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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
2
Good while it lasts
on February 15, 2021
Posted by: Gibbs
Had to replace the power supply once. Now, in year 5, it won't warm 50% of the time until you bang on the keypad just right. Likely some sensor that's busted internally.
At this price range there is no reason to have a tech come out as it will cost nearly the same thing as replacing it.
Spend a bit more and get better quality with another brand.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Gibbs - We're so sorry to hear that your microwave experience wasn't a good one. Your feedback is appreciated and we'll be sure and share your comments with our product design team. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not functional after 3 years and 10 months.
on February 24, 2021
Posted by: Paul 2257
Microwave was not functional after a short period of Time, needed replacement parts to continue use. (Not heating)
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 25, 2021
Hi Paul 2257 - We're deeply sorry to hear of the difficulty you've had with your microwave not heating and can certainly understand your disappointment. If you would like to discuss the issue further, you are welcome to "contact us" through email: https://www.geappliances.com/ge/service-and-support/contact.htm. Thanks for the feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Did not last, broke down twice!
on March 1, 2021
Posted by: Munir
from San Jose
This product looked good when we purchased a brand new home; however, it broke down after a year of ownership. It was then repaired and broke down again now. When you open the door, the round turntable kept rotating and you can hear the motor and fan. It could be dangerously leaking and harm human or pets.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Having trouble with the latch power switch.
on March 7, 2021
Posted by: DWill18
from Tallahassee
Having trouble accesses the latch power switch. In the manual it doesn’t give you instructions on how to remove the control panel. Microwave continues to run while the door is open.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 8, 2021
Hi DWill18 - We're so sorry to hear of trouble you're having with your microwave and we're happy to offer some guidance. Federal law requires that any adjustment or repair of a microwave door, also be followed up by a leak test to make sure of proper fit, operation, and alignment, this would also include the latch power switch. This must be done by a qualified technician. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! - Sharon@GEA
We hope this helps! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Spent more on repairs than the unit cost
on March 10, 2021
Posted by: Disappointed Midwest Cook
from St Louis, MO
Poor Quality. Less than 4 years old and had to replace the unit. First issue was sparks when using. Got that fixed and a year later the mother board went out. Got that fixed and the mother board went out again. Used GE Service for Repairs.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Short lifespan
on March 21, 2021
Posted by: Andi1010
from Austin
Just after we got out of our one year warranty the microwave started having sparks out the side and caught on fire.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Great looks - questionable quality
on April 29, 2021
Posted by: C Bat
from Frisco
Builder said this spec home comes with high end GE Profile appliances, and i thought it means these would be of best quality out there. We did not use this microwave much at all for the first 2 years in our new home because it is positioned above a double oven and so was little too high to access comfortably for most of the family. However as our smaller counter top microwave started to age and rust, we recently switched to using the built in more regularly, and just as we got the hang of it, it suddenly started making loud noise and could sense some burning smell. That is so bad to have a high end appliance go bad so quickly, where as my previous home another middle of the crop microwave worked flawlessly for 25 years. Come to think of it we also had a problem with the dishwasher within a couple of months of moving in but luckily builder got it fixed right away. So i am not having good vibe about the quality/longevity of these GE profile appliance. May be GE knows and that is why they can't warranty beyond 1 year
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Great looks - questionable quality
on May 1, 2021
Posted by: C Bat
from Frisco
This GE Profile microwave should be one of best quality out there. Though it was installed by the builder in 2018, we only recently started using, and it was all good for a couple of months. suddenly started making loud noise and could sense some burning smell. That is so bad to have a high end appliance go bad so quickly. i am not having good vibe about the quality/longevity of these GE profile appliance. May be GE knows and that is why they can't warranty beyond 1 year.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, May 4, 2021
Hi, We're very sorry to hear your microwave stopped working so soon and know this must be frustrating. This will require service by a qualified technician. You can schedule an appointment with GE Service by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience this has caused and hope this is taken care of for you soon. – Sharon@GEA
We apologize for any inconvenience this has caused and hope this is taken care of for you soon. – Sharon@GEA
Written by a customer while visiting geappliances.com