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Customer Reviews for Neato Robotic Vacuum Cleaner - Silver
Neato Robotic Vacuum Cleaner - Silver
Model: XV-11
SKU: 2961715
UPC: 810841010003
This robotic vacuum cleaner features powerful suction to remove debris from carpet and hardwood floors and a laser navigation system to ensure thorough cleaning.
Average Customer Rating:
4.2
out of 5
(10 Reviews) 10
Rating Snapshot 10 reviews
5 stars
6
4 stars
2
3 stars
1
2 stars
0
1 star
1
80% of customers would recommend this product to a friend
(
8 out of
10)
Customer Reviews for Neato Robotic Vacuum Cleaner - Silver
Review 1 for Neato Robotic Vacuum Cleaner - Silver
awesome product
Customer Rating
5.0
Posted by: Anonymous
from new york, ny
on 03/26/2012
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
love the product. Got one over the holidays last year and this thing is a life saver. It's slick, it cleans well, and it replaces having to vacuum by hand. It's really amazing how much dust and dirt this thing picks up. It has really helped with my wife and my allergies. Especially since we have a small apartment in an older building. I'm a big fan of this product. It's also much better quality than the roomba, which I had to return last year because it broke after about a week.
I would recommend this to a friend!
0points
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Review 2 for Neato Robotic Vacuum Cleaner - Silver
Love it
Customer Rating
4.0
Value for Price
4.0
Quality
4.0
Features
5.0
Performance
5.0
What's great about it: IT CLEANS PRETTY GOOD
What's not so great: LITTLE TOO LOUD.
i LOVE IT, IT WORKS REALLY GREAT AND ON SCHEDULED.
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 3 for Neato Robotic Vacuum Cleaner - Silver
Highly Recommend Neato Vac
Customer Rating
5.0
Posted by: coffeetime
from Denver, Co
on 11/07/2011
What's great about it: East to use, Outstanding results
Neato is my new best friend. Not only is Neato extremely easy to program, it vacuums very well. It performs 10 time better than I expected. The first time I emptied the dust bin, my eyes almost popped out of my head. Honestly, I didn't know my carpet could have that much dirt. i have been using a Dyson upright vac for 2 years. In that time, my dyson didn't pick up half the amount of dirt as my new best friend "Neato". Since i'm a working mom, it is nice to have a clean house when I get home. Some times I feel like the jetsons.
I would recommend this to a friend!
+11points
12out of 13found this review helpful.
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Review 4 for Neato Robotic Vacuum Cleaner - Silver
Ok if you have flat throw rugs & flat carpet
Customer Rating
4.0
Posted by: aaliyah2004
from Houston, TX
on 10/03/2011
Quality
4.0
Features
4.0
Performance
2.0
What's great about it: the way it works if you have flat rugs and wood floors only
What's not so great: that it wouldnt go on my throw rugs or shag carpet
I was so excited to get my Neato vacuum---I hurried & started charging it & when it was charged i pushed the start button it moves away & looks around my room & starts to vacuum---ok impressed--oh yes l have wood floors with throw rugs---well on the wood floor it was great then it gets the throw rugs & they have a lip like band around the rugs & it couldnt get over the band so i had to use my foot to give it a push---then it gets to my master bedroom & there is a molding in the door way to separate the wood floor & the carpet well it would not go over the molding again i had to go give it a push---well I have a new carpet that is a low shag well teh Neato wouldn't move---so i called Neato--spoke to a customer service & I expained everthing that was happening & he advised that the Neato is not designed to go on shag carpet, to go over molding & throw rugs with a lip
No, I would not recommend this to a friend.
+7points
7out of 7found this review helpful.
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Review 5 for Neato Robotic Vacuum Cleaner - Silver
Incredible!!
Customer Rating
5.0
Posted by: TimRevolution
from High Point, NC
on 08/26/2011
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Incredible Navigation, Easy to use
What's not so great: It doesn't do windows!
This is not an amazing vacuum cleaner, this is an amazing little robot! I saw this thing navigate around a sectional with an ottoman. I even moved items after it had "mapped the room" and it adjusted with ease. I've been trying to get my wife to allow me to buy this for her. She emailed me today and thanked me for talking her into this purchase. I just got thanked for buying my wife a vac! We haven't had this long, but we love it so much we are buying the extended warranty!
I would recommend this to a friend!
+12points
12out of 12found this review helpful.
