Customer Reviews for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Model: RSG257AARS
SKU: 8763144
UPC: 036725595934
Keep your groceries fresh with this side-by-side refrigerator that features Twin Cooling Plus technology to maintain optimal humidity levels and a Power Cool option that quickly adjusts the internal temperature to a cooler level after repeated door openings. Product specs and dimensions (PDF)
Average Customer Rating:
4.3
out of 5
(52 Reviews) 52
Rating Snapshot 52 reviews
5 stars
34
4 stars
9
3 stars
2
2 stars
2
1 star
5
85% of customers would recommend this product to a friend
(
44 out of
52)
Customer Reviews for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Review 1 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
More than what we expected!
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Lighting is crazy good, looks much more expensive, counter depth, fresh ice, 3 fesh drawers
What's not so great: Can't think of any
After reading feedback on every cabinet depth refrigerator, I had determined that all had complaints. THIS refrigerator had many less - and I knew I wanted the look and the cabinet depth. We are thrilled with our purchase. Best Buy delivery guys were fabulous. BUY this one! ICE MAKER - it drops ice every hour and 20 minutes-ish. Because we use a full bin of ice a day, it is so nice to have FRESH ice with every glass. Of course you can hear the ice drop - what fridge can you not? The first few days we could hear the water fill - assumed it was air in the line, once we aligned the doors (easy turn of the bolt/nut with the allen wrench provided) we no longer hear the water fill the ice maker. 3 Drawers - they hold as much s my old GE. I have no trouble with the openings. Easy to clean outside. Lighting is fabulous! No more digging in the far back of shelf - easy to reach everything. BUY!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Budget Conscious, Appliance snob, Always get the deal, Love to cook, All about design
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 2 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Happy So Far
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Appearance, quiet operation
What's not so great: Drawers don't pull out all the way
This is a nice quality appliance. It is very nice and clean looking on the outside. The shelves and drawers are finished off nicely and do not look cheap. The only problem there is that the drawers only pull out half way. I can't see why it was engineered this way. There is one shelf in the refrigerator that will fold in half to enable tall items to fit. There is plenty of room in the door for large cartons or jugs. The ice dispenser dispenses either ice cubes or crushed ice. I really like having the filtered water. The dispenser is pretty loud and sometimes is messy but no big deal. It is amazing how quietly this refrigerator runs. You cannot hear it even if you try. The racks for cans and bottles are a nice neat addition and can be removed if desired. We do not feel that the ice-maker is slow, as some have said. It seemed that way at first, but no problem now. There are only two of us so we don't use that much ice. We like the counter-depth size since it sticks out in the room less than our old one. and it JUST fits into the space. The delivery men were very friendly and helpful and customer-oriented. They explained everything about how it works before they left. The lighting inside is plenty bright, and comes up gradually when the door opens. There is also a chime that sounds if the door has been open too long, and a way to lock the ice and water dispenser if you have little ones running around. We are very satisfied with this refrigerator.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Appliance snob, All about design
I would recommend this to a friend!
+5points
5out of 5found this review helpful.
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Review 3 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Exceeded expectations
Customer Rating
5.0
Value for Price
4.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: High quality
What's not so great: I really can't think of any negatives
We're very pleased with this refrigerator.
- Quiet
- High quality materials and design
- Excellent lighting
- Temperature controls are accurate
- Quiet
- High quality materials and design
- Excellent lighting
- Temperature controls are accurate
I very highly recommend this refrigerator if you are looking for a counter-depth unit.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage
About me... Teenage kids, Budget Conscious, All about design
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 4 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Samsung did it right
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: loaded with features that actually work and work well
What's not so great: not a single thing ;-)
3 years old
not one problem
every feature works like a charm
even the ice maker works great - which is really saying something
since ice makers are the bigest problem in refrigerator world
I've had good luck with GE in the past - but this Samsung is a peach
not one problem
every feature works like a charm
even the ice maker works great - which is really saying something
since ice makers are the bigest problem in refrigerator world
I've had good luck with GE in the past - but this Samsung is a peach
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Love to cook, Practical shopper
I would recommend this to a friend!
