Customer Reviews for Zoombak Universal GPS Locator - Black
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Zoombak Universal GPS Locator - Black
Model: ZMBK346
SKU: 9107281
UPC: 896227001469
This universal GPS locator helps you keep tabs on your teen driver, wandering pet and more. Continuous tracking provides you with automatic location updates for your locator every 5 minutes for up to 1 hour.
Average Customer Rating:
3.2
out of 5
(18 Reviews) 18
Rating Snapshot 18 reviews
5 stars
9
4 stars
1
3 stars
0
2 stars
0
1 star
8
56% of customers would recommend this product to a friend
(
10 out of
18)
Customer Reviews for Zoombak Universal GPS Locator - Black
Review 1 for Zoombak Universal GPS Locator - Black
Rude customer service
Customer Rating
1.0
What's not so great: Difficulty in locating and inaccurate results
Purchased a Zoombak 2 years ago. Contact with the unit was slow and often took several attempts to locate unit. Paid for a second year when contacted by a salesperson Feb 2011. Two months later the unit failed and could not be located at all. This year I received an email saying that if I needed to update my credit card information to avoid a 'disruption in service'. Since my device had malfunction, I did not update information. I then received an email saying that I was going to be turned over to a collection agency and charged an additional $100. I called to cancel service and was greeted by a very passive-aggressive agent.
This product has... Inaccurate, Short battery life
About me... Parent with kids
No, I would not recommend this to a friend.
0points
0out of 0found this review helpful.
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Review 2 for Zoombak Universal GPS Locator - Black
God Awful
Customer Rating
1.0
Posted by: 05Vette
from Miami Fl
on 09/04/2011
What's not so great: FALSE ALARMS
It wakes me at 3;15 am and at work alerting me my corvette has moved and my car is right where I left it.
Customer service does not respond I ... had purchased three devices and three one year years subscriptions.
No, I would not recommend this to a friend.
+2points
4out of 6found this review helpful.
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Review 3 for Zoombak Universal GPS Locator - Black
Great Device
Customer Rating
5.0
Posted by: a078487
from Charlotte NC
on 06/16/2011
What's great about it: Good price, easy to use and compact.
What's not so great: Wish that the continuous tracking was more robust.
Recently purchased device. After charging the device overnight, I was able to activate the device very easily. I place the device in the car and when we drove it to church that morning we were getting alerts on our cell phones. It really does give us the peace of mind when my daughter is driving by herself that we can track her progress to her destination.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 4 for Zoombak Universal GPS Locator - Black
no support - do not purchase
Customer Rating
1.0
What's great about it: small size
What's not so great: no support, unable to activate.
Hoping that by having been acquired by a legitimate company that Zoombak would be better established, I was disappointed. The device I purchased was not able to be activated, customer service would not respond to support email, and I was unable to reach customer support via phone after 3 tries each with ~20minute waits on hold. Looser situation.
No, I would not recommend this to a friend.
+6points
7out of 8found this review helpful.
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Review 5 for Zoombak Universal GPS Locator - Black
It's Useless for its intended purpose
Customer Rating
1.0
Posted by: psily
from San Antonio, TX
on 01/28/2011
What's great about it: its small
What's not so great: Useless for its intended purpose.
With the cost of service, I'm now into this for $180+... I'll have it on my desk and "locate" it and it will say its 5 miles down the highway on the opposite side of the street. Won't move it, "locate" it again and now its in a neighborhood 2 miles North of me. "Locate" it again and now it can't find itself. I've tried different locations, times of day, inside or outside and its been accurate once in twenty times. Useless for its intended purpose.
No, I would not recommend this to a friend.
+7points
9out of 11found this review helpful.
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Review 6 for Zoombak Universal GPS Locator - Black
works well but poor battery life
Customer Rating
4.0
Posted by: redi
from tx
on 01/13/2011
What's great about it: good features, reasonable service
What's not so great: battery life is 2 days, battery not user replacable
Having tried several of these devices to keep track of my stuff, the key for my purposes is battery life. The (non-user replacable) battery lasts about 2 days - ridiculously short. This would be a fantastic device if the battery lasted around 10 days or more. Opt for the hard wire power kit if you can.
The location service works well, the features work well. And with a small glitch with the Costa Rican customer support team, the service is painless.
I have tried the AA battery extender (still lasts only about 4 days). So unless you don't mind recharging the thing constantly, opt for the hard-wired accessory if you can. If you are handy enough to hard wire it into a constantly-on 12V power supply, the Zoombak is hard to beat for the price.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 7 for Zoombak Universal GPS Locator - Black
Don't buy it, it's nothing but headaches
Customer Rating
1.0
What's great about it: When it works, it's pretty cool
What's not so great: It hardly ever works, and customer service is awful
SAVE YOURSELF A MAJOR HEADACHE, AND BUY SOME OTHER PRODUCT. They double-billed me for the annual fee, and after 3 calls to them I've had to resort to having my credit card go after them for the credit. Every time I call them, they tell me that there are "delays" in issuing credits (funny how that works, isn't it? When they CHARGE your card, it goes right through...). Unit is very problematic, works about 30% of the time. Definitely not worth the hassles; it's a great concept, but it just doesn't work, and their Costa-Rican based customer service reps (who speak broken English) don't do anything to help the situation.