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Review 6 for Neato Robotic Vacuum Cleaner - Silver
2 Consecutive DOA units
Customer Rating
1.0
Posted by: Mexicanmike
from Morgan Hill
on 08/25/2011
Value for Price
1.0
Quality
1.0
Features
1.0
Performance
1.0
What's great about it: Mapping technologies looked good.
What's not so great: DOA and quality control
I purchased the Neato XV-11 with high hopes. The IR mapping technology used by neato looked to be the one thing that was currently missing from my roomba experiences.
The first unit I received seemed to work well for the first 5 minutes.....then it got to my carpet. Upon reaching the carpet the neato was unable to move normally. After extensive, WTFing, I found that one of the neato's wheels was no popping out like it should. This unit was returned to best buy.
I immediately ordered a second unit. I desperately want something that will map the room before it vacuums, my furniture gets moved, and the roomba bumps into things when the arrangement is changed.
Upon opening up the second unit, I heard that the neato had some sort of rattling internally. I tilted the unit and what falls out, yep, the spring that controls the wheels retraction.
I wanted to order the neato one more time but best buy is currently out of stock on the Item. It would appear that neato robotics has a real quality control issue. If they can not assemble a unit well enough for it to function upon first use, how the heck is it suppose to last anywhere even close to its warranty period?
I will be ordering another unit when I get a chance, it will be a 3 strikes and your out situation. I am super bummed because I currently own 3 roombas and wanted to see what the competition had brought to the table.
Overall I gave a 1 star review. Because I did not actually get to test the performance or features other reviews may be more helpful if you actually receive a unit that lasts long enough to try it out.
No, I would not recommend this to a friend.
+4points
9out of 14found this review helpful.
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Review 7 for Neato Robotic Vacuum Cleaner - Silver
Liked it a lot until it broke
Customer Rating
3.0
Posted by: Buctebow
from Palm Harbor, FL
on 08/25/2011
Value for Price
3.0
Quality
3.0
Features
4.0
Performance
4.0
I loved how this worked and really was impressed with the technology. It is not a superb cleaner, but good and keeps the day to day dirt under control. Deep cleaning is still required and it does the edges of the room poorly, but it does lessen vacuuming frequency. Unfortunately it only lasted about two weeks before it broke. There are springs that keep the main drive wheels in place. I noticed it wasn't going from the floor to the carpet correctly and saw that one wheel was flopping freely. Then the spring fell out. I was going to open it up and re-attach it when two plastic pieces fell out, one of which obviously held the spring in place. With the Black Tie warranty I could do an in store exchange, but that store didn't carry them and they are back-ordered on line, so I got a refund. Too bad, but no Neato for me. I would take a chance by buying one again, but definitely would get the extended warranty.
I would recommend this to a friend!
+6points
6out of 6found this review helpful.
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Review 8 for Neato Robotic Vacuum Cleaner - Silver
Honestly Impressed
Customer Rating
5.0
Posted by: HouseDad
from Bay Area, CA
on 08/01/2011
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: EVERYTHING
Not just for The Jetsons anymore.
Neat-O is a life changer!! Whether you're a busy parent, a traveling worker, or both, this is the vacuum for you.
I'm very impressed by the strong, powerful vacuum motor and blown away by the computer/brain. Leaves straight/unison vacuum lines after making a 3d map of your house, IT EVEN WENT AROUND MY NEWBORN W/O MISSING A BEAT!
Turn it on when going to the grocery store or on my way to the office and I come home to clean floors. It's like magic. It even returns itself to it's charger and doesn't miss a spot on the floor.
If you're in the market for a vacuum, and wouldn't mind some extra free time thrown in, Neato is the robot for you.
I would recommend this to a friend!
+4points
5out of 6found this review helpful.
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Review 9 for Neato Robotic Vacuum Cleaner - Silver
Awsome Vacuum
Customer Rating
5.0
Posted by: skidoc
from Denver
on 08/01/2011
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Does a great job cleaning
We love this vacuum. Neato is now part of the family! I love it vacuuming our house every day> The brush roll is different then other vacs that I have had andit seams to work alot better. It is easy to set up and program.
Great purchase!
I would recommend this to a friend!
+6points
6out of 6found this review helpful.
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Review 10 for Neato Robotic Vacuum Cleaner - Silver
This is the robot for you!
Customer Rating
5.0
Posted by: Thisdoesntwork
on 08/01/2011
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
This robot makes vaccuming a chore of the past! Set it on a schedule or just turn it on manually. If it runs out of power before finishing the house it will send itself back to the charging base and recharge and then pick up where it left off. I really can't say enough good things about this. So glad I chose this over a Roomba!
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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