+8points
8out of 8found this review helpful.
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Review 5 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Terrific refrigerator
Customer Rating
5.0
Posted by: Dmats
from Philadelphia, PA
on 01/07/2012
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
Love this refrigerator! Great product and performance. Very satisfied and happy with it.
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 6 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Height Specification Wrong!
Customer Rating
4.0
Posted by: 14513
from Rochester, NY
on 12/16/2011
What's great about it: Looks good and is functional.
What's not so great: Height specification was off by almost an inch!
It would have been great if the refrigerator was the height it was supposed to be, 69 3/16 inches tall. I had an opening of 69 7/8 inches and it still did not fit. It is really a hinge and door height problem. We specifically bought this refrigerator because it is "counter depth". Now, it sticks out 3 1/2 inches and looks like a standard size. Samsung said that the wheel height was not adjustable. They were not apologetic or interested in my satisfaction or problem. It seems like a good appliance with the few constructive comments from others being taken into account. The lesson is that you cannot always believe the specification information from Samsung. What a shame. I suspect that it boils down to quality control and concern for customer satisfaction. Unfortunately, we were unable to see the model in the store. If you want this unit to fit, your opening had better be at least 70 1/2 inches high.
I would recommend this to a friend!
+24points
24out of 24found this review helpful.
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Review 7 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Exceeded expectations
Customer Rating
5.0
Posted by: starosaguy
from santa rosa, ca
on 11/29/2011
After reading the reviews I've come to the conclusion that some of the problems encountered could be the result of poor delivery service. My delivery guys were quiet, efficient and seemed to know exactly how to connect the water, attach the handles, strip the plastic coating off and instruct me on start-up procedure. I purchased this item at the fantastic sale price of $1550 (for a counter-depth!!). I knew about the strong reputation of Samsung ahead of time so had no reservations about buying on the spur of the moment. I had a recent kitchen remodel and had the standard space in my cabinetry for the fridge, but I've got to admit the fit was very tight--just barely squeezed it in--but it really looks built-in. I had no problems with the handles, I don't even hear the mechanics--I have a kitchen computer desk right next to it and it's whisper quiet. Things I love: the adjustable shelves; the open freezer area because icemaker is in the door; the drawers on rollers, not just plastic sliders; the wire wine rack--I used to lay the bottles on their sides on the bottom shelf and they rolled around; the wire slanted can rack in the door; the sexy lighting, and the fact that it's all stainless steel clad--no black ice/water square on the door or black handles. Overall, I feel I got a real bargain as it has the heavy, classy feel of the very high-end fridges like Electrolux. Things Samsung should address, however--and where I have to agree with many of the previous reviews--are: 1) the vegetable drawers definitely do not open far enough to get things out easily; 2) the 2-3 second wait for ice to start coming out after pressing the tab--and when they do they tend to come out in clumps of 2 or 3--and the lack of an easy-open lid inside to fish out single cubes; 3) the ice bin is unnecessarily difficult to remove and replace. It would also be nice if after selecting ice, the unit would default back to water after a minute or so. Also, Samsung, why are the three drawers labeled "Fresh"," Vegetable", and "Vegetable"--what, no "meat" drawer? Of course I put meat in the lowest "Vegetable" drawer anyway. I admit I was worried about opting for a counter-depth unit and sacrificing capacity, but this is a very well thought-out 24.5 cf with more usable room than many larger units.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage, Multiple temperature zones, clever use of space
About me... Looking for energy savings, Budget Conscious, Appliance snob, Always get the deal, Love to cook, Practical shopper, All about design
I would recommend this to a friend!
+17points
17out of 17found this review helpful.
