Best Buy Ratings and Reviews

Best Buy Ratings and Reviews

Customer Reviews for Motorola SURFboard Cable Modem

Motorola SURFboard Cable Modem

Model: SB5101
SKU: 8229044
UPC: 612572171585
Get more out of your time online. Surf the Web and view pages quickly, download video with blazing speed and play online games faster than your opponents with this SURFboard cable modem.
Average Customer Rating:
4.253 out of 5
4.3
 out of 
5
(95 Reviews) 95
Open Ratings Snapshot
Rating Snapshot 95 reviews
5 stars
59
4 stars
20
3 stars
5
2 stars
3
1 star
8
85% of customers would recommend this product to a friend 
(
81 out of 95
)
Customer Reviews for Motorola SURFboard Cable Modem
Review 1 for Motorola SURFboard Cable Modem

Works as it should

Customer Rating
5.0 out of 5
5.0
Posted by: ninersmatt
from Chicago, IL
on 05/26/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Easy to use and set up; no complaints
What's not so great: Nothing
Works as it should, would highly recommend it others.
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Large home
0points
0out of 0found this review helpful.
Review 2 for Motorola SURFboard Cable Modem

easy to install

Customer Rating
4.0 out of 5
4.0
Posted by: s1vrfx305
from miami
on 05/26/2012
Value for Price
4.0 out of 5
4.0
Ease of Use
4.0 out of 5
4.0
Performance
4.0 out of 5
4.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: set-up is as easy as 1-2-3
What's not so great: dealing with my cable company to register it
It's so easy to set-up even an admitted computer idiot like me set it up no problem. It's compatible with alot of cable companies but had to register it a few times for their system to accept it, but once you're in, you're in.
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... computer novice
I would recommend this to a friend!
I use it in...:Apartment
0points
0out of 0found this review helpful.
Review 3 for Motorola SURFboard Cable Modem

A Great Replacement for Comcast modem

Customer Rating
5.0 out of 5
5.0
Posted by: JRubenzer
from Lakewood, WA
on 05/23/2012
What's great about it: Works great...quiet, easy to set up right out of the box
I got this item so that i could stop paying the extra 7.00 modem rental and 2.99 equipment coverage with comcast. It works fantastic, was easy to set up..just hooked up all the connections, made a call to comcast to give them the new modem address and everything is great. I am now saving 10.00 a month off my Comcast bill and this item will pay for itself in just 5 months. Definitely recommend if you are looking to shave some $$ off your cable bill.
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection, Easily expanded
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Large home
0points
0out of 0found this review helpful.
Review 4 for Motorola SURFboard Cable Modem

Great product

Customer Rating
5.0 out of 5
5.0
Posted by: tkinls
from IN
on 04/30/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: easy to set up. easy to use
I purchased 2 of these for set up at different locations. It was easy to set up no problems
This product has... Fast connection, Easy to set up, Reliable connection, Easily expanded
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Small home
+2points
2out of 2found this review helpful.
Review 5 for Motorola SURFboard Cable Modem

What do I know ?

Customer Rating
4.0 out of 5
4.0
Posted by: BigJJames
from Tulare, CA
on 04/28/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
4.0 out of 5
4.0
What's great about it: It serves its purpose well
What's not so great: Comcast took hours to activate...Phone message repeated over and over and over before hooking up
Besides Comcast's problem, I cant tell you if theres a better product out there..I just dont know enough to say...I would buy it again, just so I wouldnt have to rent a modem from from any bundle service or provider for the same performance.
This product has... Fast connection, Reliable connection, serves my purpose
About me... Budget Conscious, Computer technology challenged, Heavy media streamer, easily pleased
I would recommend this to a friend!
I use it in...:Small home
+7points
7out of 7found this review helpful.
Review 6 for Motorola SURFboard Cable Modem

Great reliable value

Customer Rating
5.0 out of 5
5.0
Posted by: Christoofar
from Cary, NC
on 04/27/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Great brand, great reliability
What's not so great: Not much
This is the second SurfBoard I've owned. The first was lost to a lightning strike after three years of use. Very few service interruptions or modem resets required. Extremely reliable. The Motorola brand carries weight and this product is no exception. Think twice before saving $20 bucks or so and going with another lesser known model. If it wasn't for the lightning strike, my original would still be ticking
This product has... Fast connection, Easy to set up, Reliable connection
About me... Heavy media streamer
I would recommend this to a friend!
I use it in...:Apartment
+3points
3out of 3found this review helpful.
Review 7 for Motorola SURFboard Cable Modem

