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Customer Reviews for Geek Squad® TV Mounting 46" and Larger
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Geek Squad® TV Mounting 46" and Larger
Model: 4000934584
SKU: 9345844
UPC: 400093458441
Service HighlightsSecure customer-supplied mountMount and secure flat-panel TV 46" and largerConnect up to 5 components in 1 room (e.g., DVD player, gaming system)Conceal TV cable in single stud bay (does not include power cord) Ensure all equipment works properly and demonstrate how to use it Learn more about TV mounting. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
Average Customer Rating:
3.0
out of 5
(73 Reviews) 73
Rating Snapshot 73 reviews
5 stars
30
4 stars
4
3 stars
5
2 stars
3
1 star
31
49% of customers would recommend this product to a friend
(
36 out of
73)
Customer Reviews for Geek Squad® TV Mounting 46" and Larger
Review 1 for Geek Squad® TV Mounting 46" and Larger
WORST SERVICE POSSIBLE!! DO NOT BUY
Customer Rating
1.0
Posted by: dp2020
from Visalia, CA
on 11/18/2011
Value for Price
1.0
Friendliness of Agent(s)
4.0
Timeliness
4.0
Quality of Workmanship
1.0
Agent Expertise
1.0
Was told in store they would mount, hide wires in wall and hook up my tuner and DVR.
They send 3 people. They immediately say they cannot hide wires because it's mounted on wall leading to home exterior BUT they can hide wires in a strip. Ok. Oh, but they didn't have the strip with them and it costs extra. While 2 mount, 1 asks to use my bathroom & disappears. Then, "oh, we only hook up the cable box" - which they proceed to TRY and do, but I end up having to run the wire to the modem for them. They send me to store for strip saying wire long enough to mount in corner, ah, but after a 30 minute trip, NO wire is not. I try and complain to customer service but nobody will respond. I paid $250 for a 5 minute job of screwing 8 screws...no geek services provided. DON'T WASTE YOUR MONEY!!!!!!!! They don't do what they promise - complete MISREPRESENTATION and they don't stand behind their service.
About me... Tech savvy
No, I would not recommend this to a friend.
Gender:Female
+29points
29out of 29found this review helpful.
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Review 2 for Geek Squad® TV Mounting 46" and Larger
Excellent Service
Customer Rating
5.0
Posted by: Mrskay
from Dearborn, MI
on 10/01/2011
Value for Price
5.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: Short Set up
I scheduled to have my tv mounted to the wall and the service agent from Geek Squad was on time. They schedule you in a 4 hour window and the gentlemen was there between the four hours and he was very polite. I would recommend Geek Squad to anyone who is interested in getting their televsion mounted correctly.
I would recommend this to a friend!
Other Best Buy Products I Recommend
-3points
1out of 5found this review helpful.
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Review 3 for Geek Squad® TV Mounting 46" and Larger
non-professional installers
Customer Rating
1.0
Posted by: trusty13
from Los Angeles CA,
on 09/21/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: none
What's not so great: Installation and there warranty
I has my television installed by greek squad about three years ago and my television fell this year because of lack of work by these geek squad named installer. so I recommend to do it your self because they won't be responsible for there installation at all... actually wrong word to put it like, there not responsible for there mistakes...
No, I would not recommend this to a friend.
+7points
22out of 37found this review helpful.
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Review 4 for Geek Squad® TV Mounting 46" and Larger
I'd do it again
Customer Rating
4.0
Posted by: chiefmount
from Los Angeles, CA
on 09/02/2011
Value for Price
4.0
Friendliness of Agent(s)
5.0
Timeliness
2.0
Thoroughness
5.0
What's great about it: thorough, professional, fast, clean
What's not so great: not timely in arrival
So, I'll start with the fact that Arturo and Ilya showed up 15 minutes after the end time of the 4 hour window. Once I got over my aggravation that they started the install at 8:15 p.m. (they were overscheduled? they don't manage time well? not certain of the reason) I must admit that the rest of the process was flawless. They were fast, thorough, professional, easy going and very helpful. And, they didn't make much of a mess and cleaned up what little they did. I would certainly have them do an install again as I am very comfortable that the job was done well.
I had chosen the mount and ordered it from Best Buy. The Chief Thinstall mount is very versatile and not bad looking, as mounts go. Too bad that they didn't come in stock in the store.
I had chosen the mount and ordered it from Best Buy. The Chief Thinstall mount is very versatile and not bad looking, as mounts go. Too bad that they didn't come in stock in the store.
