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Customer Reviews for LG 24" Tall Tub Built-in Dishwasher - Black
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LG 24" Tall Tub Built-in Dishwasher - Black
Model: LDF6920BB
SKU: 8837949
UPC: 048231009713
Load up to 16 place settings into this tall tub dishwasher that features the SenseClean wash system and a hard-food disposer for tough cleaning power. The hybrid condensing drying system dries your dishes, so they are ready to be put away straight from the dishwasher.
Average Customer Rating:
2.9
out of 5
(21 Reviews) 21
Rating Snapshot 21 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
2
1 star
9
43% of customers would recommend this product to a friend
(
9 out of
21)
Customer Reviews for LG 24" Tall Tub Built-in Dishwasher - Black
Review 1 for LG 24" Tall Tub Built-in Dishwasher - Black
Horrible Dish Washer
Customer Rating
1.0
Value for Price
1.0
Quality
1.0
Features
4.0
Performance
1.0
The dishwasher looks very nice and it is very quiet when it is running, but it does not clean the dishes. I have called Best Buy and they were completely useless, and I have called LG. LG sent a repairman over the next day, but he had no clue what he was doing. Told me to switch dishwashing detergent. I switched detergent, of course that didnt fix the problem. They sent the same clueless repairman over 3 times. It's amazing how useless this guy was. I spent $700 on this machine and I'm washing dishes by hand. I will never buy another appliance from LG. I wish I would have read the Consumer Reporst review of this dishwasher before I bought it, Consumer Reports rates it one of the worst dishwashers on the market. LG has some nerve charging $700 for this piece of garbage
What's great about it: It looks pretty and is quiet when it runs
What's not so great: It doesn't clean the dishes
This product is... Quiet
About me... Looking for energy savings, Always get the deal
No, I would not recommend this to a friend.
0points
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Review 2 for LG 24" Tall Tub Built-in Dishwasher - Black
Excellent dishwasher
Customer Rating
5.0
Posted by: BrenJoe
from Arizona
on 12/10/2010
This dishwasher is very quiet and cleans great. Very impressed with this product and would recommend to all. The pricing on this unit is also very good.
What's great about it: Very quiet and works great.
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 3 for LG 24" Tall Tub Built-in Dishwasher - Black
Great...but only 2 months so far!!
Customer Rating
5.0
Posted by: ront2008
from Iowa
on 11/21/2010
Value for Price
5.0
Quality
5.0
Features
4.0
Performance
5.0
so quiet you don't know its running.....quality of wash is great so far, but it has only been a couple of months.....will check back in a few more moths.....controls on the door a little so-so....
What's great about it: SILENCE
What's not so great: NONE SO FAR
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 4 for LG 24" Tall Tub Built-in Dishwasher - Black
Don't waste your money!
Customer Rating
1.0
Posted by: mstd79
from Donalsonville, GA
on 11/19/2010
Value for Price
4.0
Quality
1.0
Features
4.0
Performance
1.0
We have had this dishwasher about a year. We had problems with it not cleaning the dishes so LG sent somebody out to do some repairs on it and it is still not cleaning any better. The water barely trickles out. Another complaint is the buttons on the top stick, so aggrevating. My husband has taken it out again and we are currently looking to replace it. What a waste of money. I am very disappointed in LG on this product. We have LG stove and refrigerator and no complaints on those, LG needs to get it together on the dishwashers.
What's great about it: Very nice looking.
What's not so great: Doesn't Clean
No, I would not recommend this to a friend.
+3points
3out of 3found this review helpful.
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Review 5 for LG 24" Tall Tub Built-in Dishwasher - Black
Great choice
Customer Rating
5.0
Posted by: kbor
from michigan
on 07/29/2010
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
This dishwasher and Best Buy are both worthy of your time and money. Very quiet operation plus dishes come out clean and dry. Although not a heated dry model the stainless steel interior sucks up all the moisture, every time. Racks offer easy loading and tons of space. Exterior looks awesome and hidden controls are very easy to use, with all the options you need
What's great about it: Over all operation
What's not so great: nothing
I would recommend this to a friend!
