
This product has... Compact ice maker, A freezer designed to fit full-size pizza boxes, Lots of door storage, Tall water dispenser, Runs quietly
About me... small family
I would recommend this to a friend!
Gender:Female
Age:65+
Reward Zone number: 0542436336
Reward Zone number: 0542436336
+3points
3out of 3found this review helpful.
Review 4 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

We love it - couldn't be more please with it.

Customer Rating
5.0 out of 5
5.0
Posted by: TheKs
from Satsuma, Alabama
on 03/03/2013
What's great about it: Very quite, spacious and well illuminated
What's not so great: Left side door with ice maker can close harshly,especially if the right side door is still open.
As stated in the literature, it takes a couple of days before the ice maker starts keeping up. After, about three days, we have been very pleased with this refrigerator. The large bottom freezer with all the trays has been great, The filtered cold water taste good and we like the smaller ice cubes. The ice and water dispense setup is excellent. The interior is well arranged for your optimal use. This refrigerator is loaded with good attributes. I was hesitant about getting a black box but did not like the stainless look - especially after they get a dent. Hand prints have been unnoticeable compared to stainless. The water filter and air filters will need replacing every few months, but the filtered water eliminates having to use bottled water or a water filtering pitcher. This unit has the linear compressor with better warranty than the competition. We've had it for little over a month now and have no issues. Just hoping it will match the long life of our previous refrigerator.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
Review 5 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

BIG!!!

Customer Rating
5.0 out of 5
5.0
Posted by: woodlayers
from mi
on 01/19/2013
What's great about it: Love double doors!!
What's not so great: nothing
We had a side by side. Hated it. Love this Fridge with freezer on bottom!! The LED's light in it are bright and a nice blue cast. We have had it for a few months nad no problems..
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
Review 6 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Very Happy With the Fridge

Customer Rating
5.0 out of 5
5.0
Posted by: FridgeUser
from Maryland
on 01/17/2013
What's great about it: Size, Features, Lighting
What's not so great: Bright LED lighting first thing in the morning. Door Fronts can scratch easily.
We've had this fridge now for ~3 months and are very pleased with it. The interior offers a lot of space (family of 4) and compared to our previous fridge it's much much easier to see/get whatever is in there. Initially I assumed that the drawer freezer setup would require constant digging for items but that's not the case. Because of the 3 levels it offers, most of what you need is 'right there'. The only time you would need to dig is in the larger/deeper bottom area which lets be honest, you're going to be storing larger and probably lesser used items anyhow.
The door water/ice area is reallly large - no problem getting large glasses in. I sometimes have to open the icemaker inside to break the cubes apart because this time of year we're not getting icecubes very often.
The only thing we're not pleased with is the door fronts are painted - not vinyl/plastic covered like most fridges. So you *must* be careful or it may scratch. Because of this we're not using it to display the kids art anymore. For those that get up before daybreak, put on sunglasses before you open the fridge - the interior lighting is really bright first thing in the morning. Otherwise it's great - no dark spots anywhere.
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 7 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

so much room in this refrigerator, I love it!

Customer Rating
5.0 out of 5
5.0
Posted by: CorinneC
from Placentia,Ca
on 06/03/2012
What's great about it: makes ice fast, and has lots of drawers
What's not so great: Haven't found anything yet
I had a side by side for 13 yrs, this french door is great so much more room. I love the LG feature that you pull up on the freezer door and it opens easily, didn't see that on other brands and deep area for filling water bottles etc. Three areas in the freezer to use! I love my new LG!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Budget Conscious, Always get the deal, Practical shopper, All about design
I would recommend this to a friend!
+5points
5out of 5found this review helpful.
Review 8 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