I would recommend this to a friend!
Other Best Buy Products I Recommend
Sony BRAVIA / 46" Class / 1080p / 60Hz / LCD HDTV
(32)
+11points
12out of 13found this review helpful.
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Review 5 for Geek Squad® TV Mounting 46" and Larger
Horrible Experience. Bait & Switch. Never Again.
Customer Rating
1.0
Posted by: kmmitchct
from Phoenixville, PA
on 08/18/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: Sounded great, but cant deliver
What's not so great: Bait & Switch, cant do what promised, didnt stick to price quote, communication
I will try to stick to the facts so you can decide whether the geek squad service is worth it for you. Obviously by the title I am very unhappy with my experience.
I originally planned on getting a Samsung pn59d8000 plasma with a geek squad install for over the fire place. Store recommended I have a consult to be sure it could be installed and was a fit for my situation and the $100 could be applied to my install and tv purchase. Made sense.
Geek squad consultant showed up on time. Determined the pn59d8000 was a fit for my situation. Also recommended a surround sound system, blu ray, remote, hdmi cable, power cleaner/surge protector, etc. Informed me that the geek squad install would include hanging the tv, attaching the components, running the wires, installing the surround sound and programming the remote. There were some added charges for running the wire, programming the remote and a custom install above the fire place but all seemed logical and reasonable at the time.
We scheduled the install for 2 weeks later, the equipment arrived and the installers showed up in the agreed upon window. Now the fun started. They informed me that what I was quoted did not include the surround sound install. We called the consultant and he agreed it was supposed to. The installers said well we didnt schedule enough time for that and you didnt pay for it according to the invoice. Keep in mind I did order a surround sound system. Dont know many people that order them then leave them in the box. So problem #1 poor communication between consultant and installers. Problem #2 the installers just wanted to get out of there as fast as possible. I convinced them to hang the tv. They did so but it wont hang flat against the wall due to the way they attached the power strip (which their consultant recommended) to the back of the tv. They left before fixing it. Problem #3, they informed me that when they did come back to do the surround sound install the 7.1 one system recommended by the consultant would not work. There was no place to hang the side speakers. So I paid for 7 speakers on the consultants recommendation but can only use 5.
The next day I go into best buy. I have to explain to several people what happened. Problem #4, zero communication between consultant, install team, the magnolia in store surround sound team and customer service. Nothing more frustrating than having to explain the problem to person after person who just hands you off to the next person. Problem #5, they insist that I pay more money to get the surround sound installed. Keep in mind, at this point I have already paid over $600 with all the add ons and only have a tv hanging above the fireplace. Geek squad did no wiring, connected no components, did not install the surround sound, did not program the remote (of course there is nothing to program yet) and the tv wont go flat on the wall due to the power cleaner/surge protector. I give in. I just want everything installed right and to be done with the pain.
So I have to wait another 2 weeks. No they couldnt make room for me earlier despite their mistakes, which they admitted to with not putting things in the 'system' right. Different installers show up. Problem #6, they tell me they cant do the install without drilling thru the floor and running the wire over my baseboard and into the wall. They cant go into the wall from the basement. INSULLATION is in the way. What? So the consultant said no problem. The previous installers said no problem but they didnt have the time scheduled. So now this group basically is saying they cant do it. They do nothing and leave. So now I have paid over $700 and only have a tv on the wall and it still wont hang flat.
I call up the best buy magnolia department. I want my money back at this point. After talking to several people trying to convince me to allow them to do another consultation I eventually get the operations store manager who says if I want my money back they are going to come take the tv off my wall!!! Are you kidding me? You have wasted tons of my time, caused tons of aggravation and the solution you propose rudely is to schedule another team (keep in mind it is a 4 hour window and i have had 4 visits at this point) to come take down my tv? After more debate we decided I can keep the tv hung but I still had to pay for the tv hanging which keep in mind I was originally told included the surround sound install and component hook up, neither of which has been done.
So as the customer I spent countless hours debating, explaining, waiting and spent way more than planned for only a tv hanging. My electrician says he can do the job easily by the way so I still dont understand why the geek squad could not.
The WORST customer experience I have ever had. Thanks Mark, Brennan, the 4 installers whose names I dont remember, Aaron and Christian from King of prussia store who made this #1 worst customer service experience I have had.
No, I would not recommend this to a friend.
+279points
292out of 305found this review helpful.
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Review 6 for Geek Squad® TV Mounting 46" and Larger
Great Service
Customer Rating
5.0
Posted by: BearDown79
from Phoenix, AZ
on 08/01/2011
Value for Price
5.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: Clean install.
