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Customer Reviews for Geek Squad® Whole Room Setup with Nonconcealed Wires
Geek Squad® Whole Room Setup with Nonconcealed Wires
Model: WHOLE ROOM
SKU: 3551364
UPC: 400035513641
Service Highlights Get your new video and audio equipment set up professionally in one room, including a TV, DVD or Blu-ray player, speakers, receiver and more allowing you to get the most out of your Home Theater system, including its internet capabilities. We'll also program the remotes that come with your equipment and make sure the work space is clean when we finish. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers. Get more for your money — combine this with other Geek Squad services ›
Average Customer Rating:
2.3
out of 5
(7 Reviews) 7
Rating Snapshot 7 reviews
5 stars
1
4 stars
1
3 stars
1
2 stars
0
1 star
4
29% of customers would recommend this product to a friend
(
2 out of
7)
Customer Reviews for Geek Squad® Whole Room Setup with Nonconcealed Wires
Review 1 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Came to my rescue
Customer Rating
5.0
Posted by: RunsWithDeer
from North Texas
on 04/13/2012
Value for Price
5.0
Friendliness of Agent(s)
5.0
Timeliness
3.0
Quality of Workmanship
5.0
Agent Expertise
5.0
What's great about it: Expertise
During the self-install of my new Denon AVR 1912 I realized that unlike years past I did not have it in me to take on this project plus reorganizing my AV components and wire management. Here's a big "at-ah-boy" to the techs from Best Buy's Geek Squad. The new 1912 was properly setup, all other components seamlessly intergrated and the cabling is super neat. Every action was explained in detail. Each activity was tested for my approval (HDTV, DirecTV, OTA, Blu-Ray, DVD, HD DVD, CD, Tuner and Speakers). It was refreshing to have techs that did not rush.
About me... Tech savvy, Perfectionist
I would recommend this to a friend!
Gender:Male
+4points
4out of 4found this review helpful.
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Review 2 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Absolute Disaster
Customer Rating
1.0
Posted by: Sandy2012
from DC
on 04/04/2012
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Quality of Workmanship
1.0
Agent Expertise
1.0
This was one of the worst experiences I have had with Best Buy. I bought the service online and received a confirmation email that clearly stated that someone would call me within 72 hours to schedule my appointment.
After 5 days, I called the Geek Squad helpline to be told that apparently I was supposed to have called my local Best Buy to schedule the appointment (though this was not what the email instructed). I then called my local Best Buy to be shuttled back to Geek Squad, and then back to Best Buy. Finally spoke to someone in Best Buy who told me that something was weird with my order and that my best option was to cancel the order made online and deal with the local store directly.
I then called the Best Buy number and spent thirty minutes on the phone, through about 10 different people, explaining myself each time, with each person responding that they couldnt cancel my order for some reason or the other. Finally got to someone who (hopefully) cancelled it but now I have to wait 7 days for the credit to appear. I refuse to try again with this product and am really frustrated with Best Buy at the moment. This is absolutely unacceptable.
Needless to say I am NOT repurchasing or rescheduling this order - there is no way I am going through all of this again. A colossal waste of my time, it is just not worth the effort and trouble.
From some of the other reviews, it seems that I am not the only one to have this experience. Best Buy, check your online service purchase system, something is wrong with it.
No, I would not recommend this to a friend.
Gender:Female
+10points
15out of 20found this review helpful.
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Review 3 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Not worth it
Customer Rating
1.0
Posted by: lms0017
from Virginia
on 03/20/2012
Value for Price
1.0
Friendliness of Agent(s)
3.0
Timeliness
1.0
Agent Expertise
1.0
What's great about it: Nothing
What's not so great: Price
I ordered this service online, which was my first mistake. I received an email stating that I would receive a phone call from the Geek Squad to scedule my appointment; 5 days later, still no phone call. When I finally called the 1-800 number, the operator told me that I had to call them to schedule the appointment (contrary to the email I received). I made the appointment for the following day and later that afternoon I was contacted by the tech to confirm my appointment. I also wanted to confirm what they were going to do. Apparently, this service does not include mounting the speakers, despite the fact that the ad says installation includes speakers. The cost to mount the speakers is an additional $50 each!! This service is essentially nothing more than pluging in your TV and connecting it to the DVD/Blue ray player, which I can do myself. There is also a disconnect between ordering online and the people on the phone because the technician who called me to confirm the appointment said I had a balance due, which I did not because they drafted the $169.99 from my account the same day I ordered. Even worse I have to wait 7-10 days for them to refund my money. Never again!
