Best Buy Ratings and Reviews

Best Buy Ratings and Reviews

Customer Reviews for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Model: C311A
SKU: 3071199
UPC: 886111540983
Redefine multitasking-print lab-quality photos and more, and scan, copy and fax, using a large touchscreen with gesturing. Increase capabilities with impressive versatility features, wireless connectivity and a host of mobile printing options.
Average Customer Rating:
4.331 out of 5
4.3
 out of 
5
(172 Reviews) 172
Open Ratings Snapshot
Rating Snapshot 172 reviews
5 stars
106
4 stars
41
3 stars
10
2 stars
6
1 star
9
85% of customers would recommend this product to a friend 
(
146 out of 172
)
Customer Questions & Answers:
30 Questions | 88 Answers
Customer Reviews for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black
Review 1 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black
  • Featured

LOVE It!

Customer Rating
5.0 out of 5
5.0
Posted by: bswd
from Jeffersonville,In
on 03/21/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
I was happy wih my old wireless printer and had no intention of purchasing a new one. When I made some changes to my home network my printer would no longer work wth the settings so I purchased this printer. I was looking to spend the least amount of money for a decent print from a printer that would work on my network. WOW! The test picture that printed was amazing. Then to find I could print directly from my iphone and IPad---what an awesome feature. I have not event begun to explore all the features, but I already LOVE this printer!
About me... Frequent user, Budget Conscious
I would recommend this to a friend!
I use it for:Document printing
+14points
14out of 14found this review helpful.
Review 2 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

It's HP....It's suppose to work this way!

Customer Rating
5.0 out of 5
5.0
Posted by: Jonathan900
from Minneapolis, MN
on 05/24/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Speed of color or black & white document output.
What's not so great: Nothing.
The printer was easy to setup. HP gave precise directions to setup cloud performance.
About me... Demand high print quality, Frequent user, retired experienced computer user
I would recommend this to a friend!
I use it for:Document printing
0points
0out of 0found this review helpful.
Review 3 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Great Printer for Anyone

Customer Rating
5.0 out of 5
5.0
Posted by: yankeefan09
from Gilbert, AZ
on 05/23/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Efax, photo printing, 2 sided printing, QUIET, easy setup
What's not so great: Slightly bulky
So, i have had this printer for almost 2 months now, and honestly, i could not have been happier. I have probably gone through 5 printers in 6 years or so. I am pretty rough on them.
This has stood up to the test. The features are great, I love 2 sided printing. Also, the photo quality is near pro grade. I have printed many photos out and people cannot tell the difference.
The other feature that has really sold me on this, is definitely the Efax capability. That is a very new feature, and it is great. I can have a free fax line through them, and not need to connect up to a phone line.
The 2 things that I do not like, is the fact that it is bulky. I know, I am picky. The other thing is that the paper tray is difficult. Trying to load regular paper or photo paper takes a great deal of patience.
Also, the printer is super quiet. I cannot hear in the next room when I am printing. (my old printer you could hear across the house).
I would honestly recommend this to anyone looking at a printer, and also, the HP ink, is by far the best ink I have ever had.
About me... Demand high print quality, Frequent user, Budget Conscious, Photo enthusiast
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 4 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Don't bother with wireless connection

Customer Rating
1.0 out of 5
1.0
Posted by: nicknamemustbeunique
on 05/22/2012
Value for Price
1.0 out of 5
1.0
Print quality
4.0 out of 5
4.0
Features
2.0 out of 5
2.0
Speed
4.0 out of 5
4.0
What's great about it: When it prints, the output was good
What's not so great: Wireless connectivity is frustrating and unreliable
When my 10-year-old HP all-in-one finally died I looked for a new HP hoping to take advantage of wireless connectivity that is available these days, and expecting that HP would get it right. Wrong. In a home with 3 desktops and 4 laptops, only the two XP desktops (XP, really?) would successfully connect to the printer over wireless. The others--once the software was installed--would find the printer (3 feet from the wireless router) but would never print, claiming a communication error. Then the two PCs that *did* connect originally would fail with the communication error. Only recycling the printer multiple times would restore the connection and then only temporarily. I never bothered to tether the printer to a PC with a USB cable because I could have bought a $50 printer to do that. The feature that I paid a little more to get was a dismal failure--and I returned it. I probably won't get another HP printer now because I'm sure that the consumer grade wireless "feature" is shared among all their models. Sorry HP, but this experience was entirely too frustrating.
About me... Frequent user
No, I would not recommend this to a friend.
-1point
0out of 1found this review helpful.
Review 5 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