+5points
5out of 5found this review helpful.
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Review 6 for LG 24" Tall Tub Built-in Dishwasher - Black
LG 24" Tall Tub Dishwasher - Not Recommended
Customer Rating
3.0
Posted by: Twitch1
from Dallas TX
on 07/13/2010
Bought the dishwasher in May 2010. Cleaned very well at first and was very quiet. Now the machine is making a grinding noise which is comming from the bottom. I have checked all the arms of the machine to see if there is any kind of blockage, but I can find nothing. I am going to have a tech come out and try to identify the noise. Also, the machine is not cleaning as well as it had the 1st month even though I rinse the dishes prior to placing in the machine. I do not like the silverware basket - the large holes in bottom of basket allow thin items to fall through.
What's great about it: Look sleak
What's not so great: Noise and not cleaing well after 1 month
No, I would not recommend this to a friend.
0points
2out of 4found this review helpful.
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Review 7 for LG 24" Tall Tub Built-in Dishwasher - Black
Very dissapointed
Customer Rating
2.0
Posted by: bandali
from Austin, TX
on 05/13/2010
Value for Price
2.0
Quality
3.0
Features
4.0
Performance
1.0
Bought this as a replacement for the Whirlpool that came with the house, 10 years ago.
This unit looks sleek and is very quiet. But it doesn't do what it's supposed to : clean !!
2 weeks in and we've run out of patience now.
This unit looks sleek and is very quiet. But it doesn't do what it's supposed to : clean !!
2 weeks in and we've run out of patience now.
Baking pots and oily plates remain with marks on them.
Glasses have streaks, some of which may be attributable to the concealed heating element.
But for $629 we expected better.
What's great about it: Design, Quiet, Options
What's not so great: Doesn't clean properly
No, I would not recommend this to a friend.
+1point
1out of 1found this review helpful.
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Review 8 for LG 24" Tall Tub Built-in Dishwasher - Black
Would make a good Anchor
Customer Rating
1.0
Posted by: Traveler210
from Williamston, Mi
on 03/28/2010
Value for Price
1.0
Quality
1.0
Features
1.0
Performance
1.0
Bought in 10/2008--within 30 days had a tech out and he said he water was not hot enough and we need to use powder soap
30 days later had another tech out who said water temp good but should switch to liquid soap
Gradually the cleaning became worse--
December, 2009 it started leaking. LG did extend our warranty but when the tech came out he said we were using too much soap and the suds were causing it to leak. I told him to keep checking because that reason was ridiculous. Then he did acknowledge it was not the soap but was indeed a bad part. He ordered the part and it was almost 60 days before the part came in and it was repaired.
December, 2009 it started leaking. LG did extend our warranty but when the tech came out he said we were using too much soap and the suds were causing it to leak. I told him to keep checking because that reason was ridiculous. Then he did acknowledge it was not the soap but was indeed a bad part. He ordered the part and it was almost 60 days before the part came in and it was repaired.
As of now 3/28/2010 the dishwasher still doesn't clean and we have had 2 more repair people out who said the machine is working properly but agreed the dishes are not coming clean. They all say all dishwashers are not as good as they used to be and we have to live with the problem no matter what brand we buy.
I have escalated this up the ladder at LG and they refuse to acknowledge that even though the dishes do not clean that nothing is wrong with the machine.
I have escalated this up the ladder at LG and they refuse to acknowledge that even though the dishes do not clean that nothing is wrong with the machine.
LG refuses to stand by their product and I will never buy from them again
What's great about it: Quiet
What's not so great: Doesn't clean-poor customer service
No, I would not recommend this to a friend.
+4points
4out of 4found this review helpful.