About me... Pay once - get it all done, No time to do it myself
No, I would not recommend this to a friend.
Gender:Female
+21points
22out of 23found this review helpful.
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Review 4 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Rating reflects store, not GS
Customer Rating
3.0
Posted by: jojotiger70
from Auburn, AL.
on 03/02/2012
Value for Price
3.0
Friendliness of Agent(s)
5.0
Timeliness
4.0
Quality of Workmanship
1.0
Agent Expertise
3.0
What's great about it: That one time everything went well
What's not so great: The other 20 times I wished I could somehow reach through a telephone
BestBuy may want to start thinking about sending GS to Circuit City of Office Max, etc.. Many people have stopped shopping at BB just because of GS. Without going into details, (there's not nearly enough time or space on this page) here's my thoughts. I am a frequent shopper at BB. (already at about 2000 points before Feb.(And no, it's not because of 1 or 2 huge purchases, its that I prefer to send my business there instead of the other guys. In-store shopping is great. I've heard a lot of people complain about this, but maybe our local store just has better employees. I don't know. This, along with good bargins here and there, and great one on one in store help, is the HUGE upside. The HUGE downside........GS. And I mean hands down, and for many different reasons. In short, GS= mass confusion, mistakes, and so on. Basically, GS= Dell customer services, without the accents. That is all.
About me... i'm a "do-it-yourselfer"
No, I would not recommend this to a friend.
Other Best Buy Products I Recommend
Samsung 51" Class / Plasma / 1080p / 600Hz / HDTV
(152)
Toshiba Satellite Pro C650-EZ1561 15.6" LED Notebook - Intel Core i3 i3-2350M 2.30 GHz - Black
Gender:Male
+6points
14out of 22found this review helpful.
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Review 5 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Great job!
Customer Rating
4.0
Posted by: Frookfamily
from Las Vegas, NV
on 01/26/2012
Value for Price
4.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Quality of Workmanship
5.0
Agent Expertise
5.0
My husband and I purchase a new smart TV from Best Buy, to replace the existing TV and system we already had (and which had been left behind by the previous owners of our house). The existing system was pretty in depth, with surround sound throughout the entire house as well as outside. These guys came out, set up the new TV, remote, and Blueray with no problem at all, were able to make sense of the tangle of wires for the existing system and got rid of what wasn't necessary any longer. They hauled away the old stuff, and also let me know about Best Buy's recycle program in which we would get gift certificates in exchange for. I could not be happier with the friendliness, expertise and timeliness of the installers and would definitely use them again. They made an existing home theater mess that was hard to use and quite frankly a pain, into something easy and convenient.
About me... Technically challenged
I would recommend this to a friend!
Gender:Female
+11points
21out of 31found this review helpful.
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Review 6 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Save your money
Customer Rating
1.0
Posted by: OKC3
from Oklahoma City
on 01/12/2012
Value for Price
1.0
Friendliness of Agent(s)
3.0
Timeliness
2.0
Quality of Workmanship
1.0
Agent Expertise
1.0
What's great about it: Nothing.
What's not so great: Over-priced and not as advertised.
Wow. Unless you truly cannot plug your television into an outlet, do not waste your time or money on this service. While the install team was nice enough, this service simply has little to no value to even the below average tech-consumer. Despite what the "salesman" at the store promises, this is not a professional install. I do not consider screwing speakers into the wall behind the TV to constitute installing surround sound. This was a huge disappointment and I can't imagine using the Geek Squad again.
About me... tech-knowledgeable but not savvy
No, I would not recommend this to a friend.
Gender:Male
+72points
82out of 92found this review helpful.
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Review 7 for Geek Squad® Whole Room Setup with Nonconcealed Wires
Horrible waste of money
Customer Rating
1.0
What's great about it: NOTHING
What's not so great: Horrible sloppy workmanship
My husband thought he would surprise me by having a "professional" link together our older receiver with the new HDTV and BluRay Player we bought. I have never seen such an amateur job. The wiring for the speakers was too short, and rather than use longer wire the technician just stretched the wire diagonally across the walls instead of following the corners and ceiling lines. It looks absolutely terrible. The front side speakers are placed right next to the front center speaker. One rear speaker is behind the couch to the side while the other one is in front on the other side. Just what does SURROUND SOUND MEAN? On top of that he hooked up the old DVD player, not the new one. I am not at all happy and this definitely ruined what my husband had hoped would be a nice surprise for me. In fact he was quite embarassed. Save your money because I guarantee you can do it better yourself!
No, I would not recommend this to a friend.
+430points
480out of 530found this review helpful.
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