HP maintaining it's rep with me!

Customer Rating
5.0 out of 5
5.0
Posted by: freak4f1
from Iowa
on 05/22/2012
Value for Price
5.0 out of 5
5.0
Print quality
4.0 out of 5
4.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Pretty much everything
What's not so great: Photo print quality is a little off, but still not bad. Have seen better.
When my old HP C5280 printer just up and died on me, I needed a new one. I don't really care about print speed so if you are looking for that don't bother reading on. I got this cause my old printer had everything that this has and I needed to fill the void my old one produced. I like the fact that I can not only print pics and docs wirelessly, but it has apps like Facebook where you can print the pics that are on your profile there. I needed a printer that used two separate trays for pictures and documents cause all of the cheap ones just have one. One thing that I have had a problem understanding is where is the benefit of having more than two ink cartridges. This has 5. My old one had only 2. This one takes a little more time just to get to print, meaning once you press print about 5 seconds later it might have the paper drawn in to start printing. I like the fact that this one is a little quieter and it plays a tone to let you know when your doc/pic is done printing. I will miss the simplicity of my old printer, but I have a pretty good replacement!
About me... Demand high print quality, Frequent user, Photo enthusiast
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 6 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Great printer for home use.

Customer Rating
5.0 out of 5
5.0
Posted by: JP2023
from Stuart, FL
on 05/21/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Easy to set-up
What's not so great: Haven't found anything to dislke yet.
After reading plenty of reviews, I decided all printers were awful. I settled on this printer and LOVE IT! I always anticipate problems with set-up but this one practically set itself up. It connected to my router easily and was up and running within 30 minutes - record time for me. Print quality is great. It copies nicely and prints out awesome photos. I use it for a variety of home uses - financial, sunday school lessons, photos, work presentations. It performs beautifully so far - I highly recommend it!
About me... Demand high print quality, Frequent user, Budget Conscious
I would recommend this to a friend!
I use it for:Document printing
0points
0out of 0found this review helpful.
Review 7 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Nice printer, I love it

Customer Rating
5.0 out of 5
5.0
Posted by: cassidy30
from Middleboro, Ma
on 05/16/2012
What's great about it: Easy Setup & Quality Prints
What's not so great: nothing
I was printing in no time with the wireless setup, EASY. The 4x6 photo paper tray is always ready for your photos without switching paper. I think it's a great printer.
About me... Frequent user
I would recommend this to a friend!
I use it for:Photo printing
+1point
1out of 1found this review helpful.
Review 8 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Use it for kid's college...

Customer Rating
5.0 out of 5
5.0
Posted by: Hefreys
from USA
on 05/16/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: speed
Bought this printer for everyday use but mostly for the kid's for college. They use the Wi-Fi to print from their laptops from their rooms. It's fast and prints great. Love it!!
About me... Demand high print quality, Frequent user, Photo enthusiast
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 9 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Great Printer

Customer Rating
5.0 out of 5
5.0
Posted by: Rmjw
from Woodbridge
on 05/13/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Quality of prints
What's not so great: 6 printer cartridges
Outstanding printer very pleased. Only downfall is printer has multiple printer cartridges
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 10 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

