Accessories(8,551)
Computer Cards & Components(1,321)
Computer Memory(900)
E-Readers(1,139)
Hard Drives(4,388)
Laptop & Netbook Computers(5,162)
Mice & Keyboards(3,040)
Monitors(1,342)
Networking & Wireless(8,954)
Optical Drives(472)
Printers(2,837)
Software(2,716)
Tablets & iPad(11,146)
USB Flash Drives(794)
Top-Rated Products
Reviews Home >
Computers & Tablets Reviews >
Networking & Wireless Reviews >
DSL & Cable Modems and Gateways Reviews
Customer Reviews for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Model: 5341-02-03G
SKU: 9791996
UPC: 726947109728
This cable modem is compatible with most Windows, Mac and Linux computers with an Ethernet port and uses DOCSIS 3.0 technology to ensure fast data transfer speeds.
Average Customer Rating:
3.4
out of 5
(27 Reviews) 27
Rating Snapshot 27 reviews
5 stars
14
4 stars
3
3 stars
0
2 stars
1
1 star
9
63% of customers would recommend this product to a friend
(
17 out of
27)
Customer Reviews for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Review 1 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
REALLY, REALLY BAD DEVICE.
Customer Rating
1.0
Value for Price
1.0
Ease of Use
1.0
Performance
1.0
Ease of Installation
1.0
What's great about it: WELL IT LET ME DRIVE TROUGH THE CITY 3 TIMES WHEN I WENT TO RETURN AND EXCHANGE THIS ITEM
What's not so great: CUSTOMER SERVICE ONLY HAVE 1 GUY FOR ALL THE COMPANY, YOU CAN BE ON HOLD FOR MORE THAN 30 MINUTES,
THIS IS AN AWFULL ITEM, I DONT REALLY KNOW HOW BEST BUY GET A DEAL WITH THIS PEOPLE, THE ITEM WAS NOT POSSIBLE TO INSTALL, I HAVE 4 GUYS OVER THE PHONE WITH CHARTER, THEY SEND A TECHINITIAN TO MY PLACE, NON OF THE COULD FIXED, I CALL THE COSTUMER SUPPORT AND THEY BLAME CHARTER( I AM NOT FOND OF CHARTER BTW) BUT WHEN I INSTALL OTHER MODEM IT WORKS WITHIN SECONDS.
This product has... Unreliable connection, dont buy this product
About me... Technology guru
No, I would not recommend this to a friend.
I use it in...:Small home
0points
0out of 0found this review helpful.
Share this review:
Review 2 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Fast modem, works with TWC
Customer Rating
4.0
Posted by: bitmatt
from Cleveland, OH
on 02/12/2012
Value for Price
5.0
Ease of Use
5.0
Performance
4.0
Ease of Installation
4.0
What's great about it: Works with Time Warner Cable internet, solid value
What's not so great: Occasional power cycling necessary
Despite what the techs at Time Warner Cable will tell you, this modem works great with their higher tier internet services. I have their 30m down / 5m up connection. According to a tech at TWC this modem would "burn out" and "not work well", even though it is rated for much faster connections than what I have. It has worked just fine for 6 months now. The only problem is when TWC internet drops out on their end (infrequent occurrence, their connection is pretty good), the modem needs to be power cycled to reconnect sometimes.
Beats paying their monthly equipment charge and waiting around for their techs to show up to install a simple modem (which they insist is necessary).
This product has... Fast connection, Easy to set up, Reliable connection
About me... Heavy media streamer, Technology guru, Business Professional
I would recommend this to a friend!
I use it in...:Small home
0points
0out of 0found this review helpful.
Share this review:
Review 3 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
good modem
Customer Rating
4.0
Value for Price
5.0
Ease of Use
4.0
Performance
4.0
Ease of Installation
4.0
What's great about it: fast speed, reliable when placed vertically
What's not so great: problematic and hot when placed horizontally
I've had this modem teamed up with Comcast for 8 months. It is very fast.
The reviewers who say it runs hot are correct. And when it gets hot, it cuts out, so the reviewers who say it cuts out are also correct.