No, I would not recommend this to a friend.
+20points
21out of 22found this review helpful.
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Review 8 for Zoombak Universal GPS Locator - Black
Well worth the money
Customer Rating
5.0
What's great about it: The price, easy to use, just what I was looking for
What's not so great: Have to charge the battery every other day
I have a 16 year old daughter who is driving and I can keep track of her. It will even tell me if she goes over the speed limit. She has no clue it is in her vehicle and I have caught her not telling the truth about where she is and she thinks that people are watching and letting me know where she actually is. Eventually I will tell her that it is in her vehicle but I am testing her. I like that I get text messages letting me know when she has left the safety zones too. I am very happy with this item.
I would recommend this to a friend!
+8points
10out of 12found this review helpful.
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Review 9 for Zoombak Universal GPS Locator - Black
Very Unreliable
Customer Rating
1.0
What's great about it: The concept
What's not so great: Does not work when needed
We have zones set up to receive e-mails and texts as to when my son reaches certain locations on his way home from school and we do not receive notifications. When we manually track it states "Unable to locate your zoombak" when I call customer service they have me cycle power and they reset something on there end. Once this is done zoombak works for a short period of time. Once I was unable to locate my son's zoombak and called customer service because I was worried. They where unable to assist because I needed to cycle power to the unit, rendering it useless if any thing had happened because it was attached to my son's back pack. I told them he had it and If I hadf it to cycle power to I would not need it to locate him. All I got was a sorry????
No, I would not recommend this to a friend.
+3points
4out of 5found this review helpful.
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Review 10 for Zoombak Universal GPS Locator - Black
Zoombak locator= totally unreliable
Customer Rating
1.0
Posted by: Richeall
from NJ
on 09/25/2009
What's not so great: constantly not sending signal and not being able to locate the device.
I have 2 of these locators and have them now for 1 week....I have called their costumer service at least 3 times a day, every day to, have them update both my locators because they never send 15 minute updates to keep a track of the car, they constantly can not be tracked because there is no signal getting to the device, and even the alerts don't work half the time to tell you if the car has moved from your house,etc...everytime I call the company they tell me I have to have the device in front of me so they can check it, but isn't the whole point of this device to locate something that's lost? so why would I keep the device with me if it's supposed to be on something I want to locate? BTW they want you to put the device in "clear view of the sky", so basically leave it in front of you car's windshield this way someone who steals your car can easily find it and just chuck it out the window (oh and don't forget you have to have the device with you just incase it decides to stop sending a signal for no reason (so stupid!))... did anyone in this company hear of common sense?
No, I would not recommend this to a friend.
+2points
3out of 4found this review helpful.
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Review 11 for Zoombak Universal GPS Locator - Black
Zoombak can't activate because an employee is out
Customer Rating
1.0
Posted by: sue360
from Milwaukee, WI
on 06/27/2009
What's great about it: Dont know cant get it activated
What's not so great: Company says they cant activate it because an employee is out sick!?!?
I received the Zoombak, followed the directions to activate, when it wouldn't activate I phoned the Zoombak company, they told me that the device I received is new and hasn't been entered into their system yet and the person that does that is out sick. I asked them how could they sell a product that isn't able to be used and the rep said "I don't know, I'm just in customer service"! I asked for a manager and was told he was in a meeting. I'm furious, I bought this because my daughter was taking a trip, she's leaving tomorrow so if the Zoombak employee is still sick I guess I bought this for nothing!!!!
No, I would not recommend this to a friend.
0points
4out of 8found this review helpful.
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Review 12 for Zoombak Universal GPS Locator - Black
Easy to use and GREAT customer service
Customer Rating
5.0
Posted by: balletgirl
from Wa
on 04/15/2009
Value for Price
5.0
Durability
4.0
Ease of Use
5.0
Features
5.0
What's great about it: Good price, easy to set up and use, and great customer service that is both patient and helpful.
What's not so great: Battery life
This product is very easy to set up and use. The website is straightforward and simple. Customer service support spent over an hour on the phone with me. They were extremely thorough and helpful. They answered ALL of my questions and were patient and cordial. Best customer service I have ever received. The device is small and compact and doesn't make noise. The only concern is having to recharge the battery every week if used 24/7. The option of having it hardwired is available so as not to recharge it yourself. I am very pleased with the product and would recommend it for the price.
I would recommend this to a friend!
-6points
2out of 10found this review helpful.
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Review 13 for Zoombak Universal GPS Locator - Black
Zoomback is the best locator I have ever used.