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Review 8 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Very Happy
Customer Rating
5.0
Posted by: Seannnn
from Delaware
on 11/24/2011
Value for Price
4.0
Quality
5.0
Features
4.0
Performance
5.0
What's great about it: Performance and Styling
What's not so great: none
Throughly enjoy my refrigerator! Had a competitor brand before this one-Kitchen Aide, and kept having problems. As such I wanted to switch to another brand and have not been unhappy
This product has... Design I love, A convenient ice maker location
About me... Looking for energy savings
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 9 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Real Cabinet Depth
Customer Rating
4.0
Posted by: DebbM
from Los Angeles
on 11/23/2011
Value for Price
4.0
Quality
4.0
Features
3.0
Performance
4.0
What's great about it: The sleek flat front
What's not so great: darn drawers
I've gone around and measured many cabinet depth fridges and this one is really the one that actually has the depth that works for, probably, most cabinets. Everything about this fridge is what it should be and my only gripe is that the drawers only come out half way making it impossible to use. I guess there's a safety thing that if you lift it up a bit, you can pull out some more before you hit another stopper at the very end, but in almost every instance, I end up yanking out the whole drawer because it gets stuck right there but not so much by the very end. That mid-way stopper mechanism is either in the wrong place or there's another purpose for it and it's beyond my understanding. ;-)
This product has... Design I love, A convenient ice maker location, A quiet design, Multiple temperature zones, true cabinet depth
About me... Budget Conscious, Casual Cook, Practical shopper
I would recommend this to a friend!
+5points
5out of 5found this review helpful.
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Review 10 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
very nice layout and design. Great fridge
Customer Rating
4.0
Posted by: zippyken
from Portland, OR
on 11/03/2011
Value for Price
4.0
Quality
4.0
Features
5.0
Performance
4.0
What's great about it: design and layout
What's not so great: a bit noisy
We had to buy counter depth, so there was an immediate reduction in available models.
This one was one of the nicest designs, offering ice maker completely in the door so you get full height freezer. digital temp controls with temperatures, not just 1,2,3,4,5.
my only issue is it is slightly louder ( when compressor running ) than my prior model.
we have only had it a month, so i can't speak to durability.
This one was one of the nicest designs, offering ice maker completely in the door so you get full height freezer. digital temp controls with temperatures, not just 1,2,3,4,5.
my only issue is it is slightly louder ( when compressor running ) than my prior model.
we have only had it a month, so i can't speak to durability.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, No hard to reach spots, Lots of door storage, Multiple temperature zones
About me... Teenage kids, Looking for energy savings, Budget Conscious, Always get the deal, Casual Cook, Practical shopper
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 11 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Good enough
Customer Rating
5.0
Posted by: PWCA
from San Diego, CA
on 11/02/2011
Value for Price
4.0
Quality
4.0
Features
3.0
Performance
4.0
The refrigerator is a bit small but had no choice for a counter depth design. By the way, this refrige is not as deep as the other touted counter depth refridges and installs more flush with counter depth for a better look. I will probably have get another refrige in the garage. Good refrigerator without problems so far. There is no issues with handles falling off as some have complained. They probably didn't tighten the screws. The lower bins do not open enough to allow for easily putting in or taking things out. I don't know why they designed it that way, other than to make it stronger. My previous refrige had the side plastic rails break off the bins when we put too in many heavy items and opened it all the way. No other complaints.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 12 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Better than expected
Customer Rating
5.0
Posted by: Beachhead
from Florida
on 11/02/2011
Value for Price
5.0
Quality
4.0
Features
5.0
Performance
4.0
I'm really pleased with this fridge/freezer. The LED lighting is very bright, the finish is excellant, and I've not yet had any ice-maker troubles, as others have. Quiet, great temperature control, good layout inside.
This product has... A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage
About me... Looking for energy savings, Budget Conscious, Appliance snob, Always get the deal, Love to cook
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 13 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Very loud, too noisy, poor quality!