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Review 9 for LG 24" Tall Tub Built-in Dishwasher - Black
Worst Dishwasher I've Ever Owned
Customer Rating
1.0
Posted by: OldCowboy
from SW Missouri
on 02/18/2010
Value for Price
1.0
Quality
2.0
Features
2.0
Performance
1.0
There are plenty of $199 contractor grade dishwashers that clean as good or better than this dishwasher does. Given the owner's reviews for this dishwasher are usually either 1 or 5, I wonder if the 5's aren't written by LG employees or distributors. LG usually makes excellent appliances and I'm delighted with my LG refrigerator and microwave. However, they don't have it together with this dishwasher. I've used a dozen dishwashers over the past 40 years from a variety of manufacturers -- GE, Maytag, Bosch, KitchenAid, Kenmore and Siemens. The only one that came close to being as poor at cleaning as this LG was a $199 GE.
What's great about it: Looks great. Quiet. Easy to use.
What's not so great: Doesn't clean. Difficult to install.
No, I would not recommend this to a friend.
+3points
3out of 3found this review helpful.
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Review 10 for LG 24" Tall Tub Built-in Dishwasher - Black
Very happy!
Customer Rating
5.0
Posted by: Madeira
from Illinois
on 02/01/2010
Value for Price
5.0
Quality
5.0
Features
4.0
Performance
5.0
We have been using this dishwasher for a few weeks now and still love it. We love the look of it. It is easy to use. It is quiet and our dishes come out spotless every time. We use the soap and rinse aid that the machine came with and the results have been wonderful. We were a little hesitant to purchase it when we were told it had no heating element for drying. The stainless steel interior combined with the residual heat from washing air dries the dishes over a few hours. Since we run our dishwasher over night this is not an issue for us and in the morning the dishes are dry. Occasionally we may have to finish drying a plastic item on the inside, but no more than we did in our previous dishwasher with a heating element. The only thing I wish this dishwasher had is a little more versatility for loading. While the top rack is height adjustable, unfortunately if you want flip down tines or removeable tines you have to purchase the next model up and that one only comes in stainless steel. All of our appliances are black so stainless was not an option for us. So the only thing keeping this from being the perfect dishwasher for us is that the tines are not moveable.
We love this dishwasher.
We love this dishwasher.
What's great about it: Everything
What's not so great: Could be more versatile for loading
I would recommend this to a friend!
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Review 11 for LG 24" Tall Tub Built-in Dishwasher - Black
Best Dishwasher ever
Customer Rating
5.0
Posted by: MaryAnn86
from Fargo, ND
on 01/30/2010
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
I have never had a dishwasher that is so quite. The dishes come out dry and clean. No problem with this model at all.
What's great about it: very quite, dishes dry at the end of the cycle,
I would recommend this to a friend!
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Review 12 for LG 24" Tall Tub Built-in Dishwasher - Black
I love my dishwasher
Customer Rating
5.0
Posted by: ypsiblossoms
from Ypsilanti, MI
on 01/27/2010
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
I love my dishwasher! We've had it for about three months now. It gets my dishes sparkling clean. We were told by our salesman not to use dishwasher gel or granulated detergents, but to use the dishwasher packets (like Cascade) instead. We've done this and had no trouble at all. I love the adjustable upper rack. I can put my tall pots and cutting board in the bottom rack. My clean glasses are sparkling after every wash and it even got off dried on spaghetti! This is an awesome dishwasher!
What's great about it: my glasses are sparkling, it uses less electricity, I can fit a ton of dishes in it
I would recommend this to a friend!
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Review 13 for LG 24" Tall Tub Built-in Dishwasher - Black
Great ... while it worked
Customer Rating
1.0
Posted by: TedTros
from Centreville, VA
on 11/02/2009
Value for Price
3.0
Quality
1.0
Features
4.0
Performance
2.0
Purchased LG dishwasher model 7811BB in January of 2007. Worked great ! Very quiet. Unit failed in Oct 2009. Repair guy just left and said motor failed. Disappointing quality. Of course, the warranty for parts (except control board, rack, liner) is 2 years. So my choice is to spend $400 to have a new motor installed or buy a new dishwasher. If I choose the latter, it won't be an LG.