However, I have found that these problems only occur when it is laid flat (horizontally). It comes with a stand so that it can be placed vertically and I've never had a single problem with it while in the vertical position.
I would recommend this to a friend!
I use it in...:Small home
+6points
6out of 6found this review helpful.
Share this review:
Review 4 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Does not stay connected.
Customer Rating
1.0
Value for Price
2.0
Ease of Use
3.0
Performance
1.0
Ease of Installation
2.0
What's great about it: Its a modem.
What's not so great: Its a modem that doesn't stay connected.
It was easy enough to install. Simply hook it up and call your Internet Provider and give them the MAC address. But three months later the modem started losing connectivity with frequency. Every 20-40 mins I would lose connectivity. (Yes, I am certain it is the modem itself.) If you're anything like me, you have several items that connect to the internet, and I'f you're like a lot of people in this world, you use the internet for more than 20 minutes at any given time. Netflix, Xbox Live, Internet Streaming all cut in the middle of their progress because of this modem blinking wildly that it has lost connection. A modem is supposed to do one thing: CONNECT TO THE INTERNET, and yet this modem is a failure.
No, I would not recommend this to a friend.
+3points
6out of 9found this review helpful.
Share this review:
Review 5 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Incompatible with my Charter Cable
Customer Rating
1.0
Value for Price
2.0
Ease of Use
2.0
Performance
1.0
Ease of Installation
1.0
Did not work with Charter Cable. Technician was unable to configure it for their network.
No, I would not recommend this to a friend.
+4points
8out of 12found this review helpful.
Share this review:
Review 6 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Didn't last long.
Customer Rating
1.0
Value for Price
1.0
Ease of Use
5.0
Performance
1.0
Ease of Installation
5.0
What's great about it: Price. It's cheaper than other Docsis 3.0 modems.
What's not so great: Always hot, cheaply made, only lasted one month and a week.
I ordered this modem on May 27th and received it on June 7th. On July 13th it stopped working. I unplugged it and plugged it back in to no avail. The thing just wouldn't work anymore. It wouldn't power on at all.
The modem was always hot and seems to be cheaply made. You can see the insides of the modem from the sides. I'm gonna get another modem that's built more solidly.
I had the modem for more than 30 days, so I thought I wouldn't be able to return it. Thankfully, I have Reward Zone Premier Silver which nets me a 45 day return policy and I was able to get my money back.
No, I would not recommend this to a friend.
+7points
9out of 11found this review helpful.
Share this review:
Review 7 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Overheats and drops connection
Customer Rating
1.0
Value for Price
2.0
Ease of Use
2.0
Performance
5.0
Ease of Installation
2.0
What's great about it: fast when it worked
What's not so great: dead
This modem was great and worked with comcast after they reprovisioned the modem on thier end i have had it for about 6 months and now all of the sudden it gets really really hot the shuts down and drops the connection not good for only 6 months
No, I would not recommend this to a friend.
+8points
8out of 8found this review helpful.
Share this review:
Review 8 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Won't work with my cable provider
Customer Rating
1.0
Posted by: SkagitDean
from Burlington, WA
on 07/07/2011
Ease of Use
3.0
Ease of Installation
1.0
What's great about it: Lowest price, easy to connect
What's not so great: Couldn't get it to work
While my cable provider has installed hundreds of DOCSIS 3.0 cable modems, this Zoom modem requires that my cable provider (Wave Broadband) push a MAC file from their server to the modem for it to work. Wave was not willing to push a file and assume liability for any damage to the modem, and I don't blame them. I'm returning the modem for a different brand.
No, I would not recommend this to a friend.
+3points
5out of 7found this review helpful.
Share this review:
Review 9 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Good Value & Good Performer
Customer Rating
5.0
Value for Price
5.0
Ease of Use
4.0
Performance
5.0
Ease of Installation
4.0
Very nice modem, easy to install and no problem getting set up with Comcast. The only problem which was over come with a little work was to get the modem to work with my netgear 3500L router. After the minor details speed and log on to the internet is far superior to the equipment issued by Comcast and no longer having to pay the $7 per month for rental. Worth the money!!
I would recommend this to a friend!
+8points
8out of 8found this review helpful.
