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Customer Reviews for Samsung Blu-ray Player
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Samsung Blu-ray Player
Model: BDD5100ZA
SKU: 2965171
UPC: 036725608894
Enjoy your favorite movies with this Blu-ray player that features multiformat disc playback to accommodate a variety of media and video upscaling to ensure crisp, clear images in stunning high-definition. Smart Blu-ray Player Get a world of instant entertainment with this smart Blu-ray player. Connect to the Internet and stream movies, listen to music and access a wide variety of other content on your HDTV. Learn more about smart products. CinemaNow
Average Customer Rating:
4.0
out of 5
(78 Reviews) 78
Rating Snapshot 78 reviews
5 stars
31
4 stars
29
3 stars
8
2 stars
4
1 star
6
82% of customers would recommend this product to a friend
(
64 out of
78)
Customer Reviews for Samsung Blu-ray Player
Review 1 for Samsung Blu-ray Player
DVD annoyances
Customer Rating
2.0
Posted by: Anonymous
from Tacoma, WA
on 04/09/2012
Value for Price
5.0
Picture Quality
4.0
Ease of Use
3.0
Ease of Set Up
1.0
What's great about it: cheap
What's not so great: it took a chat with customer service to setup.
I just bought this and had to exchange it for a new one because it wasn't playing DVDs. Then I found out it was apparently user error, if you want to call it that. If you want to play a DVD in this over an HDMI cable you will need to change the resolution under the settings menu to 480p.
Online with customer support worked wonderfully. The guy (Paxton) did a wonderful job helping me. Thanks to him I am willing to keep the player. What follows are parts of the conversation that I had with him that helped me, and maybe it will help you.
Paxton: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
ryan: hi, i just bought a bd-d5100 and i am unable to get it to play dvds
Paxton: I'm sorry to know that you're unable to play DVDs on your player. Lets try to isolate and resolve the issue.
ryan: hi, i just bought a bd-d5100 and i am unable to get it to play dvds
Paxton: I'm sorry to know that you're unable to play DVDs on your player. Lets try to isolate and resolve the issue.
(some irrelevant text deleted)
Paxton: Did you try resetting the unit to factory default?
ryan: how do i do that?
Paxton: Please make sure that there is no disc inserted in the player and then please press&hold the 'Stop' button on the player for more than 15 seconds to reset the player.
(Figured this might be helpful)
ryan: how do i do that?
Paxton: Please make sure that there is no disc inserted in the player and then please press&hold the 'Stop' button on the player for more than 15 seconds to reset the player.
(Figured this might be helpful)
(some irrelevent text deleted)
ryan: I used the av cables that came with the player and now a dvd will work. but only if i disconect the hdmi.
ryan: the weird thing is that a bluray will play over the hdmi but a dvd wont.
ryan: is that normal?
Paxton: Okay, you can also resolve the issue of no signal by selecting the correct source on the TV.
ryan: i do select the correct sorce on the tv.
Paxton: The issue is due to the resolution on the DVD disc.
ryan: is it normal to have to unplug an hdmi cable to get the devise to work on the av cables
Paxton: Yes, it is normal.
ryan: so i cant just leave both plugged in and switch the source on the tv from one to the other?
Paxton: No, it is not possible.
ryan: so if i want to watch a bluray in 1080 then i have to unplug the av cables then if the next disc i want to watch is a dvd i have to pull out the player and switch cables to get it to play?
Paxton: Yes, you're correct.
ryan: the weird thing is that a bluray will play over the hdmi but a dvd wont.
ryan: is that normal?
Paxton: Okay, you can also resolve the issue of no signal by selecting the correct source on the TV.
ryan: i do select the correct sorce on the tv.
Paxton: The issue is due to the resolution on the DVD disc.
ryan: is it normal to have to unplug an hdmi cable to get the devise to work on the av cables
Paxton: Yes, it is normal.
ryan: so i cant just leave both plugged in and switch the source on the tv from one to the other?
Paxton: No, it is not possible.
ryan: so if i want to watch a bluray in 1080 then i have to unplug the av cables then if the next disc i want to watch is a dvd i have to pull out the player and switch cables to get it to play?
Paxton: Yes, you're correct.
(I thought that was funny)
Paxton: You can resolve this issue too.
ryan: how?
Paxton: You can connect the HDMI cables from the player to the TV and set the resolution to 480p on the player.
Paxton: You can increase the resolution while playing Blu-ray discs.
ryan: how is this done?
ryan: just figured it out and it works fine. thank you
Paxton: You're welcome. Is there anything else I can assist you with?
ryan: no, thats all thank you.
Paxton: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.
ryan: how?
Paxton: You can connect the HDMI cables from the player to the TV and set the resolution to 480p on the player.
Paxton: You can increase the resolution while playing Blu-ray discs.
ryan: how is this done?
ryan: just figured it out and it works fine. thank you
Paxton: You're welcome. Is there anything else I can assist you with?
ryan: no, thats all thank you.
Paxton: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.
