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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
1
Didn’t last 4 years
on October 16, 2019
Posted by: SoCalStacy
from So Calif
Purchased in 2014 to replace a white microwave when updating our kitchen. Two years ago, We had to replace the magnatron, the main part of the microwave. Then about a year ago, you close the door after getting your food out, and the motor keeps running when it’s shut. So we have to keep the door open or go up into the cabinet above (we have it cabinet mounted over our GE oven) to keep it from burning out the fan. True piece of low quality piece of —- and we are in the process of finding a different brand to match and replace. No warranty will cover these, and 3 years without issue is not long enough for me to want to spend money on another GE microwave. Sad really, I used to prefer GE products over all other and had a full GE kitchen suite in white at my last house.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 18, 2019
Hello SoCalStacy - Thanks for your feedback. We're truly sorry for your microwave experience and hope you will consider GE for future purchases. We'd like very much to have the opportunity to restore your faith in our products.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible product
on October 23, 2019
Posted by: jcak
from pittsburgh
Don't ever buy this product.This is awful product and never worked as I expected.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , October 25, 2019
Hello jcak - Thanks for reaching out to us. So we can better understand and assist you, please Contact Us at: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We look forward to hearing from you soon!
We look forward to hearing from you soon!
Written by a customer while visiting geappliances.com
Customer Rating
3
Great while it worked
on January 2, 2020
Posted by: J T B
from Oklahoma
I am having the same arcing problem others have complained about. The links provided by GE are for user error. Its the microwave it self. I'm getting arcing behind the 4" x 3.25" cover plate next to the light. Micro worked great but its only a few years old and shouldn't be breaking down already. The micro came new with our house along with the GE kitchen set. I wouldn't but it again nor would buy GE products again. All the appliances are falling apart. The quality of their products has gone downhill.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 14, 2021
Hello J T B, thank you for your review. We’re sorry that your microwave is arcing and understand how that would be frustrating. In this case, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible Product
on January 6, 2020
Posted by: Smf202
from Philadelphia
Had it for 4 and a half years and it is fried. Never worked properly from day one. Will never buy another GE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 9, 2020
Hello Smf202 - We're sorry for your microwave experience. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT recommend. Died after 4.5 years
on January 19, 2020
Posted by: jlw8614
from Dallas, T
No longer heats and only 4.5 years old. Was new when we built house. Many other people had same issue so must be larger product issue. Based on so many people having same issues I wish GE would resolve.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Profile Series - PEB7226EHES Arcing inside
on February 1, 2020
Posted by: Dave Mill
from ohio
After a year of light use it starting arcing/sparks with any item placed in it
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
3
Response from geappliances.comBy SHARON@GEA , GE_Appliances , February 3, 2020
Hello Dave - Thanks for the review. We're very sorry for your microwave experience and understand how frustrating this would be. Here is some information we hope will help with the arcing issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
If service is needed, appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm. Thanks, again, for the feedback.
If service is needed, appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm. Thanks, again, for the feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective parts
on April 7, 2020
Posted by: lilangel32707
from Florida
We purchased the entire line of GE products with the same finish. All of our other appliances have been fine, But the microwave. We only had the microwave for 3 years and it started to smell like something was burning. We had the thermostat replaced, costing us over $200.00 for part & labor. It is now only 8 months later & we are experiencing the same smell & its not heating properly. So we are forced to purchase the part again since we have thought about replacing the microwave but could not find a replacement that would fit the finish & specs since we have this mounted in wall with trim piece. I am extremely unhappy with this product, but dont feel we have much other choice than to keep getting it fixed with the same part that doesn't even last a year.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave failure
on April 20, 2020
Posted by: Micro not
from S.C.
Stopped heating all at once year 3. Not full time use at house for 2 senior adults
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com