Best Buy Ratings and Reviews

Best Buy Ratings and Reviews

Customer Reviews for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

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Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

Model: X55A-JH91
SKU: 6904511
UPC: 886227298372
Learn more about Windows 8 The double-layer DVD RW/CD-RW drive of this Asus X-Series X55A-JH91 laptop lets you easily create customized CDs and DVDs to add to your collection. An Intel Pentium processor elevates multitasking capabilities and boosts productivity.Learn more about Intel processors. Information provided by Intel.
Average Customer Rating:
2.25 out of 5
2.3
 out of 
5
(4 Reviews) 4
Open Ratings Snapshot
Rating Snapshot 4 reviews
5 stars
0
4 stars
0
3 stars
1
2 stars
3
1 star
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25% of reviewers would recommend this product to a friend 
(
1 out of 4
)
Customer Reviews for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black
Review 1 for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

NO BACKLIT KEYBOARD!!

Customer Rating
3.0 out of 5
3.0
Posted by: fyi2
on 11/08/2012
Value for Price
3.0 out of 5
3.0
Display
3.0 out of 5
3.0
Performance
4.0 out of 5
4.0
Convenience
3.0 out of 5
3.0
What's great about it: Turns on fast.
What's not so great: NO BACKLIT KEYBOARD
The whole reason I chose this model was because Best Buy's website states it has a backlit keyboard. I am extremely irritated after purchasing 3 other dud laptops at Best Buy, only to try this model instead and now this. Wait for delivery, turn on and no backlit keyboard. Sit on hold, get disconnected, call back, sit on hold with Asus only to find out that this model is not supposed to have the backlit keyboard in the first place. Ignore the Q & A on here too. Fn/F3 doesn't turn on a backlit keyboard that's not there. Get it together Best Buy!! This is Not the first time your website stated wrong information! Half hour drive back to the store to return #4. Sick to my stomach! From what little I used of this laptop I can say that it starts up shockingly fast. Seems decent quality. I'd certainly be keeping it if it had the backlit keyboard I had bought it for.
This product is... A touch pad that works great, lightning fast
I would recommend this to a friend!
+32points
35out of 38found this review helpful.
Review 2 for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

Eh...

Customer Rating
2.0 out of 5
2.0
Posted by: JohnNamedBob
from Greenwood, IN
on 03/04/2013
This review is fromAsus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black.
Value for Price
2.0 out of 5
2.0
Display
4.0 out of 5
4.0
Performance
2.0 out of 5
2.0
Convenience
1.0 out of 5
1.0
What's great about it: Good Battery Life
What's not so great: Has multiple anoying bugs
Here is the story (Okay after I got this computer, I set it up and connected it to my Microsoft account. After searching around and checking things out on Windows 8 I noticed in the store there was like 17 apps that needed to be updated so I clicked and every app said pending so I waited and then a little after that they all said downloading I waited like 15 minutes and checked on them and nothing changed at all and in the process of all this it bugged out multiple times "going from one page to the desktop etc.") there is still a little more to the story that I am going to leave out. Overall I do not recommend this computer to any one, it is buggy, and apps don't update/install.
This product is... Good sound quality, A nice compact size, buggy
About me... Basic web surfing & emails, Student, Technology guru, Regularly process large video or graphics files, Gamer, Number cruncher (10-key needed)
No, I would not recommend this to a friend.
-30points
3out of 36found this review helpful.
Review 3 for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

CAUTION: No backlit keyboard

Customer Rating
2.0 out of 5
2.0
Posted by: remoteuser
from north carolina
on 12/05/2012
Value for Price
2.0 out of 5
2.0
Display
3.0 out of 5
3.0
Performance
3.0 out of 5
3.0
Convenience
3.0 out of 5
3.0
What's great about it: pretty average otherwise
What's not so great: No backlit keyboard
not a bad computer, performance seems pretty good for the price. But I bought before any reviewer comments were posted about the false claim of a backlit keyboard. So....heading to the BB store to take this back. I'll try to see if I can get them to change the description on the web site. I've bought a lot of stuff online and in store from bestbuy and this is the first time I've had to take something back.
This product is... no backlit keyboard
No, I would not recommend this to a friend.
+10points
10out of 10found this review helpful.
Review 4 for Asus - X-Series 15.6" Laptop - 4GB Memory - 500GB Hard Drive - Black

NOT WHAT BEST BUY SELLS IT AS!!!

Customer Rating
2.0 out of 5
2.0
Posted by: auburn2014
on 12/01/2012
Value for Price
4.0 out of 5
4.0
Display
3.0 out of 5
3.0
Performance
1.0 out of 5
1.0
Convenience
2.0 out of 5
2.0
What's great about it: lightweight, stays cool on the bottom
What's not so great: DOESN'T HAVE BACKLIT KEYBORAD, trackpad not very responsive, awkward spacing on the keyboard
***WARNING*** This laptop does NOT have the backlit keyboard Best Buy sells it as having!!! They sell an equivalent model for about $100 less with the only difference being this one has a HDMI port and supposedly the backlit keyboard that doesn't exist. The touch pad isn't very responsive, by that I mean you've moved a quarter of the way across the pad before you see any action on the screen. With the keyboard you have to almost pound the keys to get them to register, just simply pressing them gets you no where. Also some of the features of windows 8 makes it hard to operate such as things opening you don't intend to open just because your finger reached that point on the touch pad as well as the software itself making you go around the world to do even the simplest task. As of right now I will probably be returning this laptop. Although it is a great price for what you get spec wise, it's just not up to par when actually using it.
About me... Student, recent college graduate
No, I would not recommend this to a friend.
+5points
5out of 5found this review helpful.