Replacement for another SURFboard

Customer Rating
5.0 out of 5
5.0
Posted by: Gatorgirl72
from GA
on 04/18/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
4.0 out of 5
4.0
Ease of Installation
5.0 out of 5
5.0
After a lightning storm took out my SURFboard modem that was still working wonderfully after 10 years, I decided not to ruin a good thing so I replaced it with another. Setup was a cinch and after a quick call to my cable company I was surfing again right away. Lets hope this modem will last as long and work as well as it'd predecessor!
This product has... Easy to set up, Reliable connection
About me... Technology guru
I would recommend this to a friend!
I use it in...:Large home
+3points
4out of 5found this review helpful.
Review 8 for Motorola SURFboard Cable Modem

works great with comcast

Customer Rating
5.0 out of 5
5.0
Posted by: Anonymous
from Washington DC
on 04/12/2012
Value for Price
4.0 out of 5
4.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
I only had this product for little over a month now, no issues so far. As much as I could tell it works great.
This product has... Easy to set up, Reliable connection
About me... Heavy media streamer
I would recommend this to a friend!
I use it in...:Apartment
+2points
2out of 2found this review helpful.
Review 9 for Motorola SURFboard Cable Modem

nothing special

Customer Rating
3.0 out of 5
3.0
Posted by: Jerm9999
from Tallahassee
on 04/11/2012
Value for Price
3.0 out of 5
3.0
Ease of Use
3.0 out of 5
3.0
Performance
3.0 out of 5
3.0
Ease of Installation
3.0 out of 5
3.0
What's great about it: Nothing
There is nothing special about this modem. It is a replacement for a modem of the exact same model. There was no need to buy something fancier since most ISPs can't support higher speeds.
This product has... Easy to set up, Reliable connection
About me... Budget Conscious
No, I would not recommend this to a friend.
-1point
1out of 3found this review helpful.
Review 10 for Motorola SURFboard Cable Modem

Nothing but problems

Customer Rating
1.0 out of 5
1.0
Posted by: eighthtryandcounting
from Carver, MA
on 03/24/2012
Value for Price
3.0 out of 5
3.0
Ease of Use
3.0 out of 5
3.0
Performance
3.0 out of 5
3.0
Ease of Installation
3.0 out of 5
3.0
What's great about it: price
What's not so great: ability to last
The first modem lasted approx. 2 days. returned it for the same model and it lasted approx. 2 1/2 weeks. returned it and upgraded to the next model. 16 days and counting with my fingers crossed.
This product has... poor reliability
About me... avg. user
No, I would not recommend this to a friend.
I use it in...:Small home
+3points
5out of 7found this review helpful.
Review 11 for Motorola SURFboard Cable Modem

Works great

Customer Rating
5.0 out of 5
5.0
Posted by: tabnit
from Spokane, WA
on 03/22/2012
Works great. used it so I didn't have to rent from comcast.
This product has... Reliable connection
I would recommend this to a friend!
I use it in...:Small home
+5points
6out of 7found this review helpful.
Review 12 for Motorola SURFboard Cable Modem

Easy Set-up.

Customer Rating
5.0 out of 5
5.0
Posted by: savemoney9
from Southaven, MS
on 03/15/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Ease of use and installation.
What's not so great: Its not free.
Excellent Unit. Got it on sale for $59.99.
Ive had it for over a month now... no issues so far. Previous reviews are spot on. Set-up was very easy.
Once it was plugged in, called Comcast and gave them the pertinent information (from the unit), and we were good to go!! I cant believe I waited so long to do this... Buy it now... and stop paying Comcast that lil extra!!
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Large home
+7points
7out of 7found this review helpful.
Review 13 for Motorola SURFboard Cable Modem

an ok deal for price

Customer Rating
4.0 out of 5
4.0
Posted by: Candy6310
from Chicago
on 03/14/2012
Value for Price
3.0 out of 5
3.0
Ease of Use
2.0 out of 5
2.0
Performance
3.0 out of 5
3.0
Ease of Installation
3.0 out of 5
3.0
What's great about it: appearance
What's not so great: keeping an ip address
the appearance was sleek, but to install and keep connected was troublesome for me.
This product has... Unreliable connection
About me... Budget Conscious, Heavy media streamer
I would recommend this to a friend!
I use it in...:Apartment
-1point
1out of 3found this review helpful.
Review 14 for Motorola SURFboard Cable Modem