Share this review:
Review 10 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Worked great, replaced moto surfboard
Customer Rating
5.0
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Works, easy installation, price
What's not so great: Nothing at all
My dads Cable provider (charter) upgraded to docsis 3, so we had to make the switch. The moto was more expensive and had worse reviews, so I went with this. The zoom was quick to set up and was up and running with ease. One quick call to Charter fixed it up nicely.. And now my dad is rocking at blazing fast speeds. No need to pay more, go with this one.
I would recommend this to a friend!
+2points
5out of 8found this review helpful.
Share this review:
Review 11 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Overheats and drops connection
Customer Rating
1.0
Value for Price
1.0
Ease of Use
5.0
Performance
1.0
Ease of Installation
5.0
What's great about it: Speed, ease of configuration
What's not so great: Overheats and drops connection
Have had this unit installed for two weeks. House is kept at constant 77 degrees (well under the max 104 degree operating temp max listed in the manual). Unit overheats and drops the Upstream connection approx every 4 hours. Put fan on modem, and it worked fine. Removed fan, and within 12 hours, it was back to dropping connection. Very hot to the touch on top. Returning to Best Buy for another brand after finding out Zoom warranty does not include shipping, and they charge a handling charge, and over a month without the internet waiting for a repair.
No, I would not recommend this to a friend.
+12points
13out of 14found this review helpful.
Share this review:
Review 12 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Works great with Charter SC
Customer Rating
5.0
Posted by: gorilla1boy
from Greenville, SC
on 05/20/2011
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Easy installation, powerful
I decided i was tired of renting from Charter. So after pricing Docsis 3.0 modems from different sites i landed on the Zoom at Bestbuy. I've read the horror stories about compatibility and etc that others had experienced but i saw none of that. Zoom lets you know right on the box whether or not its compatible with your cable provider. I opened the box and followed the simple setup process. Basically plug everything in and wait til the lights are not blinking and are solid. After a few minutes i clicked on IE and charter sent me to a setup page. I had to type in my account number and the MAC address for the charter modem instead of the one for my Zoom. Then click, click, click, they reset the modem and boom im online. Upload speed stayed the same but my download speed increased by over 5mb. Plus it'll pay for itself in about a year!!!!
I would recommend this to a friend!
+6points
6out of 6found this review helpful.
Share this review:
Review 13 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Totally compatible with Charter Communications
Customer Rating
5.0
Value for Price
4.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Ease of installation and increased network speed
What's not so great: Nothing at all.
Purchased this modem to replace the one I was renting from Charter. Once I had gotten it hooked up I was automatically sent to a link from Charter where I registered the MAC address and my account number. Charter then restarted the modem and I was good to go. Wow! - I'm use to this sort of thing being an all day project to get working - took me about a half hour including the time to hook it up - the techno gods were certainly smiling and so was I. And everything is working at blazing speeds now - wasn't bad before but super now. Have an Xbox360 working wirelessly through my router and the download speeds, interface with Netflix and Window Media Center are all great through that now. Highly recommend this modem.
I would recommend this to a friend!
+6points
6out of 6found this review helpful.
Share this review:
Review 14 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Doesn't work with Charter in Rochester MN
Customer Rating
2.0
Value for Price
4.0
Ease of Use
1.0
Performance
1.0
Ease of Installation
1.0
What's great about it: Small footprint, sleek design
What's not so great: Incompatible with Charter Communications in Rochester MN
When I first connected this new modem with Charter Communications in Rochester, MN, it took technical support 10 minutes and an extraordinary maneuver to get it connected.
I used the modem trouble free for four days. Then I unplugged the modem, plugged it back in, and couldn't get it to re-connect with Charter. The technical support person at Charter wouldn't resort to the extraordinary means that were used for the first connect. I realized that I would need to call tech support and be faced with similar lack of support each time I unplug and re-connect the modem.
I returned the modem, and will purchase a Motorola Surfboard SB6120 DOCSIS 3.0 modem. Charter leases these modems to users and therefore supports them. I look forward to a more trouble-free experience with the Motorola modem.
The incompatibility of this Zoom modem with Charter Communications where I live is interesting because it apparently works in some other locations according to the reviews posted at Best Buy.