Customer Rating
1.0
Posted by: sandiegojenny
from San Diego, CA
on 10/07/2011
What's not so great: noisy, poor quality
14 months ago, I pay a lot of extra money to buy a quiet location house and this expensive refrigerator. Now, this expensive started to make very noisy sound. My house isn't quiet with this refrigerator now. I can hear the sound from the 2nd floor. it started right after my 1 year warranty expired. I am very disappointed. I will let all of my friends know about this poor quality, but very expensive refrigerator.
This product has... very noisy
About me... Looking for energy savings, Budget Conscious
No, I would not recommend this to a friend.
-3points
3out of 9found this review helpful.
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Review 14 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
First impression.
Customer Rating
4.0
Posted by: jfsks
from kcks
on 10/03/2011
Value for Price
4.0
Quality
4.0
Features
4.0
Performance
4.0
What's great about it: Good looking.
What's not so great: It's not really stainless steel. Brushed aluminum?
BB delivery was on time and good. Careful with my house and fridge.
This is a big unit, about 4 inches taller than m old sbs, it's counter depth but still looks big.
I hooked the water up myself, nothing easier.
The doors were pretty even so I didn't ask for any adjustment by the delivery guy. BUT then I decided to get them perfectly even. Very easy, instructions in manual were very clear. Now absolutely even and level.
I left the unit closed for the first 6 hours, didn't load in any food. It got to temperature in about 4 hours. I hooked up water and ran out 3 liters as recommended.
Water/ice dispenser pretty similar in function as my previous sbs.
The Icemaker is not noisy BUT IT IS SLOW! 36 hours after hooking up the water the smallish ice bucket is not yet full. I had read it was slow and it's not an issue for me but if it is for you be forewarned. My old sbs would fill a large bin over night. I think it made about 3 or 4 times as many cubes at a time as this one.
Hopeful that this will be a good unit. Pleased so far.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage
About me... Casual Cook, Practical shopper, All about design
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 15 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Good Fridge for Small Family
Customer Rating
4.0
Posted by: onecrazeegyrl
from Atlanta, GA
on 09/28/2011
Value for Price
4.0
Quality
5.0
Features
3.0
Performance
4.0
What's great about it: Price
What's not so great: Space
Actually for me this fridge is almost perfect. It is a BEAUTIFUL fridge, the inside is bright and lovely. The drawers are very small but there is only 2 people in my household so it works for us. It works very well, no issues so far.
Pros:
Price (bought is while is was on sale for $1600)
Looks
Features
Ice maker
Cleans easily
Price (bought is while is was on sale for $1600)
Looks
Features
Ice maker
Cleans easily
Cons
Space (if you have alarge family look elsewhere)
Drawers are small and do not open fully
Space (if you have alarge family look elsewhere)
Drawers are small and do not open fully
This product has... Design I love, A convenient ice maker location, An easy to change water filter
About me... Looking for energy savings, Budget Conscious, Always get the deal, Casual Cook, All about design, small family
I would recommend this to a friend!
Other Best Buy Products I Recommend
Samsung 1.8 Cu. Ft. Over-the-Range Microwave - Stainless-Steel
(72)+1point
1out of 1found this review helpful.
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Review 16 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
fantastic product
Customer Rating
5.0
Posted by: SlapHappyCamper
from Pittsburgh, Pa.
on 08/30/2011
What's great about it: Great price and ergonomically perfect.
What's not so great: Haven't found any problem with it!
I purchased this refrigerator after a lot of research, since I had not purchased a new one in quite a while. Everything that I read and heard about this model are true! It's fantastic, great looking and operates flawlessly. I would highly recommend this to anyone looking for a quality refrigerator!
This product has... A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Always get the deal, Practical shopper
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 17 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Extremely satisfied with this product
Customer Rating
5.0
Posted by: way2ski
from Bedford, NH
on 06/25/2011
Value for Price
5.0
Quality
5.0
Features
4.0
Performance
5.0
What's great about it: counter depth, looks great and quiet
What's not so great: large family may need a bigger unit
I've had this counter depth unit for about a month. I love it! It fits snugly into the counter and frees up space. It's very quiet. You can't hear it running. The controls work well, the lighting is great, and the shelves and drawers are easy to use and high quality. I got this on sale for $1725 at Best Buy, so be patient until the price gets into that range.