Router

Customer Rating
5.0 out of 5
5.0
Posted by: router123
from york, pa
on 03/08/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Reliable and easy to connect
The router provides great wireless connection to the cable internet we just had installed without renting the product from the cable company. It's been reliable so far, even outside.
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Small home
-4points
2out of 8found this review helpful.
Review 15 for Motorola SURFboard Cable Modem

Why pay Comcast

Customer Rating
5.0 out of 5
5.0
Posted by: Truscrap
from Beantown
on 03/01/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Price and ease of set up
What's not so great: Have to call Comcast to have it activated, but that's the case of all privately owned modems.
I just got hip to the fact that I was paying Comcast $7 a month or $84 per year for a 5-6 year old modem. Since I've had internet service for the past four years, that means I've paid $336 for something I could probably get for free at the local Goodwill. Any way since I've purchased this low cost modem it has worked beautifully, and was very easy to set up. I highly recommend the Motorola Surfboard!!!
This product has... Fast connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Apartment
+8points
8out of 8found this review helpful.
Review 16 for Motorola SURFboard Cable Modem

Love this modem, better than renting one

Customer Rating
5.0 out of 5
5.0
Posted by: DKup
from Florence AL
on 03/01/2012
What's great about it: Easy to set up, good price
I would strongly recommend this product. Have had no problems at all.
This product has... Fast connection, Secure connection, Easy to set up, Reliable connection
About me... Budget Conscious
I would recommend this to a friend!
I use it in...:Small home
0points
1out of 2found this review helpful.
Review 17 for Motorola SURFboard Cable Modem

Why didn't I buy this earlier?

Customer Rating
5.0 out of 5
5.0
Posted by: coder
from Lacey, WA
on 03/01/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
I've been paying Comcast for a modem rental for years. I just picked this up on sale for about $45 about a month ago. Wow. No problems whatsoever. I love it.
This product has... Fast connection, Easy to set up, Reliable connection
About me... Heavy media streamer, Technology guru, Business Professional
I would recommend this to a friend!
I use it in...:Large home
+4points
4out of 4found this review helpful.
Review 18 for Motorola SURFboard Cable Modem

Happy purchaser

Customer Rating
4.0 out of 5
4.0
Posted by: NormTheVirtualPilot
from Charleston, SC
on 02/08/2012
Value for Price
4.0 out of 5
4.0
Ease of Use
5.0 out of 5
5.0
Performance
4.0 out of 5
4.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Fast and easy
What's not so great: Not a thing so far
The device was very easy to setup and use. Just plugged it in and got on the line with my provider and gave them the serial number and MAC address. It appears that I'm getting 2-3 Mbps faster performance than with my provider's modem. The cost of it means I'll have paid for it in 7 months.
This product has... Fast connection, Easy to set up, Reliable connection
About me... semi-heavy internet user, Gamer
I would recommend this to a friend!
I use it in...:Small home
+5points
5out of 5found this review helpful.
Review 19 for Motorola SURFboard Cable Modem

Good modem for the money.

Customer Rating
5.0 out of 5
5.0
Posted by: g1117
from PA
on 02/01/2012
Value for Price
5.0 out of 5
5.0
Ease of Use
5.0 out of 5
5.0
Performance
5.0 out of 5
5.0
Ease of Installation
5.0 out of 5
5.0
What's great about it: Price and Reliability
What's not so great: Nothing I can think of.
Seems to be working quite well at this time. I bought it to replace the rental modem from Comcast.
This product has... Fast connection, Easy to set up, Reliable connection
About me... Budget Conscious, Business Professional
I would recommend this to a friend!
I use it in...:Small home
+10points
10out of 10found this review helpful.
Review 20 for Motorola SURFboard Cable Modem

Great product for a beginner.

Customer Rating
4.0 out of 5
4.0
Posted by: TjS1
from Riversid, CA
on 01/26/2012
Value for Price
4.0 out of 5
4.0
Ease of Use
4.0 out of 5
4.0
Performance
3.0 out of 5
3.0
Ease of Installation
3.0 out of 5
3.0
What's not so great: Instructions are not that clear for new users.
Instructions are not that clear for new users. Needed to contact the technical support personnel.
This product has... Secure connection, Reliable connection
About me... Budget Conscious, Computer technology challenged
I would recommend this to a friend!
I use it in...:Large home
+1point
4out of 7found this review helpful.
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