I think this will help others if they have the same problem. I personally would have thought that the player would be intuitive enough to realize it had a DVD in it considering it has to use a different laser, and it would automatically change the settings to a lower resolution.
Yes I would recommend it to a friend but then I would show them how to set it up and change the resolution later if needed
This product has... Slow load time, Easy to use controls, not very intuitive
About me... Budget Conscious, Casual movie watcher, Parent with movie watching kids, somewhat tech inept.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 2 for Samsung Blu-ray Player
Blue ray
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
This blue ray player came in a package with the television. It works well and does the job. The picture is clear and the blue ray is decent. Very happy.
This product has... Great DVD upconversion, Slow load time, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Avid movie watcher
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 3 for Samsung Blu-ray Player
Works like I expected
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
Blue Ray players just amaze me at their ability and so satisfied with my purchase. Great buy!
This product has... Great DVD upconversion, Good connection options, Easy to use controls
About me... Budget Conscious, Casual movie watcher, Parent with movie watching kids
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 4 for Samsung Blu-ray Player
Nice player at a good price.
Customer Rating
4.0
What's great about it: Picture
What's not so great: Remote control
This player does everything that it should, but the remote is unduly complicated and of all things, lacks an eject button.
This product has... Slow load time, Good connection options
About me... Avid movie watcher
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 5 for Samsung Blu-ray Player
Great Blue Ray player
Customer Rating
4.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
4.0
Ease of Set Up
4.0
What's great about it: Good picture quality
What's not so great: youtube is very slow to use when inputting selection
I thought it is a good blue ray player. You tube is not so easy to use. It has a delay and can make someone impatient. But overall it is a a good player with good picture quality.
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 6 for Samsung Blu-ray Player
Good but has areas of improvement
Customer Rating
3.0
Posted by: Mason357
from Louisville Kentucky
on 04/03/2012
Value for Price
4.0
Picture Quality
3.0
Ease of Use
3.0
Ease of Set Up
5.0
Picked this up on sale and i am happy with the picture quality and ease of setup. The main problem i have is the loading time which can often times take up to 20 seconds to load as well as a auto loading feature that will load a blu ray instead of using the menu to choose different options such as netflix vudu etc.
This product has... Great DVD upconversion, Slow load time, Easy to use controls
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 7 for Samsung Blu-ray Player
cannot eject from remote
Customer Rating
4.0
Value for Price
4.0
Picture Quality
4.0
Ease of Use
2.0
Ease of Set Up
4.0
What's great about it: price was ok
What's not so great: cannot eject from remote or open/close tray
seems to work o.k. can't figure out how to fast forward at a decent speed
About me... Budget Conscious, Avid movie watcher
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 8 for Samsung Blu-ray Player
Easy to use
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
I bought this for my 81 year old Dad to use with the Samsung TV I had bought him in November of 2011. I wanted something easy to use because my Dad gets confused easily, so with both being a Samsung they work well together. Now all my Dad has to do is turn the Blu-ray player on and the TV switches automatically to the right setting and when he's done turn the player off and the TV switches back to regular TV viewing.
This Blu-ray player has a lot of options my Dad will never use like special apps and internet access but you can't find a Blu-ray player that doesn't have these options.
The only downside I could see is that the TV remote would only access some of the basic operations of the player like play, pause, stop and fast forward. It couldn't access others like power on/off or Blu-ray menu. To do these functions he'll have to use the Blu-ray remote. I know I could get a programable remote, but I think that would be confusing to him too.
This Blu-ray player has a lot of options my Dad will never use like special apps and internet access but you can't find a Blu-ray player that doesn't have these options.
The only downside I could see is that the TV remote would only access some of the basic operations of the player like play, pause, stop and fast forward. It couldn't access others like power on/off or Blu-ray menu. To do these functions he'll have to use the Blu-ray remote. I know I could get a programable remote, but I think that would be confusing to him too.
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, works well with samsung tv
About me... Avid movie watcher
I would recommend this to a friend!
+3points
4out of 5found this review helpful.
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Review 9 for Samsung Blu-ray Player
Great for casual Blueray watching
Customer Rating
5.0
Posted by: smitht77
from Wichita, KS
on 03/23/2012
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: good price
What's not so great: loads slow
Reading the other reviews almost made me not want to get this awesome player but I was glad everyone was honest about the features. I still feel I got more than I expected with all the features available. It does load slow but not enough not to enjoy this great priced blueray player.
This product has... Great DVD upconversion, Slow load time, Good connection options, Easy to use controls
About me... Budget Conscious, Casual movie watcher
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 10 for Samsung Blu-ray Player
Great value
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: Everything
I found it very easy to hook up. Really like the wide screen to full screen button. Great picture. Very happy with it.
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Casual movie watcher
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 11 for Samsung Blu-ray Player
great player
Customer Rating
5.0
What's great about it: Great Blue Ray picture
What's not so great: all is well
crisp picture. loads slow but I'm not in a hurry when I sit down to watch a movie. no eject button on remote but that's o.k. my telikinetic powers have to be recharged on planet zuno so I can't float the disc to my seat on the couch!!