I looked into french door models and didn't like them as much. If you have something in one hand, you can open the side-by-side door and place the item in the frig, but if you have french doors, you may have to open both doors while holding the item- a bit cumbersome. In my opinion, a single door with freezer on the bottom is the best design, but I couldn't find one in counter depth unless you go way up in price ( >$3000)
The only nit I have is the drawers don't open wide enough to put a head of lettuce in the drawer without opening the door all the way and lifting the drawer beyond the easy slide range.
Beware of the delivery team! I was very unhappy with the delivery and set up. When I met them at the curb they were ripping off the "Customer Delivery Checklist". They threw it into the truck and made some comment about not needing it and knowing what to do. They couldn't get the water connection right. It leaked several times. It took them awhile to get it right. They didn't check the level of the frig, nor did they make any leveling adjustments. They didn't set the "feet" on the front of the frig to take it off the rollers. Every time I opened the frig door, the whole frig rolled out into the room. I figured that out and fixed it, but if I had the checklist in my hot little hands I would've made sure they did all these things before they left.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage
I would recommend this to a friend!
+14points
14out of 14found this review helpful.
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Review 18 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Love this refrigerator
Customer Rating
5.0
Posted by: wordmavin
from New Fairfield, CT
on 06/01/2011
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
4.0
What's great about it: Everything
What's not so great: freezer depth narrow
I bought this in July, 2010. Everything about this refrigerator is top notch...Interior lights, movable shelves, super quiet, great-looking and easy to clean.
I particularly like the ice-maker which outperforms many I have seen on similar upscale refrigerators...it's fast, quiet and makes a heck of a lot of ice...and best of all, never gets clogged.
My only minor grip is that that shelves are sometimes too narrow for a large platter, or some packages. For example, the way the supermarket packages a "family pack" of chicken cannot be put, as is, into the freezer. It won't fit. That's why I gave only 4 stars on performance. But, to be fair, this is a counter-depth appliance.
Aside from that, this appliance has been flawless.
I would recommend this to a friend!
+6points
8out of 10found this review helpful.
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Review 19 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Looks stylish and beautiful
Customer Rating
5.0
Posted by: Gaylepk
from South Carolina
on 05/27/2011
Value for Price
4.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Sleek look, high tech digital controls and lights, excellent use of space.
What's not so great: nothing, so far!
Bought Samsung frig and dishwasher in April 2011. It is the second refrigerator i have had in 25 years and the 3rd dishwasher! They look beautiful. So far, they also work beautifully. The exact specifications are online and acurate so there is no excuse for anyone to make mistakes about the fit. The frig fit like a glove! The exterior digital panel is high tech. LOVE IT! Icemaker is in the door so it gives freezer interior lots of storage. Beautiful LED lights inside. Glass shelves perfect height and don't waste any space. Easy to clean. Front doors open all the way. Interior drawers open perfectly. Excellent seal on doors. The doors' handles are sleek and sturdy. The sides, top, and back are painted gray and match the stainless steel doors perfectly. Don't know if this frig will also last 25 years like my old GE, but here's hoping!
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
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Review 20 for Samsung 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Incorrect Dimension
Customer Rating
2.0
Posted by: cerick305
from palos hills, IL
on 03/20/2011
Value for Price
3.0
Quality
3.0
Features
3.0
Performance
3.0
What's great about it: Looks nice
What's not so great: Hinge dimension specified is INCORRECT
The refrigeration was delivered today and would NOT fit in the opening. The dimensions given to top of hinge was 69-3/16" that is INCORRECT. The top of hinge is at nearly 70". I refused the delivery and now I'm looking for a new frig! Why would the dimension be incorrect on Best Buy's site and all others...? However, the frig look great and I really wish it would have fit!
I would recommend this to a friend!
+2points
16out of 30found this review helpful.
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