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Customer Reviews for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Model: 5350-00-03
SKU: 2847643
UPC: 726947110717
This modem and router combo features a USB port and 4 Ethernet ports for easy connectivity and DOCSIS 3.0 technology for fast data transfer speeds. The advanced router firewall ensures wireless security.
Average Customer Rating:
3.6
out of 5
(73 Reviews) 73
Rating Snapshot 73 reviews
5 stars
33
4 stars
13
3 stars
5
2 stars
8
1 star
14
67% of customers would recommend this product to a friend
(
49 out of
73)
Customer Reviews for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Review 1 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
if you have connection problem, read this
Customer Rating
3.0
Posted by: nanotech
from atlanta
on 05/20/2012
Value for Price
3.0
Ease of Use
3.0
Performance
3.0
Ease of Installation
3.0
What's great about it: easy set up
What's not so great: stupid modem default setting
I bought this cable modem/wireless router for charter cable internet. It was an easy set up, just a phone call to charter tech support. Then, I found difficult to go online, it took very long to open a page, and could not show pictures, kept asking me to reload..... I checked speedtest.net, it was ok, 20mb+.
Just before I was going to return it to bestbuy, I tried one last time for modem setting. here is what I did: 1) go 192.168.0.1; 2) log in, factory default is user name "admin", passord: "admin" 3) then you will see: status, basic, advance, firewall, etc; 4) click firewall, then uncheck "IP flood protection".
Everything is good now. no more connection problem so far. I am not good at computer, and don't know what is flood protection for, but once you disable it, it works perfectly.
I would recommend this to a friend!
I use it in...:Large home
+2points
2out of 2found this review helpful.
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Review 2 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
failure in 2 months
Customer Rating
1.0
Posted by: compupoynt
from Hickory Hills IL
on 05/19/2012
Value for Price
1.0
Ease of Use
1.0
Performance
1.0
Ease of Installation
1.0
What's great about it: availability: it's one of the few cable modem gateways you can buy
What's not so great: everything else
not much to say other than it stopped working after two months and I have to return it and hope Best Buy will give me my money back. I rented a Comcast modem after 2 months of owning this zoom product, and the Arris Comcast modem worked great. I cannot recommend this Zoom product.
This product has... Unreliable connection, Easy to set up, product failure after 2 months
About me... Budget Conscious, Heavy media streamer, Technology guru
No, I would not recommend this to a friend.
I use it in...:Large home
0points
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Review 3 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
A waste of money and time
Customer Rating
1.0
Posted by: Ithacles
from Washington, DC
on 05/16/2012
Value for Price
1.0
Ease of Use
2.0
Performance
1.0
Ease of Installation
3.0
What's great about it: All your problems are in one box
What's not so great: major connectivity issues, high packet loss, weak signal
I needed a new cable modem to stop paying comcast their $7 per month and bought this at the suggestion of the salesperson. Out of the box all seemed well. I plugged it in, gave comcast the mac address and I had internet access. However, I then found I was having to press refresh quite a lot because the computer was losing the signal from the modem. This occurred on multiple devices. I then speed tested and got results ranging from 6mbps to 8.5mbps which I found odd considering I usually tested in the 20-24mbps range. When using a cable directly into the modem the speeds returned to the normal range of 20-24. I attempted to change some settings at the suggestion of Zoom to no improvement, Upon running trace routes and ping tests, I also found that I was receiving failing grades and packet loss that reached as high as 90%. I am now off to BesyBuy to unload this paperweight..
This product has... Unreliable connection
About me... Business Professional
No, I would not recommend this to a friend.
I use it in...:Apartment
0points
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Review 4 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Connectivity issues
Customer Rating
1.0
Value for Price
1.0
Ease of Use
2.0
Performance
1.0
Ease of Installation
3.0
What's great about it: Great lightshow
What's not so great: Connectivity
Purchased this for my girlfriend. Initial setup was easy.