A very nice printer with many features

Customer Rating
4.0 out of 5
4.0
Posted by: Ferengie
on 05/11/2012
Value for Price
5.0 out of 5
5.0
Print quality
4.0 out of 5
4.0
Features
4.0 out of 5
4.0
Speed
4.0 out of 5
4.0
What's great about it: very nice display, seperate ink cartriges, remote access.
This printer was easy to set up and access from the computer, remotely and from my android phone. It is easy to use and has many features, some of which are eoverkill since they are easier to use on a computer. Overall a godd printer for the money.
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 11 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Wonderful printer for people who like gadgets

Customer Rating
4.0 out of 5
4.0
Posted by: tweetermum
from Boca Raton, Fl
on 05/10/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Easy to use and great features
This printer has lots of great features. It prints well and was easy to set up. I print to this using my iMac, windows laptop, my android phone and iPad. I love having lots of options and it also has lots of print services available including templates for graph paper and such. Most of all it is easy to use, set up and has great print quality. I also like that it has separate inks for each color so I can print things that are heavy in one color and just replace that color instead of the whole cartridge.
About me... Demand high print quality, Budget Conscious
I would recommend this to a friend!
I use it for:Document printing
+2points
2out of 2found this review helpful.
Review 12 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Awesome! Quick Print.

Customer Rating
5.0 out of 5
5.0
Posted by: Funkytee
from Liberty Township, OH
on 05/09/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Prints quickly, easy setup
Nice printer. better and easier to setup than the next model up with removable touch pad. Connected quickly to my network. Great Color photos are produced quickly too.
About me... Frequent user, Budget Conscious
I would recommend this to a friend!
I use it for:Document printing
+1point
1out of 1found this review helpful.
Review 13 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Great, easy, inexpensive printer

Customer Rating
4.0 out of 5
4.0
Posted by: travisb99
from Antigo, WI
on 05/09/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
I send pics right from my phone anywhere I am and they are there printed when I get home.
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
Review 14 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

NEVER 1000 STARS - NEVER worked from Day 1

Customer Rating
1.0 out of 5
1.0
Posted by: AAA1
on 05/09/2012
What's great about it: ABSOLUTELY NOTHING!!
What's not so great: EVERYTHING
WHAT A TOTAL WASTE OF TIME...BULKY AND DIDN'T WORK...WOULD NOT FIT COMFORTABLY AT MY WORKSTATION. THE WORST PART WAS IT NEVER WORKED EVEN WITH SO-CALLED "TECH SUPPORT" FROM EFAX, HP AND TOTALLY DISAPPOINTED THAT THE SALESMAN AT BEST BUY ASSURED ME IT WOULD WORK WITH MY SYSTEM...I WILL NEVER EVER TRUST BEST BUY SALES PEOPLE AGAIN!!
About me... Demand high print quality, Frequent user, Budget Conscious
No, I would not recommend this to a friend.
I use it for:Document printing
-6points
1out of 8found this review helpful.
Review 15 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Very Pleased

Customer Rating
5.0 out of 5
5.0
Posted by: cthomas8888
from Littleton, co
on 05/09/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
4.0 out of 5
4.0
What's great about it: Works exactly like it's supposed to.
What's not so great: No ethernet connection, power button in bad place
Unboxed it, put in the print cartridges, turned it on and it worked perfectly. Connected via wireless with no problems. eFax worked great, though instructions to activate were a bit unclear. The ability to print from a mobile device via the printers email address is a cool feature, though I can't think of too many reasons to do this. The seperate tray for paper and photo paper saves a ton of hassle. My three complaints are (1) lack of a physical ethernet port so I could still use the printer if the wireless failed. (there is a USB option though) (2) No USB port for direct print of photo's etc... (3) the power button is located in a bad place. I have on several occasions turned the device off while lifting the lid to place a document on the scanner. Otherwise, totally pleased with this printer.
About me... Demand high print quality, small business owner, Frequent user, Budget Conscious, Photo enthusiast
I would recommend this to a friend!
I use it for:Photo printing
+2points
2out of 2found this review helpful.
Review 16 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Will not scan off of glass