Customer Rating
5.0
Posted by: kruzinjr
from Lee's Summit, MO
on 03/09/2009
Value for Price
5.0
Durability
5.0
Ease of Use
5.0
Features
5.0
What's great about it: Great reception, easy to use, small and compact.
I was very impressed with the size and reliability of the zoomback. I have tried several other GPS devices and found none that were as powerful and reliable as zoomback for tracking and locating my travels.
My daughter and I took a 3200 mile motorcycle road trip to Yellowstone National Park in Wyoming this past summer. My wife could not go because of her work schedule, but she wanted to be a part of our trip anyway. We purchased the Zoomback GPS unit so she could follow us and watch our progress throughout the trip. The Zoomback GPS unit never missed a beat during the entire trip, all through the mountains and remote areas of the park. We were even able to get directions from my wife when we decided to change our route during the trip. My wife could track where we were and relay up to date information from the Internet to us using our cell phone about which route to take. That alone was a life saver due to some of the road conditions coming out of the park. The size of the Zoomback unit was also helpful since on a motorcycle you are always looking for more room. It is small enough to put in your pocket and take with you on a hike through the woods. The battery life was also a plus. The Zoomback lasted longer than any other unit I have tried, so I did not have to take extra batteries and change them every few hours like other units. All and all I am EXTREMELY pleased with the Zoomback GPS unit we purchased and would recommend them to anyone who is traveling or going to remote areas. Thanks again for your product.
I would recommend this to a friend!
-3points
2out of 7found this review helpful.
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Review 14 for Zoombak Universal GPS Locator - Black
Great for price
Customer Rating
5.0
Posted by: MuddyPaws
from Florida
on 03/03/2009
Value for Price
5.0
Durability
5.0
Ease of Use
5.0
Features
4.0
What's great about it: Set up is a breeze...
Knowing that you can get real time updates is a bonus...microchips are useful once the pet is found and a reader is available...it's light weight and so far water proof!
I would recommend this to a friend!
0points
1out of 2found this review helpful.
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Review 15 for Zoombak Universal GPS Locator - Black
Lost Dog?
Customer Rating
5.0
Posted by: Bfranks
from Red Oak, IA
on 03/03/2009
Value for Price
5.0
Durability
5.0
Ease of Use
5.0
Features
4.0
What's great about it: Easy to set up and use
What's not so great: Battery life
We have 2 dogs, one likes to find ways to get out of the yard. (nick name Houdini) After getting the Zoombak for him we set the smallest radius around our address for the alarm. We also set it up to text a cell phone if Zeus got out of the area.
Well it worked he doesn’t get far now. It has also helped us track him when he got out and we had the phone off. We just logged on to the Zoombak site and instantly knew where he went. No hours of running around trying to find him. One of us sits at the computer and talks to the other on a cell phone and we tracked him down. So the peace of mind being able to find our puppy is priceless. (we do fix the areas that he gets out in, he just finds new ones)
Well it worked he doesn’t get far now. It has also helped us track him when he got out and we had the phone off. We just logged on to the Zoombak site and instantly knew where he went. No hours of running around trying to find him. One of us sits at the computer and talks to the other on a cell phone and we tracked him down. So the peace of mind being able to find our puppy is priceless. (we do fix the areas that he gets out in, he just finds new ones)
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 16 for Zoombak Universal GPS Locator - Black
Worth every penny
Customer Rating
5.0
Posted by: MyThreeSons
from New Jersey
on 02/28/2009
Value for Price
5.0
Durability
5.0
Ease of Use
5.0
Features
5.0
What's great about it: Set it and forget it
I have two Zoombaks-one in each car. I feel so comfortable knowing that when my nanny is out with my kids, in either car, I can see where she is at any given moment. I don't allow my nanny to speak on her cell phone while she's driving my children around, so this is the best and safest way for me to check her whereabouts without calling her. While I trust my nanny, this feels like an second layer of security. I installed the device in the cars and I never have to think about charging it. It's as easy as plug and go. The monthly service charges are very reasonable for my peace of mind. The only downside is that my husband occasionally checks the cars' locations from his computer at work and finds me shopping at the mall a little too often. Great device!!!!!
I would recommend this to a friend!
-3points
2out of 7found this review helpful.
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Review 17 for Zoombak Universal GPS Locator - Black
Peace of Mind All of the Time
Customer Rating
5.0
Posted by: NonIpodGuy
from Columbus, OH
on 02/24/2009
What's great about it: Easy to use, lots of features
What's not so great: Short battery life
Zoombak is a cool product. I put it iin my kids backpack and I get alerts every time they arrive and leave school and when they get home. It's great peace-of-mind for a single working parent. I can log on from work any time and check their location. Highly recommend.
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 18 for Zoombak Universal GPS Locator - Black
Great way to keep track!
Customer Rating
5.0
Posted by: silverbeachgal
from Bronx, NY
on 02/24/2009
The Zoombak tracker has been great. I have a teenager that is a bit unruly. It is great to know where she is and where she is going at any time. She knows it's in the car so she follows the rules now. A lot of features for the price.
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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