VERY LARGE BUT not crazy about the ice maker func

Customer Rating
3.0 out of 5
3.0
Posted by: tkj22
from Florence KY
on 05/03/2012
Value for Price
2.0 out of 5
2.0
Quality
3.0 out of 5
3.0
Features
4.0 out of 5
4.0
Performance
1.0 out of 5
1.0
What's great about it: lots of space
What's not so great: trouble keeping ice from forming a Block in the ice maker
I was so excited to find a fridge that would hold everything. I have had this fridge now for about a month. Best Buy delivery had it issues and with that they gave us a $500.00 credit. However they never gave us our screws for the bottom drawer after installation. Even when we repeatedly asked for them. FYI if you buy this refrigerator they don't tell you that it can take up to 24 hours for the temperature in it to reach a normal fridge temp, so have a back up plan for your food, because we lost a lot of food waiting for our fridge and freezer to cool to a point that would be appropriate for our food. Because this compressor is so slow to cool the interior space of the fridge it causes problems with the ice maker on the door. if you don't use ice often, the ice will slightly melt and freeze together and wont dispense(I don't think the compressor is efficient enough to keep it frozen in the fridge area). In an attempt to keep this from happening we were emptying the ice into the lower freezer bucket or dumping it down the sink. The ice also sticks together in the freezer drawer as well. I think with this new type of compressor, and how big the fridge it is..... once you open it, and the cold escapes...it takes too long to re-chill allowing a periods of melting and warming of your food or freezer items. I wouldn't buy again for this reason. My freezer items are getting ice crystals on them which didn't happen in my old refrigerator. Everything else about this Fridge is great!
This product has... An easy to change water filter, A quiet design, A freezer designed to fit full-size pizza boxes, Lots of door storage, poor cooling and freezing capability
About me... Teenage kids, Love to cook, all about the space!
No, I would not recommend this to a friend.
+5points
6out of 7found this review helpful.
Review 9 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Excellently designed refrigerator

Customer Rating
4.0 out of 5
4.0
Posted by: BJMZ
from West Hempstead, NY
on 04/11/2012
Value for Price
4.0 out of 5
4.0
Quality
3.0 out of 5
3.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
What's great about it: design
What's not so great: quality of finish
The only issue I have with this unit is that the finish does not appear to be very tough. The slightest touch of a rough surface and the paint scratches. Other than that, the unit is wonderfully designed and in my opinion the best on the market in this size range.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Budget Conscious, Always get the deal, Practical shopper
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 10 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Refrigerator designed with real folks in mind!

Customer Rating
5.0 out of 5
5.0
Posted by: bgoodecg
from Belton, MO
on 03/21/2012
Value for Price
5.0 out of 5
5.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Excellent lighting, sufficient door storage for condiments, full widtheasy to use shelves with split shelf on top for milk and juice. Love the bottom freezer with slide out drawers. The ice maker makes an adequate supply of ice and the shape of the little ice cubes is so great. Plus It runs quietly. I have had many refrigerators and this is by far the best design! All the space is usable, visible and it's easy to get to everything! Love it!
This product has... Design I love, A convenient ice maker location, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes
About me... Love to cook
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
Review 11 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Major failure of product twice in four years=lemon

Customer Rating
1.0 out of 5
1.0
Posted by: Pete66
from Washington DC
on 02/26/2012
Our LG is a 33' French Door model that cost $2300. It was purchased in June 2008. We have now had it fail twice in four years, ruining all food inside. In both instances, the refrigerator temperature rose to freezing levels and couldn't be controlled. The repair tech had to replace the "mother board." And this happened twice. One would think that LG would be inclined to replace this lemon. Fortunately, we purchased the 5 year warranty extension and this time it paid off. But having a refrigerator that has a major failure twice in four years marks it as undesirable. LG TVs are fine products; they should stick to that. Be warned.
No, I would not recommend this to a friend.
+4points
6out of 8found this review helpful.
Review 12 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

3 service calls in the first 4 months of ownership

Customer Rating
1.0 out of 5
1.0
Posted by: TonyInSH
from Signal Hill, Ca
on 12/18/2011
Value for Price
2.0 out of 5
2.0
Quality
1.0 out of 5
1.0
Features
5.0 out of 5
5.0
Performance
1.0 out of 5
1.0
What's not so great: the fans fail too often
I have had multiple problems with this fridge...it has two fans and over time each has failed...loud fan noises then melting ice (messed up hard wood floors), bad door seal and paint that too easily comes off..
After talking with the LG repairman it seems there's a lot of special care instructions that you should know to keep the fridge from having problems.
We tried to get the fridge replaced by LG cuz of so many problems so early and they wouldn't do it without the repairman saying it was unrepairable - that's not gonna happen...so if you do decide to get it, I'd get the extended warranty.
Our previous fridge lasted about 19 years with few if any problems...these new fridges are more complicated and more sensitive it seems.
I would not recommend this fridge to anyone and if I had to do it all over again I'd probably go with Samsung as I've had good luck with their products..
No, I would not recommend this to a friend.
+5points
8out of 11found this review helpful.
Review 13 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Love the space and accessibility