Customer Rating
2.0 out of 5
2.0
Posted by: JWHOK
from SC
on 05/06/2012
What's great about it: print quality
What's not so great: Get error message when trying to scan off of glass surface
Set up was easy. Print quality is great for documents and photos. The problem is with trying to make copies of odd size originals. Laying them directly on the glass will not work. Went in to Best Buy last night and the sales person in computers as well as a Geek Squad member could not get the display printer to scan directly off the glass either. The HP sales rep will be in in two weeks. That's the last chance before returning it to the store and getting something else. We'll see what happens.
No, I would not recommend this to a friend.
I use it for:Document printing
+2points
2out of 2found this review helpful.
Review 17 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Excellent overall printer, easy to set up and use

Customer Rating
5.0 out of 5
5.0
Posted by: bladybug1
from Williamsburg, VA
on 05/04/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
4.0 out of 5
4.0
What's great about it: Having the photo paper & photo ink cartridge always in place and ready to print and the available from smart phone
I've always been very happy with the quality of photos printed form the HP printers that I've had in the past but the changing paper and photo ink cartridge was inconvenient. This printer has solved that problem with the photo paper and ink cartridge always ready. It also is available to print photos from my iPhone from wherever I am or documents sent from any computer or downloaded from the internet. It was so easy to set up and was printing wirelessly in minutes. I've had a lot of printers of the years but this one is the best!
About me... Demand high print quality, Frequent user, Budget Conscious, Photo enthusiast
I would recommend this to a friend!
I use it for:Photo printing
+3points
3out of 3found this review helpful.
Review 18 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Works great, easy to operate.

Customer Rating
5.0 out of 5
5.0
Posted by: Woodee
from St. John, In
on 05/03/2012
Value for Price
4.0 out of 5
4.0
Print quality
4.0 out of 5
4.0
Features
4.0 out of 5
4.0
Speed
4.0 out of 5
4.0
What's great about it: Good printer for the price.
So far so good. Was easy to connect the wireless to multiple computers. Print quality is good.
About me... Frequent user
I would recommend this to a friend!
I use it for:Document printing
+2points
2out of 2found this review helpful.
Review 19 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Completely pleased with this printer

Customer Rating
5.0 out of 5
5.0
Posted by: MyPics
from North Haledon, NJ
on 05/03/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Prints beautiful photos
What's not so great: Nothing
I had the HP 8100 Printer and really loved the quality of the photos it printed. When it gave up I was concerned about choosing the right PhotoSmart that would give me great pictures. And, this one really does a super job. My photos look great. The only one thing I have found is that when I print pages from the web, the page numbers are partly cut off. Other than that I am completely satisfied.
About me... Demand high print quality, Frequent user, Photo enthusiast
I would recommend this to a friend!
I use it for:Photo printing
+2points
2out of 2found this review helpful.
Review 20 for HP Photosmart C311A Inkjet Multifunction Printer - Color - Photo Print - Desktop - Black

Easy to set up and work

Customer Rating
5.0 out of 5
5.0
Posted by: anroln
from Newport News, VA
on 05/03/2012
Value for Price
5.0 out of 5
5.0
Print quality
5.0 out of 5
5.0
Features
5.0 out of 5
5.0
Speed
5.0 out of 5
5.0
What's great about it: Quiet when printing and fast
What's not so great: A little large
I had less than a year ago bought a Kodak printer and it was smaller than this one, but very slow to print. The print head broke twice in one year and was replaced once. The second time we just bought this new printer. So far it's been great. Fast to print and doesnt make so much noise. Easy to set up all features. The only thing I'm not used to is efax. But I set it up, havent used it yet. So far, it's good. Good for photo printing.
About me... small business owner, Frequent user, Budget Conscious
I would recommend this to a friend!
I use it for:Document printing
+2points
2out of 2found this review helpful.
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