My laptop had trouble connecting and staying connected to it. Did some research and I was able to fix this by tweaking several settings in the router control panel. This didn't really bother me since I'm pretty affluent with computers, but for your average user, they would have had to call either Zoom or their internet provider support (ours is Comcast). This was an issue right out of the box and gets negative marks for that.
The next issue I had was with Xbox Live (wired connection). I would always be able to connect without a problem, but I'd be guaranteed to get disconnected within 5 minutes whether I was playing a multiplayer game, single player, or just sitting there. Tried everything that I could think of, then talked to Xbox support for an hour trying to troubleshoot it and we tried everything we could. It wasn't a NAT or port forwarding issue. There was no packet loss anywhere.
Also, the router control panel UI needs some work. Nothing like the Cisco/Linksys control panels I'm used to.
Finally, I brought my Motorola Surfboard and Cisco router over to see if they fixed the issue. Called Comcast with the new MAC address and everything worked like a charm.
Since it was clearly an issue with the router, whether it was hardware or software based, I give this product 1 star on Performance and Value for Price, since it doesn't do what its supposed to do. Even with all of the fine tuning I did to resolve the issue with my laptop, it still never worked with the Xbox.
I would not recommend this product.
This product has... Unreliable connection, initial set up is easy, fast connection when it works
About me... Heavy media streamer, Technology guru, Business Professional
No, I would not recommend this to a friend.
I use it in...:Small home
+1point
1out of 1found this review helpful.
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Review 5 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
cable modem-router
Customer Rating
3.0
Posted by: rck2
from San Francisco
on 05/10/2012
Value for Price
3.0
Ease of Use
3.0
Performance
3.0
Ease of Installation
3.0
What's great about it: cool looking
What's not so great: range is not great
The range doesn't seem as good with the wireless-N with this modem-router as with my old Linksys wireless-G router. With the Zoom modem-router upstairs and two different, newer laptops downstairs, horizontal separation one room, the signal from the Linksys is five bars, excellent. The signal from the Zoom is four bars, good. That may be because the Linksys has a pair of external, rabbit ears antennas, and the Zoom (presumably) has an internal antenna; the 108 page user manual does not mention what kind of antenna it has. This was a surprise, as wireless-N is supposed to have "up to" twice the range of wireless-G.
The Zoom webpage says they are Americans and speak English. I called customer support once and that seemed true (if a little chauvinistic). However, the modem was made in Taiwan and it seems that the user manual was written there. p.28, "Password Change User ID"(?) is defined as the new ID for the administrator (although support told me not to change the ID). "Current User ID Password" is defined as the current ID of the administrator, but that seems incorrect, I think it is the password, not the ID. I did manage to change the password (even though support told me that was not necessary); the first two tries, I lost the connection and had to use a paperclip to reset the modem. The third try, with a different password, worked.
Ethernet cable speed with Comcast Blast, 30+ Mbps, so that's good.
I plugged in the cable and called Comcast to activate the new modem. That was frustrating, as it took me a while to change the password and get the connection to my printer to work. Suggestion: setup the router LAN with your computers and printers first and get everything working, before you plug in the cable and call Comcast to activate the new modem.
This product has... Fast connection, Reliable connection
About me... Budget Conscious, tech savvy amateur
No, I would not recommend this to a friend.
I use it in...:Large home
0points
0out of 0found this review helpful.
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Review 6 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Great Modem / Router combo
Customer Rating
5.0
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Design, Modem/Router combo
Sleek design, looks good, do not need seperate Router. Ease of setup through cable company.
Able to connect multiple computers wireless without losing any of connection speeds
Able to connect multiple computers wireless without losing any of connection speeds
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
I would recommend this to a friend!
I use it in...:Large home
+1point
1out of 1found this review helpful.
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Review 7 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
good.
Customer Rating
4.0
Value for Price
4.0
Ease of Use
4.0
Performance
4.0
Ease of Installation
4.0
What's great about it: easy to set up and good perfomance
What's not so great: nothing for now
So far it works fine, very easy to set up, and will recommend.
This product has... Easy to set up
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Apartment
+1point
1out of 1found this review helpful.