Customer Rating
5.0 out of 5
5.0
Posted by: RNPLUS
from Adell, WI
on 11/04/2011
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
What's great about it: Opening the doors so wide to see everything in it.
My husband even had to agree that this refrigerator was a wise choice. It makes it much handier to get at the food and not have food get lost in the back of the refrigerator. We like the drawers in the pull out freezer section. Easier to see things.
This product has... Design I love, A convenient ice maker location, No hard to reach spots, Lots of door storage
About me... Looking for energy savings, Budget Conscious, Practical shopper
I would recommend this to a friend!
+1point
2out of 3found this review helpful.
Review 14 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Fabulous Fridge

Customer Rating
5.0 out of 5
5.0
Posted by: AuntCeCe
from Central NY
on 09/30/2011
Value for Price
5.0 out of 5
5.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
What's great about it: Everything
What's not so great: Nothing yet
We have only had this fridge at home for about two weeks but I fell in love with it the day I saw it in the store. I knew right away that this was the fridge I wanted to purchase to replace the side by side we owned. It doesn't take up any more noticeable room then our old fridge but I can fit so much more food in it!
The bins on the door for milk are a life saver! Its well lit inside with LED lights. The collapsible shelf works great for storing tall things on the shelf that wont fit on the door. It has 4 pull out bins that are clear and easy to see inside of , which are great. I now have a place for everything and I know exactly where it is, as do the kids which makes things so much easier.
The ice makers works very well and doesn't interfere with food placement, tho it did take about 12 hours before it started to produce ice. I can't comment on the ease of changing the filter as we have an exterior filter for our water line. I will say tho that unlike our old fridge/freezer, the in fridge filter does not have to be used which is a big plus for us.
I love the 3 level pull out freezer door. It keeps things well organized and holds more than I thought it would. I was able to fit just about everything from my old side by side in there. The lift up handle makes opening the door a breeze, even when its full.
I will agree with other reviewers and say that the black does show finger prints and smudges. That however doesn't bother me. It wipes off easily and I don't have to 'clean' it like I would with stainless steel.
Overall, it's everything I have wanted in a fridge. My only complaint would be that because I am short (just over 5') I have a hard time reaching what is on the back of the top shelf. But when you are short, you learn to work around these things. I would buy this fridge again in a heartbeat!
This product has... Design I love, Lots of door storage
About me... Budget Conscious, Love to cook
I would recommend this to a friend!
+8points
8out of 8found this review helpful.
Review 15 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

A spacecraft disguised as a fridge

Customer Rating
5.0 out of 5
5.0
Posted by: gamesnake
from Brunswick, OH
on 09/28/2011
Value for Price
4.0 out of 5
4.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Images for this Review
(click to see full-size image)
User submitted photo
What's great about it: It's a refrigerated warehouse in my kitchen
What's not so great: Heavy doors, smudges show easily
This fridge is great - so much storage space, blue LED lights make the inside GLOW - I told my wife I feel like I am in a tanning bed when I open it. Makes it wasy to see to the faroff nether-regions way in the back of the fridge. I love being able to find everything at one glance with the doors open. When installed, I had to go out and buy more food as it felt so empty - there is so much space to fill. Love the lower freezer - seems like I find a new drawer every day.
Only negatives are: having to open both doors to get into the fridge (all cold air seems to escape). Doors get heavy, hard to pull open (may be a good thing for my diet plan). Black color really shows prints/smudges. I also CANNOT easily find the app/software to connect to the in-door analysis device (supposedly records info/sends it to LG for repair issues).
This product has... Design I love, A convenient ice maker location, An easy to change water filter, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Teenage kids, Looking for energy savings, Always get the deal, Love to cook
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
Review 16 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Can I simply call it spacious.....