What's great about it: Quiet, easy to use
What's not so great: Unit failed after 2+ years
No, I would not recommend this to a friend.
+2points
2out of 2found this review helpful.
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Review 14 for LG 24" Tall Tub Built-in Dishwasher - Black
Great Dishwasher
Customer Rating
5.0
Posted by: dafh7
from Colorado
on 08/08/2009
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
Water is going up where I live and I needed a unit that uses less this one is great. I don't know if the company has made changes to this unit,but it cleans very well. I think the main thing to remember is less water means less soap.I also use the sanitary rinse . I had a Maytag before and will never buy their product again.
What's great about it: I love this dishwasher . I was worried because of the reviews but it cleans very well and is quiet.
I would recommend this to a friend!
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Review 15 for LG 24" Tall Tub Built-in Dishwasher - Black
So far so good
Customer Rating
4.0
Posted by: JALEF
from Colorado Springs
on 02/04/2009
Unit installed today. So far so good. A little concerned about the reviews, but purchased the 5 year premium service guarentee. It is very quiet and it will take some getting used to - not sure when it's done! Drying could be a little better, but I may not be loading it correctly. Huge, with lots of room to spare.
What's great about it: Love the black glossy finish and sleek design
I would recommend this to a friend!
0points
0out of 0found this review helpful.
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Review 16 for LG 24" Tall Tub Built-in Dishwasher - Black
Don't buy this dishwasher!
Customer Rating
1.0
Posted by: SandyinPA
from Mt. Morris, PA
on 02/04/2009
I thought that I was getting a quality dishwasher considering that you pay a premium for LG. However after only 2 years of service, the main motor in my unit died and it cost $335 to repair. No more LG products for me...
What's great about it: quiet
What's not so great: Main motor dead after 2 years
No, I would not recommend this to a friend.
+2points
2out of 2found this review helpful.
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Review 17 for LG 24" Tall Tub Built-in Dishwasher - Black
Not so Good.
Customer Rating
1.0
Posted by: Deb77
from Sterling,Virginia
on 01/04/2009
Very nice looking exterior but thats about it. After 1 month lower level didn't clean at all. Had the motor replaced. After second month top level doesn't clean at all. Makes all kinds of loud sounds. Need to run the appliance twice for each load. Glasses come out foggy and dirty feeling. Plates look streaked and dirty. Luckily Best Buy is letting me exchange it for a different model.
What's great about it: Looks Nice
What's not so great: Cleaning/Longevity
No, I would not recommend this to a friend.
+1point
1out of 1found this review helpful.
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Review 18 for LG 24" Tall Tub Built-in Dishwasher - Black
Sucks!
Customer Rating
1.0
Posted by: kingaminer
from sandy, ut
on 12/17/2008
Have had it for less then a month and came home to water all over my kitchen floor.
What's great about it: Looks Good
What's not so great: Already Leaking
No, I would not recommend this to a friend.
+1point
1out of 1found this review helpful.
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Review 19 for LG 24" Tall Tub Built-in Dishwasher - Black
Didn't Work
Customer Rating
2.0
Posted by: RickinKCmo
from Kansas City
on 10/14/2008
I bought this LG six months ago and it didn't seem to work well from the beginning. The water didn't seem to get very hot and the dishes came out cold and wet. But, I thought ti just must be a European energy saving thing.
Six months into it, it started to make a LOUD sqweek and whistle noise. I tried LG's online live help, and once I told the person my problem, was left for about 30 minutes until I finally disconnected. I called the 800 number and no one picked up for another 30 minutes.
So, I just called a repair person who replaced the main pump unit (under warranty thank goodness). Now, the dishwasher gets really hot (the sanitary rinse works now) and dishes come out dry. If I hadn't had the sqweek noise, I would have never known that my new washer didn't work right from the start.