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Review 8 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Horrible Packet Loss
Customer Rating
1.0
Posted by: tonyk81
from St George UT
on 04/25/2012
Value for Price
1.0
Ease of Use
5.0
Performance
1.0
Ease of Installation
5.0
What's great about it: Nothing.
What's not so great: Everything.
Got rid of the modem I was leasing from the cable company and my router for this combined unit. Immediately when I started using this product my internet connection kept dropping out, sites were non-responsive, and I would repeatedly lose connection.
I ran tests and found I am repeatedly experiencing a packet loss rate of 70-90%. That is directly a result of this modem. When I use another modem the problem goes away.
When I contact Zoom they try to blame the issue on my network configuration, or my computer and say their modem has nothing to do with it. I will be returning the product and going with something else.
This product has... Unreliable connection
About me... Heavy media streamer, Technology guru
No, I would not recommend this to a friend.
I use it in...:Apartment
+2points
2out of 2found this review helpful.
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Review 9 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Very good so far!
Customer Rating
5.0
Value for Price
4.0
Ease of Use
5.0
Performance
4.0
Ease of Installation
5.0
What's great about it: easy install
What's not so great: nothing, yet
has worked great the 1st month, no problems. getting almost my max speed & the install was a snap!
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection, Easily expanded
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Small home
0points
0out of 0found this review helpful.
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Review 10 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Good performance for both desktop and wireless lap
Customer Rating
4.0
Posted by: R2ha
from St. Paul, MN
on 04/12/2012
Value for Price
4.0
Ease of Use
4.0
Performance
4.0
Ease of Installation
4.0
What's great about it: works well with constant connectivity with the wirless
Seems to provide what we wanted it for, Strong connectivity for the desktop and our wireless other options in the household.
This product has... Fast connection, Easy to set up, Reliable connection
About me... Budget Conscious, Computer technology challenged
I would recommend this to a friend!
I use it in...:Small home
+1point
1out of 1found this review helpful.
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Review 11 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Works as advertised
Customer Rating
5.0
Product works as advertised and that's all you can really ask of it. 5 stars.
http://baybrookmallcoupons.com
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
I would recommend this to a friend!
I use it in...:Small office
0points
0out of 0found this review helpful.
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Review 12 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Excellent - cable/router - rid of comcast modem
Customer Rating
5.0
What's great about it: Easy Setup
What's not so great: nothing so far.
I am writing this review after returning a Netgear N600 "dual band" router. Zoom is $70 less and includes the modem. The setup was a breeze. Please read instructions clearly and the 1st thing to do is to call comcast and ask them add the Mac address which comes with the router/gateway. Within 5-10 minutes of comcast adding the MAC address my internet start working. If you know basic connectivity, you don't have to install the software which comes along and rather got to http://192.168.0.1/ (deafult username/pass word is admin/admin) which will take you to the admin page and you can setup /change your wireless ssid/password. Like other users talk about lack of speed , I didn't find that a problem but incase you do you can unclick "IP Flood Detection" under the firewall tab.
Excellent wifi connection even for a 3 flr home and glad I didn't buy another dual band like Netgear router. Would recommend.
Excellent wifi connection even for a 3 flr home and glad I didn't buy another dual band like Netgear router. Would recommend.
This product has... Fast connection, Secure connection, Reliable connection, Easily expanded
About me... Budget Conscious, Heavy media streamer, Technology guru, Business Professional
I would recommend this to a friend!
I use it in...:Large home
+4points
4out of 4found this review helpful.
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Review 13 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
All-In-One modem/wireless router that does it all
Customer Rating
5.0
Value for Price
5.0
Ease of Use
4.0
Performance
5.0
Ease of Installation
4.0
What's great about it: Finally, a wireless router/modem that really works!
What's not so great: No LAN ethernet connectivity
I have been battling with dropping wireless signals from Netgear and Linksys wireless routers before my comcast modem crapped out. I exchanged it for a another one but it did not work with windows 7 and comcast insists that my computers was the problem. I finally decided to buy this bad boy and I am sure glad I did since I now needed both a cable modem and wireless router (+4 and was going).