This product has... Easy to use controls
About me... Casual movie watcher
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
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Review 12 for Samsung Blu-ray Player
Great product, excellent picture.
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: Price
What's not so great: N/A
Very happy with this Blu Ray Player, great value with easy setup and operation.
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Casual movie watcher, Parent with movie watching kids
I would recommend this to a friend!
0points
1out of 2found this review helpful.
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Review 13 for Samsung Blu-ray Player
Don't waste your money
Customer Rating
1.0
Value for Price
1.0
Picture Quality
1.0
Ease of Use
1.0
Ease of Set Up
1.0
After trying to setup, calling geek squad, chatting with samsung, and calling cable, I brought it back. Thought it would be better than a sony, wrong! Replaced it with sony and everything ran smoothly.
No, I would not recommend this to a friend.
-5points
0out of 5found this review helpful.
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Review 14 for Samsung Blu-ray Player
So easy to set up!
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: Great price!
This is an excellent product! It was easy to set up and easy to use and didn't cost an arm and a leg. Looking forward to many years of use!
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Budget Conscious, Avid movie watcher
I would recommend this to a friend!
0points
1out of 2found this review helpful.
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Review 15 for Samsung Blu-ray Player
Samsung Blu-ray Player Samsung Blu-ray Player
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
Works great.. Easy hookup :) And the price was great!!!!
This product has... Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Budget Conscious, Parent with movie watching kids, Avid movie watcher
I would recommend this to a friend!
-1point
0out of 1found this review helpful.
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Review 16 for Samsung Blu-ray Player
Worth the $
Customer Rating
5.0
Posted by: FJ1968
from Baltimore, MD
on 03/11/2012
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: easy to set up, affordable,
What's not so great: wish the remote lit up
Tested with both Blu-Ray and regular DVD and both performed very well. Obviously there was more detail with the Blu-Ray DVD. Easy to set up the player. I'm not using the online services because I have a Roku 2. Excellent option if you are a Redbox user or get your movies from the library. Definitely would buy this again.
This product has... Great DVD upconversion, Good connection options
About me... Budget Conscious, Avid movie watcher
I would recommend this to a friend!
0points
1out of 2found this review helpful.
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Review 17 for Samsung Blu-ray Player
free blue ray
Customer Rating
5.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: price
What's not so great: could have more features
got this blue ray player when we bought a plasma tv, it is basic blue ray player, comes with netflix
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Casual movie watcher
I would recommend this to a friend!
-2points
0out of 2found this review helpful.
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Review 18 for Samsung Blu-ray Player
Great for Access to Netflix
Customer Rating
4.0
Value for Price
5.0
Picture Quality
5.0
Ease of Use
5.0
Ease of Set Up
5.0
What's great about it: Great proce for the features.
What's not so great: Remote has limited options.
This product is my second Samsung Blue-Ray player and it was so easy to set up and use. I have it in my bedroom to access Netflix.
This product has... Great DVD upconversion, Useful Internet-enabled features, Good connection options, Easy to use controls
About me... Budget Conscious, Avid movie watcher, Love to stream movies
I would recommend this to a friend!
-1point
0out of 1found this review helpful.
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Review 19 for Samsung Blu-ray Player
Samsung needs to fix. Don't buy until they do
Customer Rating
2.0
Value for Price
2.0
Picture Quality
4.0
Ease of Use
3.0
Ease of Set Up
3.0
Netflix does not work reliably. Keeps buffering or won't load certain movies or shows. A Geek squad tech told me he bought the same one and can't get Netflix to work well via wired or wireless. He said Samsung is the problem, they need to update the system software to make it work better. I confirmed it by bringing in a Sony Blueray from our other room and it had no issues with Netflix. Also confirmed it with iPad. If you are buying this for Netflix go elsewhere until Samsung fixes it.
This product has... Slow load time
About me... Avid movie watcher, Love to stream movies
No, I would not recommend this to a friend.
+3points
3out of 3found this review helpful.
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Review 20 for Samsung Blu-ray Player
DOA
Customer Rating
1.0
Posted by: LupeLujan
from El Paso, TX
on 03/06/2012
Value for Price
4.0
Picture Quality
4.0
Ease of Use
4.0
Ease of Set Up
4.0
I bought the unit last Nov. 2011 after reading user recommendations. I made the mistake of not testing it when I got it. In Feb. I put in a blu-ray disc and the unit would freeze and would start giving static on the TV. I contacted Samsung support and they advised that I fill an online request repair order. After putting all the info, I started getting the message 'Invalid serial number'. After contacting Samsung at least seven times, and once over the phone, I can't still get the unit repaired as they are enable to understand the problem. I will report later for the ending to this story but all I have to say is that Samsung support is poor. I hope U folks out there did not encounter the problem that I currently have.
About me... Budget Conscious, Casual movie watcher
No, I would not recommend this to a friend.
-2points
0out of 2found this review helpful.
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