Customer Rating
5.0 out of 5
5.0
Posted by: RD7677
from Atlanta, GA
on 08/11/2011
Value for Price
4.0 out of 5
4.0
Quality
4.0 out of 5
4.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
What's great about it: features, ice-maker location
What's not so great: price:-) -but as they say good things don't come cheap
Got my fridge a week ago. The first piece had a minor water leakage and they got it switched the same day - I must commend Best Buy for their customer service.
The fridge itself is awesome - it is spacious, well lit and feature-rich. I love the ice maker location and also the ease of changing water filter. The control panel is very user-friendly and easy to use. I would definitely recommend this for purchase.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, Lots of door storage, built-in air cleaner
About me... Budget Conscious, Casual Cook, Practical shopper, All about design
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
Review 17 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

Great!

Customer Rating
5.0 out of 5
5.0
Posted by: myfridge
from St. Joseph, MI
on 08/05/2011
What's great about it: space and features
What's not so great: nothing
I had before a French door refrigerator that was only 23 cu.ft. with the ice make taking space on the top shelf. Now I have a 31 cu ft with no shelf space taken by the ice maker. The refrigerator is full of features, easy to "control" and loads of space. I love it!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage, Multiple temperature zones
About me... All about design
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
Review 18 for LG - 30.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Smooth Black

It fits a lot!

Customer Rating
5.0 out of 5
5.0
Posted by: breviceps
from Owings Mills, MD
on 06/17/2011
Value for Price
5.0 out of 5
5.0
Quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Images for this Review
(click to see full-size image)
User submitted photo
User submitted photo
Video Review:
(click to see the video)
User submitted video
What's great about it: Cavernous space, location of the ice maker, air filter.
What's not so great: Fingerprints, availability of replacement air filter cartridge.
I received my brand new fridge yesterday and I'm very happy with the product. I upgraded from an 8 year old 21 cu ft. GE that has the typical freezer on top, fridge at the bottom. French door style refrigerators are a must because you see things at eye level. I can actually easily find what I need without having to bend over.
First of all, I would like to thank the two delivery guys that set-up the fridge. They had to climb up a staircase that has a 90 degree bend. The two were equipped to remove the three doors so that it could be maneuvered more easily.
The refrigerator compartment is massive. After loading all of my stuff from the old fridge, I actually had a lot more space to play with (making me head out to the grocery store to buy more food). I love the fact that the ice maker is on the door rather than being on the top shelf which takes up a lot of space. LED lights are nice a bright with even illumination. It has a built in deodorizer that LG calls Fresh Air Filter. It will force fresh air in when needed and it will remove odors as well. The filter itself has carbon in it and it's rated to last six months. My problem however is trying to find the part/accessory number to order more. Unfortunately LG representatives have no idea that an air filter even exists as they kept giving me the water filter cartridge replacement part. Hopefully they'll be able to sort this out.
The filtered water tasted great... no funny odors noticed. It must be primed every time a new cartridge is put it. So a total of 2.5 gallons of water must be cleared first before you can have your first drink.
The freezer compartment is huge. It has a total of three tiers, two of which slide backward and forward. The unit comes with an ice cube tray so that you can store more ice cubes when you need it.
The ice maker takes a good 24 hours before it first starts to produce ice and the first batches also need to be disposed of to clear the system. I like the fact that the ice cubes are smaller than the standard ice cubes from most refrigerators.
On the exterior, the front is a glossy smooth black which does show fingerprints but it's not a concern because if you're like me, it's already covered with magnets, menus, and a white erase board. The hinges are hidden with gives the unit a slick and clean design.
Overall, I'm very please with my purchase and it was about time that I upgraded to a new refrigerator. The ergonomics, the use of space, placement of the ice maker, and the Fresh Air filter are the selling points of this LG product. Oh and before I forget, did I mention it's 31 cu feet? It does fit a lot of food!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, air filter
About me... Always get the deal, Love to cook, All about design
I would recommend this to a friend!
+48points
48out of 48found this review helpful.