No, I would not recommend this to a friend.
-3points
2out of 7found this review helpful.
Share this review:
Review 15 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Easy, Easy, Easy
Customer Rating
5.0
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Ease of setup
What's not so great: Nothing so far
This took me all of 5 minutes to setup. I was on the phone with Comcast for about 45 minutes but that was because their guy was an idiot. After he finally figured out what he was doing, I plugged in and setup my router (a Netgear N300) and now my network is much better. I get a consistent 22 down and 3.6 up on all my computers.
I would recommend this to a friend!
Other Best Buy Products I Recommend
+3points
3out of 3found this review helpful.
Share this review:
Review 16 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
fast modem - 10 min. install with Comcast HSI
Customer Rating
5.0
Posted by: 12rm345
from sf bay, california
on 02/20/2011
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: fast, reliable, I own it
What's not so great: nothing
This modem is small, well built and installs itself (almost) after a quick call to comcast to give them the MAC number on the bottom of the modem.
After doing some research, I found that this modem was not affected by the recent firmware update that ruined so many other docsis 3.0 modems - including the motorola sb6120. Since reliability is important to me, I opted for the Zoom 5341. I just keeps working.
A look at the modem's status page confirmed that it had bonded to 4 channels downstream. This is great! The improved speed of the modem is consistent - meaning the nightly slowdowns from 8pm to 11pm are gone!
I have had absolutely no trouble with this modem since installation. Rock solid performance.
Oh, I almost forgot - my cable bill just went down by five bucks a month!
After doing some research, I found that this modem was not affected by the recent firmware update that ruined so many other docsis 3.0 modems - including the motorola sb6120. Since reliability is important to me, I opted for the Zoom 5341. I just keeps working.
A look at the modem's status page confirmed that it had bonded to 4 channels downstream. This is great! The improved speed of the modem is consistent - meaning the nightly slowdowns from 8pm to 11pm are gone!
I have had absolutely no trouble with this modem since installation. Rock solid performance.
Oh, I almost forgot - my cable bill just went down by five bucks a month!
I would recommend this to a friend!
+10points
10out of 10found this review helpful.
Share this review:
Review 17 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Great Fast Modem
Customer Rating
5.0
Value for Price
5.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
What's great about it: Fast, easy to install, small footprint
Needed to upgrade, as Comcast Cable is upgrading their system. Had a Toshiba DOCS 1.0, which worked great for many years. Zoom is an easy installation, although I had more difficulty getting in touch with Comcast to provide the new MAC address. Finally, got in touch with a live person at Comcast, and after several reboots, the modem was recognized by their cable system. Seems to be faster than my DOCS 1.0 modem, and is currently the fastest modem available. Very satisfied!
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
Share this review:
Review 18 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Great product.
Customer Rating
5.0
Value for Price
4.0
Ease of Use
5.0
Performance
5.0
Ease of Installation
5.0
Plug and play....took more time getting in touch with my cable company than anything else.
I would recommend this to a friend!
+2points
3out of 4found this review helpful.
Share this review:
Review 19 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Good Purchase
Customer Rating
5.0
Posted by: Sadie1926
from AZ
on 12/18/2010
What's great about it: Good product, and priced well.
What's not so great: I haven't experienced any problems.
I decided to upgrade, and saw this model listed at the COX Cable website. I had to call tech support to get it 'recognized' by them. Other than that, I've had no problems with this modem. It's also a good price, and I received it fairly quickly.
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
Share this review:
Review 20 for Zoom DOCSIS 3.0 High-Speed Cable Modem - Black
Conflicts with Mediacom
Customer Rating
1.0
Value for Price
1.0
Ease of Use
1.0
Performance
1.0
Ease of Installation
1.0
What's great about it: Nothing
What's not so great: Everything
Bought this modem since it says it works with Mediacom. Wrong. Called Mediacon to register modem and they couldn't find it. Tech can out and the modem kept coming up with wrong IP address. What a waste of time. Returning it and hopefully getting my money back.
No, I would not recommend this to a friend.
-25points
2out of 29found this review helpful.
Share this review:
