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Customer Reviews for Geek Squad® In-Home Computer Diagnostic Service
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Geek Squad® In-Home Computer Diagnostic Service
Model: DIAGNOSTIC
SKU: 8545979
UPC: 400085459791
A Geek Squad Agent will determine why your computer is acting up and root out the problem through a series of system checks and diagnostics. Once the riddle is solved, the Agent will advise you on the best course of action to get your computer back in shape. A Geek Squad Agent will: Troubleshoot one computer using approved tools Test all software and hardware installed on the device for proper functionality Provide you with an estimated cost for repair(s) or upgrade(s) needed to provide a complete solution Note: Repair service is not included. Online Service Order Details When you order this diagnostic service online, you will receive a shipping confirmation email when we validate your purchase. We'll call you within 72 hours of this confirmation to schedule your appointment. For your convenience, we'll also provide you with contact information on a confirmation card mailed to your home. Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details. To cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Questions? Call us toll free at 1 800 GEEK SQUAD (1-800-433-5778). See more Geek Squad services available for order online.
Average Customer Rating:
1.7
out of 5
(6 Reviews) 6
Rating Snapshot 6 reviews
5 stars
1
4 stars
0
3 stars
0
2 stars
0
1 star
5
17% of customers would recommend this product to a friend
(
1 out of
6)
Customer Reviews for Geek Squad® In-Home Computer Diagnostic Service
Review 1 for Geek Squad® In-Home Computer Diagnostic Service
Buyer beware
Customer Rating
1.0
Posted by: Poorboy
from Chicago
on 05/21/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's not so great: misleading
I paid a ridiculous amount for what I was led to believe was a comprehensive, repair or replace that would function as an extended warantee for a computer package (cpu, monitor, printer). And now that printer is broken it turns out the printer is not covered. Be very careful when you purchase a contract with Geek Squad.
No, I would not recommend this to a friend.
+18points
21out of 24found this review helpful.
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Review 2 for Geek Squad® In-Home Computer Diagnostic Service
HORRIBLE
Customer Rating
1.0
Posted by: Bigcurt117
from Detroit, MI
on 04/15/2010
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: Nothing
I have taken my computer to the Geek Squad 7 times and my computer is still broken. I could have sworn i paid for the product replacement plan when I bought my computer. Every time I send it to them it comes back with even more problems. And when I took it in the guy had an attitude like its my fault they suck. These guys need to get it together, fast.
No, I would not recommend this to a friend.
+137points
151out of 165found this review helpful.
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Review 3 for Geek Squad® In-Home Computer Diagnostic Service
Terrible customer service
Customer Rating
1.0
Posted by: KT1525
from Charlotte, NC
on 02/09/2010
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
2.0
Thoroughness
1.0
What's not so great: dishonest, disrespectful, incompetent
I brought my computer to Geek Squad after it kept freezing up at start-up when I had it for only 4 days. First of all, they wouldn't replace the computer (first no-no) and then told me that they would repair the computer free-of-cost. Sounds great, BUT, that was a lie. I went to pick my computer up 3 days later, only to see that I had been charged $130 for a diagnostic. When a computer breaks down within 4 days of buying it, BEST BUY SHOULD REPAIR IT FREE-OF-COST, bottom-line. Especially when that was our signed agreement at check-out. When I disputed this cost, they told me that the salesperson that claimed I had approved the diagnostic was not available and that I would have to come back another day to dispute the charge & get my computer. Does this sound like customer service to you?!?! I found the Geek Squad people very unhelpful, dishonest, and dispectful. They will not get my business again.
No, I would not recommend this to a friend.
+165points
184out of 203found this review helpful.
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Review 4 for Geek Squad® In-Home Computer Diagnostic Service
Love the service!
Customer Rating
5.0
Posted by: Motomatt86
from Richland, WA
on 09/18/2009
What's great about it: NO hassel for me
I dont knwo what happened to the last people but i love the Geek Squad. They take care of all my issues. People need to keep in mind computers may work for the Geeks but not at home, every time this has been the case i was very promptly check in. I have heard people complain on having to wait 3 or 4 weeks for a repair but when i compare that to my friend who had to wait 3 months i dont mind 3 weeks. I think people have given them a bad name, when in fact they are ( at least at my store) some of the sweetes people i have ever meet.
I would recommend this to a friend!
-120points
42out of 204found this review helpful.
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Review 5 for Geek Squad® In-Home Computer Diagnostic Service
rude and unhelpful
Customer Rating
1.0
Posted by: Anonymous
from warwick RI
on 08/25/2009
I needed repairs to a computor and brought it to the "geeks". Took it home a few days later and suffered the same trouble. I returned and explained that the problem was still there. I was warned that if I did anything to cause the problem my 30 day warranty would be voided. Immediatly I was informed that was the case. I explained that the computor hadnt been turned on for more than a minute, and the symtoms were exactly the same. The tech stopped talking to me and called over a manager. Same thing. I asked for the store manager and was actualy laughed at.
Still no satisfaction. Bottom line is Im out 199.99 buyer beware.
Best Buy? methinks not.
Still no satisfaction. Bottom line is Im out 199.99 buyer beware.
Best Buy? methinks not.
No, I would not recommend this to a friend.
+150points
169out of 188found this review helpful.
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Review 6 for Geek Squad® In-Home Computer Diagnostic Service
What happened to the first review
Customer Rating
1.0
What's great about it: I dont know
What's not so great: Waiting for return visit
They came to fix my laptop but after they left I had a new problem
I never had before the geek worked on my HP software. I called
They set up a return visit then canceled it ,This happened twice
I am waiting for a third time, I will just have to wait WHY
I never had before the geek worked on my HP software. I called
They set up a return visit then canceled it ,This happened twice
I am waiting for a third time, I will just have to wait WHY
No, I would not recommend this to a friend.
+89points
100out of 111found this review helpful.
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