Had Geek Squad mount my new 55" plasma. Everything turned out great. They came out as scheduled, called before they showed up and did a very nice job. The installers were friendly and they did the install in less than 45 minutes, not bad if you ask me. I also liked the fact that the install included running my cables in the wall(except the electrical cord). Saving the time and the hassel of doing the install my self, was well worth it.
I would recommend this to a friend!
+7points
13out of 19found this review helpful.
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Review 7 for Geek Squad® TV Mounting 46" and Larger
Extremely poor order coordination
Customer Rating
1.0
Posted by: jamtwo
from Indian Trail, Nc
on 07/17/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: Nothing, except that they read the customer service scripts well.
What's not so great: Ability to understand an issue. No empathy.
I ordered a TV and the Mounting service on 7/11/2011 on the internet.
Delivery of the TV by BestBuy was scheduled and confirmed for 7/18/2011. I called Geek Squad on Saturday, 7/16 to verfiy that the installation had been scheduled for 7/18, and was told that the next available date in my area was 7/30, 12 days after the TV was to be delivered. What a joke. When I purchase something, I expect to be able to enjoy it when delivered. Upon escalation of the issue, the earliest install date available was 7/21, still not acceptable to me.
I explained that my expectation was that BestBuy and Geek Squad would coordinate the delivery and installation for the same day, but the Geek Squad rep, after 25 minutes of phone conversation, didn't seem to be able to comprehend the problem, and repeatedly let me know that my expectations couldn't be met.
I also contacted BestBuy customer service, and had a completely satisfactory experience with their rep. I cancelled the Geek Squad installation, and can promise you that I will never attempt to use their services again, and I will advise everyone I possibly can to never use them either.
No, I would not recommend this to a friend.
+94points
103out of 112found this review helpful.
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Review 8 for Geek Squad® TV Mounting 46" and Larger
Excellent Service
Customer Rating
5.0
Posted by: Poindexter4723
from Dallas,Texas
on 06/25/2011
Value for Price
4.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: Everything !
What's not so great: A little pricey for the TV.
Geek Squad agent Guillermo Sobalvarro done a excellent job installing TV. Very professional at his work. Went out of his way to show me how to operate my new TV.Also had him update my Wireless Router.Took him about five minutes ! I am a professional in my trade & i like dealing with someone who is a professional in their trade. A very pleasant experience !! If you want someone who knows & cares for doing a great job installing your TV or any other items ask for this person.
I would recommend this to a friend!
+4points
13out of 22found this review helpful.
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Review 9 for Geek Squad® TV Mounting 46" and Larger
great experience
Customer Rating
5.0
Posted by: kvan
from grand rapids,mi
on 05/28/2011
What's great about it: worth every penny
What's not so great: nothing
fast and friendly and done right. joe and kevin were great installers
I would recommend this to a friend!
-13points
2out of 17found this review helpful.
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Review 10 for Geek Squad® TV Mounting 46" and Larger
Well Done
Customer Rating
5.0
Value for Price
4.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: Able to pick certain agents to do this
What's not so great: A litlle pricey
I had no issues at all with my install. Two agents showed up on time with all equipment ready and charged. They took the time to listen to my concerns before starting, measured twice, drilled once and was done in 40 min. I recommed that before getting this service ask your local BBY to show you the customer surveys on the prospective agents. I was able to do this and was able to pick out a team that was well reviewed. My only minor complaint was the price, could've been a $100 cheaper but overall I'm very pleased.
I would recommend this to a friend!
+18points
19out of 20found this review helpful.
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Review 11 for Geek Squad® TV Mounting 46" and Larger
My advice is to not use Geek Squad for anything.
Customer Rating
1.0
Posted by: cgvl
on 02/23/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
3.0
Thoroughness
1.0
What's great about it: nothing
What's not so great: I didn't trust the Geek Squad and felt taken advantage of.