Six months into it, it started to make a LOUD sqweek and whistle noise. I tried LG's online live help, and once I told the person my problem, was left for about 30 minutes until I finally disconnected. I called the 800 number and no one picked up for another 30 minutes.
So, I just called a repair person who replaced the main pump unit (under warranty thank goodness). Now, the dishwasher gets really hot (the sanitary rinse works now) and dishes come out dry. If I hadn't had the sqweek noise, I would have never known that my new washer didn't work right from the start.
What's great about it: Quiet
What's not so great: Faulty pump unit, Horrible customer service
No, I would not recommend this to a friend.
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Review 20 for LG 24" Tall Tub Built-in Dishwasher - Black
Poor Quality, Design, and Perfromance
Customer Rating
1.0
Posted by: chazdez
on 09/21/2008
In a word – TERRIBLE
Although LG seems to be making in-roads in quite a few technological areas these days, this particular appliance would not be one to use as a positive indicator. Don’t be fooled by its sleek exterior design and quietness, which are very appealing, its overall reliability, performance, and interior design are immensely lacking.
I returned two of these units due to failed electronics that controlled the “child lock” feature. Each unit would have required a replacement of the main electronics Motherboard to correct the issue – not good. It was only a matter of time before some other electronic featured failed, so I opted to go with another manufacture in the end.
While having the LG unit in my possession, I noticed that the cleaning capabilities were marginal at best, the “hybrid condensed drying system” is a joke unless you like cold, wet glasses and plates after its drying cycle is finished, and the layout of the racks shows a complete lack of thought from an engineering standpoint in terms of user ability. Absolutely no flexibility in terms of tine positioning – anything but standard plates and glasses become a chore in terms of finding good placement or containment – and as a result its ability to clean items consistently was sub-par.
I picked up a comparably priced Whirlpool and I can tell you that there is no comparison. The Whirlpool is fantastic, has all of the flexibility, and performs beautifully - everything the LG was unable to deliver.
Don’t waste anytime on this LG appliance as it will cause a lot of frustration and almost surely will force you to research and select something else in the end.
BTW – Thank you to Best Buy for an outstanding return policy and willingness to help with the returns and exchanges - no issues there and I’m a happy customer in the end.
Although LG seems to be making in-roads in quite a few technological areas these days, this particular appliance would not be one to use as a positive indicator. Don’t be fooled by its sleek exterior design and quietness, which are very appealing, its overall reliability, performance, and interior design are immensely lacking.
I returned two of these units due to failed electronics that controlled the “child lock” feature. Each unit would have required a replacement of the main electronics Motherboard to correct the issue – not good. It was only a matter of time before some other electronic featured failed, so I opted to go with another manufacture in the end.
While having the LG unit in my possession, I noticed that the cleaning capabilities were marginal at best, the “hybrid condensed drying system” is a joke unless you like cold, wet glasses and plates after its drying cycle is finished, and the layout of the racks shows a complete lack of thought from an engineering standpoint in terms of user ability. Absolutely no flexibility in terms of tine positioning – anything but standard plates and glasses become a chore in terms of finding good placement or containment – and as a result its ability to clean items consistently was sub-par.
I picked up a comparably priced Whirlpool and I can tell you that there is no comparison. The Whirlpool is fantastic, has all of the flexibility, and performs beautifully - everything the LG was unable to deliver.
Don’t waste anytime on this LG appliance as it will cause a lot of frustration and almost surely will force you to research and select something else in the end.
BTW – Thank you to Best Buy for an outstanding return policy and willingness to help with the returns and exchanges - no issues there and I’m a happy customer in the end.
What's great about it: Sleek Exterior Design and quiet
What's not so great: Reliability, Design Layout, and overall cleaning capabilities
No, I would not recommend this to a friend.
+4points
4out of 4found this review helpful.
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