I believe most of the comments have already been mentioned here but zoom needs to disable the IP flooding feature before putting this thing on the market. I always look at reviews before buying a product and this seems to be the main problem for this device. Once you get past this, everything else is a breeze. Even thought the UI is bland, it seems to have a ton of features. Looks like an unfinished project that they realized that they can make money on, but it functions very well. I am very impressed. It seem to be the only cable modem and wireless router in one out there. It has been almost a week with no signal drop out. This first since over a long time in not resetting it. I cannot get my LAN ethernet to work after the first day of installation but luckily, my desktop does have a wireless card. I never thought I would have to use it as I always connected to the internet using the LAN adapter. I am in contact with zoom and hope they will give me an answer in resolving the LAN ethernet connectivity. I am also searching for answers online. Other than that, I hope this will finally be it for me for a long time and I just discovered yesterday that my bill went down by about $10. What else can I say? Great if it performs like it should and viva for no brand name routers. Start thinking out of the box. I gave it 5 stars simply because it works!
I believe most of the comments have already been mentioned here but zoom needs to disable the IP flooding feature before putting this thing on the market. I always look at reviews before buying a product and this seems to be the main problem for this device. Once you get past this, everything else is a breeze. Even thought the UI is bland, it seems to have a ton of features. Looks like an unfinished project that they realized that they can make money on, but it functions very well. I am very impressed. It seem to be the only cable modem and wireless router in one out there. It has been almost a week with no signal drop out. This first since over a long time in not resetting it. I cannot get my LAN ethernet to work after the first day of installation but luckily, my desktop does have a wireless card. I never thought I would have to use it as I always connected to the internet using the LAN adapter. I am in contact with zoom and hope they will give me an answer in resolving the LAN ethernet connectivity. I am also searching for answers online. Other than that, I hope this will finally be it for me for a long time and I just discovered yesterday that my bill went down by about $10. What else can I say? Great if it performs like it should and viva for no brand name routers. Start thinking out of the box. I gave it 5 stars simply because it works!
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Technology guru
I would recommend this to a friend!
I use it in...:Large home
0points
0out of 0found this review helpful.
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Review 14 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
No more Comcast charges and better speed
Customer Rating
4.0
Posted by: AlexGu
on 03/22/2012
Value for Price
5.0
Ease of Use
5.0
Performance
4.0
Ease of Installation
5.0
What's great about it: Now I don't have to pay Comcast for my modem
What's not so great: Wireless range could be better
I was paying $7/month to Comcast for my non-wireless cable modem for the past 6 months. And it was connected to an old Linksys 54Mbps wireless router, so my 20Mbps connection was being bottlenecked by the router.
Decided to buy this Comcast-approved cable modem with wireless and now I'll save money and don't have a bottleneck anymore. It works great and it's easy to install and get it going.
Only downside is the range. It is not bad, but it's about the same as my old Linksys. But I'd definitely recommend this modem!
This product has... Fast connection, Easy to set up, Reliable connection
About me... Budget Conscious, Heavy media streamer
I would recommend this to a friend!
I use it in...:Apartment
+9points
9out of 9found this review helpful.
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Review 15 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Worked when we learned about Channel Settings.
Customer Rating
5.0
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
3.0
What's great about it: Very Fast, One Unit Design
What's not so great: Instructions and knowledge base are poor
We bought the Zoom modem/router. It took a long time to figure everything out and get it setup, but once installed we were happy for about two weeks. Then it started dropping the signal and not connecting. We called Zoom and they suggested taking it back, so we did. We tried a Motorola and then back to another Zoom. Finally someone told us about changing the channel setting, and now the Zoom works great, very fast.
Info about the channel setting:
http://theinfopond.com/pg-modem-router.html#channel
http://theinfopond.com/pg-modem-router.html#channel
This product has... Fast connection, Secure connection, Reliable connection, very fast
About me... Budget Conscious, good to above average knowledege, small business internet use
I would recommend this to a friend!