I was very disappointed in Geek Squad. We spent almost $3,000 on a new t.v. blue ray player, mounting, etc. and paid for Geek Squad to come and install the lot of it. Well, during our consulation we were told that we bought the 'wrong t.v. for our room' and should have bought a plasma instead of an LED LCD internet t.v.! Then he talked us out of the mounting that we wanted claiming to try to save us money. He also told us we got the wrong blu ray player and would have to return that also. He also said in a huff that we definitely should have consulted him before we attempted to purchase any t.v. at all! We were a little put off by this representative, but once the 'estimates' were sent to us we were pushed over the edge. We were given 3 estimates from Geek Squad; one was for $900.00 more to install, one was for $700.00 more and one was for $300.00 more in addition to the $349.99 we had already paid to have them come and mount the t.v. in the first place. I felt completely taken advantage of. On the bright side, we went back to Best Buy and they did not give us any type of issue to return the Geek Squad purchase. We did however, still have to pay $99.00 for the consultation fee....not a great deal, but we looked at it as a $99.00 lesson. We ended up hooking the whole thing up ourselves and saved money. I guess the Geek Squad consultant was correct about one thing. He did end up saving us money...once we decided to not use Geek Squad at all!
No, I would not recommend this to a friend.
+155points
172out of 189found this review helpful.
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Review 12 for Geek Squad® TV Mounting 46" and Larger
Worst service ever received
Customer Rating
1.0
Posted by: dissatisfied24
from Springfield gardens,NY
on 02/19/2011
Value for Price
1.0
Friendliness of Agent(s)
2.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: The TV is nice but I can buy elsewhere
What's not so great: I will never use the Geek Squad services again especially Valley Stream
I purchased a tv with wall installation. The 1st install date I was given no one showed up. When I tried contacting the store I could not get to speak to a manager. This is the Valley Stream store. The staff was very rude and unprofessional. I eventually called Best Buy,s cooperate office and got someone there to address my concern. The person I spoke with there was very professional, apologitic and rescheduled me for 2/19-12pm to 4pm. I waited all afternoon. Someone showed up at 3 pm with the TV and said another person is coming to do the wall installation. I sat and waited for hours after that and no one showed up. Guys do not ever make the mistake and have Best Buy,s Geek Squad do any installation for you. The service sucks. It's almost 5pm and I'm still waiting on the store manager to call me back so I can know why my installation was not done. 2 no shows is unacceptable. Also the communication is horrible. No one called the night before to remind me that they are coming. For such a price I expected better service.
No, I would not recommend this to a friend.
+118points
124out of 130found this review helpful.
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Review 13 for Geek Squad® TV Mounting 46" and Larger
Drilled extra holes and came without proper equip.
Customer Rating
1.0
Posted by: LucyLucy
from New York, NY
on 02/17/2011
Value for Price
1.0
Friendliness of Agent(s)
4.0
Timeliness
1.0
Thoroughness
4.0
What's great about it: The job is done
What's not so great: Waaaayyyy overpriced, extra holes drilled unnecessarily
Although eventually my TV did get mounted, the experience took over 2 1/2 hours. The first guy arrived promptly, but without a charged drill or ladder. After waiting over an hour for someone to come with the ladder and the man's drill to charge, when he drilled one of the four holes did not line up. A supervisor had to come and fix the situation. VERY disappointed considering the cost. Perhaps if I had paid $100 and not $500 (it was a special mounting over a fireplace, thus costing more) I would have been far more satisfied.
No, I would not recommend this to a friend.
+83points
86out of 89found this review helpful.
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Review 14 for Geek Squad® TV Mounting 46" and Larger
Job done well
Customer Rating
5.0
Posted by: MrG76
from North Attlebro,MA
on 02/05/2011
Value for Price
4.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: TV looks great on the wall.
What's not so great: nothing
The two men showed up on time. Got the job done in very little time.
They even set the controls on my DVD player correct so it is in 5.1 surround now. I thought I was using the wrong cored.
They even set the controls on my DVD player correct so it is in 5.1 surround now. I thought I was using the wrong cored.
I would recommend this to a friend!
+5points
20out of 35found this review helpful.
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Review 15 for Geek Squad® TV Mounting 46" and Larger
Excellent Job. Very Courteous and Professional!!
Customer Rating
5.0
Posted by: SkinsforLife
from Augusta, GA
on 02/02/2011
Value for Price
5.0
Friendliness of Agent(s)
5.0
Timeliness
5.0
Thoroughness
5.0
What's great about it: Services delivered as advertised!!!
My wife and I purchased a new Samsung 55" LED-LCD TV this past Friday and purchased the mounting service as well. There was a special which included a HDMI cable and mount and the mounting service. The price was something that we could not pass up. The salesperson stated that the soonest he could schedule the appointment was for the following Wednesday. That was perfect as this was my next day off. A few days later I went online and started reading the reviews of the mounting service by Geek Squad. Let me say that I became very concerned with the reviews that I read. I needed a wireless adapter for my new TV so I decided to go back to Best Buy. While there, I decided to check the status of my appointment. The salesperson was very polite and confirmed that my appointment was indeed scheduled for the next day between 8-12. Shortly after 11 AM, two individuals came and the first thing they wanted to know was which wall I wanted the TV on and how high I wanted it. I asked them for their professional opinion and I'm glad I did. The TV looks great mounted on the wall. They vacuumed up after themselves and took all trash with them. They also programmed my TV to indicate which HDMI cable was connected to my TV, Blue-Ray player, and XBOX. These guys were very professional and courteous the entire time. I will be using them again to install the home theater system in my home. Forget the other reviews and give them a chance.
I would recommend this to a friend!
Other Best Buy Products I Recommend
Samsung 55" Class / 1080p / 120Hz / LED-LCD HDTV
(101)+34points
34out of 34found this review helpful.
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Review 16 for Geek Squad® TV Mounting 46" and Larger
Communication, Service and Response SUCK !!
Customer Rating
1.0
Posted by: jmguev
from SF, CA
on 01/25/2011
What's not so great: Don't show up
Communication, Service and Response SUCK !!
Don't waste you're time with the GEEKY Squad !
Don't waste you're time with the GEEKY Squad !
No, I would not recommend this to a friend.
-6points
20out of 46found this review helpful.
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Review 17 for Geek Squad® TV Mounting 46" and Larger
1 week late...not as advertised, waste of money
Customer Rating
1.0
Posted by: Dads2Fast
from Rock n' Roll Capital
on 01/21/2011
Value for Price
1.0
Friendliness of Agent(s)
1.0
Timeliness
1.0
Thoroughness
1.0
What's great about it: Nothing...absolutely nothing. Best Buy did not earn it that day!
What's not so great: REad the review. I have read other reviews...cannot believe Best Buy does not correct this.
Came 1 week late. Orriginal apointment got dropped from the schedule. No consideration offered or made. Just a couple guys making holes in the wall and hanging the TV, nothing technical. If you can operate a screw driver and you know where the studs are in your wall you don't need these guys. The HDMI cable does not work...cannot prove that they damaged it. They did not understand old home construction...poor tools. The sales person in the store told me that they would tune the TV for the room, lighting and backlight...they did nothing of the sort. They left a mess, Gave me a hard time about installing the sound system that was designed to integrate and had to be installed coinciding with the TV. Service is not worth more than $100 tops. If I were CEO of Best Buy I would consider these guys a big threat to the Brand Promise of Best Buy. They make it a lie!!
No, I would not recommend this to a friend.
+53points
64out of 75found this review helpful.
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Review 18 for Geek Squad® TV Mounting 46" and Larger
refunds
Customer Rating
1.0
Posted by: legsrlynn
from california
on 01/20/2011
ive never been more dissatisfied in my life. Im still trying to get a refund on this as we never had the tv mounted. Cant seem to get it through their heads at geeksquad??????????
No, I would not recommend this to a friend.
+17points
31out of 45found this review helpful.
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Review 19 for Geek Squad® TV Mounting 46" and Larger
Avoid this service
Customer Rating
1.0
Posted by: Shroyboy
from Chevy Chase, MD
on 01/20/2011
What's great about it: Nothing
What's not so great: Scheduling
I purchased a 50" wall mount plasma TV on 11/26 over the internet. I also purchased this wall mounting service at the same time. I did not receive a call to schedule the mounting within 72 hours. First time I called to schedule I was told I had to go to my local Best Buy to schedule. Of course that was wrong. Second time I called the rep took my info, said "no problem", put me on hold, and I hung up after 30 minutes. I did some Googling and mounted the TV myself. No biggie.
So I've called Best Buy every week since to try to get my money back. They have opened and closed 5 "cases" and we're now working on the 6th case. It seems they don't know how to ask Geek Squad if the work was done. Best Buy has given me a $75 credit and a $50 coupon for online shopping only. Now I just want them to refund me the difference. We'll see.
In summary, you may get better results by buying this service in the store. Over the internet not only could I not get them to schedule me, I can't get a refund.
No, I would not recommend this to a friend.
+39points
43out of 47found this review helpful.
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Review 20 for Geek Squad® TV Mounting 46" and Larger
never contacted
Customer Rating
1.0
Posted by: herbiesmom
from north kingstown, RI
on 01/19/2011
Hi, Although I received the television and mount, I was never contacted by the Geek Squad. Please contact me asap.
No, I would not recommend this to a friend.
+24points
33out of 42found this review helpful.
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