Other Best Buy Products I Recommend
I use it in...:Small home
-1point
2out of 5found this review helpful.
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Review 16 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
good speed upgrade, bad if you use wifi
Customer Rating
2.0
Value for Price
3.0
Ease of Use
3.0
Performance
1.0
Ease of Installation
2.0
What's great about it: wired speed
What's not so great: wifi connection
increase over DSL speed was great. could not get a consistent wifi connection unless i was within 3 ft of router. i use my laptop within 20ft and signal only has to go thru one interior wall. cable speeds usually around 12-15M but on wifi .5M-2.5M.
This product has... Unreliable connection, Fast connection, Easy to set up
About me... Technology guru, Business Professional
No, I would not recommend this to a friend.
I use it in...:Large home
+2points
2out of 2found this review helpful.
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Review 17 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Very disappointed
Customer Rating
2.0
Value for Price
2.0
Ease of Use
3.0
Performance
1.0
Ease of Installation
5.0
What's great about it: all-in-one
What's not so great: reliable internet access for wireless devices
I purchased this modem/router combo based on the decent reviews and price. After a frustrating 30 days, I have since returned it for a motorola modem and linksys router.
Good:
Super easy to install (all-in-one as advertised)
Price... although based on the rest of my experiences, I paid too much for what turned out to be a disappointment
WiFi range seemed to decently cover my 2800sq ft home
Super easy to install (all-in-one as advertised)
Price... although based on the rest of my experiences, I paid too much for what turned out to be a disappointment
WiFi range seemed to decently cover my 2800sq ft home
Bad:
All my devices (two laptops, direct TV, XBox, Smart DVD player) had consistent problems accessing the internet. When trouble-shooting, the only solution seemed to be to unplug it. Even then there would repeatedly be times where it took forever for some of my devices to get a valid IP address, or get one at all.
All my devices (two laptops, direct TV, XBox, Smart DVD player) had consistent problems accessing the internet. When trouble-shooting, the only solution seemed to be to unplug it. Even then there would repeatedly be times where it took forever for some of my devices to get a valid IP address, or get one at all.
This product has... Unreliable connection, Easy to set up
About me... practical
No, I would not recommend this to a friend.
I use it in...:Small home
+1point
2out of 3found this review helpful.
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Review 18 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
extremely reliable
Customer Rating
5.0
Posted by: jlfonz
from Wisconsin
on 03/08/2012
What's great about it: Easy setup and initialization, pays for itself--no rental fee
What's not so great: nothing
Setup was all most to easy. The one and only time I've rebooted in the many months I've had it (I cannot remember how long because I have NEVER had an issue with it) was as I figured out after--not modem related. I love having less of a nest of wires and do not miss the regular router reboot sequencing. Call Cable company, Charter, with MAC address and running within a couple of minutes
This product has... Reliable connection
About me... Business Professional
I would recommend this to a friend!
I use it in...:Large home
+4points
4out of 4found this review helpful.
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Review 19 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
Great to be able to use
Customer Rating
5.0
Value for Price
5.0
Ease of Use
4.0
Performance
5.0
Ease of Installation
4.0
What's great about it: The ease of setting it up
Great for using anywhere in my house and it makes the internet still really fast
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Large home
0points
0out of 0found this review helpful.
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Review 20 for Zoom DOCSIS 3.0 High-Speed Wireless-N Cable Modem/Router
great concept but inconsistent performance
Customer Rating
2.0
Value for Price
3.0
Ease of Use
2.0
Performance
1.0
Ease of Installation
3.0
What's great about it: all in one concept
What's not so great: simply not reliable
When shopping for a new router I saw many DSL modem / router combos but this was the only cable modem / router combo. Compared to my previous Netgear separates this is an unpredictable performer. The only advantage is I have one slot now available in my power strip.
This product has... Unreliable connection, Secure connection
About me... Heavy media streamer, Technology guru, Business Professional
No, I would not recommend this to a friend.
I use it in...:Small home
-2points
2out of 6found this review helpful.
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