 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
3
Worked great while it lasted
on November 9, 2023
Posted by: Anonymous
This microwave stop working a few months ago, I need to replace this with another one of the same size, it has a frame of the same material that covers the cabinet where it’s mounted , can you please provide info on a similar size model that would have the same dimensions.
Thanks in advance
Thanks in advance
Response from geappliances.comBy Jonathon, GE_Appliances, November 10, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We're more than happy to help recommend a replacement.
We think that model PEB7227ANDD is a great choice for your space. It does have the same dimensions as your previous model. Also, we want to mention that it does require it's own trim kit. We recommend going with the stainless steel trims. JX7230SLSS for the 30 inch and JX7227ELES for the 27 inch. Here is a link to the microwave: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
We think that model PEB7227ANDD is a great choice for your space. It does have the same dimensions as your previous model. Also, we want to mention that it does require it's own trim kit. We recommend going with the stainless steel trims. JX7230SLSS for the 30 inch and JX7227ELES for the 27 inch. Here is a link to the microwave: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Not being manufactured
on November 30, 2023
Posted by: New Model2
This product in not being manufactured anymore. What would be a similar model that would fit above our oven, where current model is located.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, December 8, 2023
Hello there,
Thank you for connecting with us. We are more than happy to guide you with replacement models.
We recommend replacing your microwave with the model PEB7227DLWW, as these appliances share similar dimensions and exact capacity. Our trim kits are however model specific, so the compatible trim kit(s) for this recommended model are JX7227DLWW (27") and JX7230DLWW (30"). You can view this recommended microwave model on our website at the link below. https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227DLWW
We are honored to have you as a part of the GE Appliances family, and we hope the information provided helps! -Charlie@GEAppliances
Thank you for connecting with us. We are more than happy to guide you with replacement models.
We recommend replacing your microwave with the model PEB7227DLWW, as these appliances share similar dimensions and exact capacity. Our trim kits are however model specific, so the compatible trim kit(s) for this recommended model are JX7227DLWW (27") and JX7230DLWW (30"). You can view this recommended microwave model on our website at the link below. https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227DLWW
We are honored to have you as a part of the GE Appliances family, and we hope the information provided helps! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues and then just quit working
on January 20, 2024
Posted by: MD2000
from Topeka
Experienced sparking after a couple years of use and now it just totally quit working. Even worse, there is not a replacement that my current trim kit is compatible with and the newer models and trim kits don’t fit in our existing space in our kitchen. A poor quality product has now led to a construction project. We won’t be going with GE again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 29, 2024
Oh no!
We're so very sorry to hear you're not having the best experience with your microwave. We appreciate you taking the time to let us know. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
We're so very sorry to hear you're not having the best experience with your microwave. We appreciate you taking the time to let us know. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparks and flames
on January 21, 2024
Posted by: austinmt
Add me to the list of customers who must now replace it and the trim kit. Sparking and flames.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Same problem with everyone else
on January 21, 2024
Posted by: johnk715
About 3 weeks ago the Same problem as everyone else on the thread happened to me seems like they were good for the first year or two. I try to stay optimistic and look for the positive reviews but after 15 minutes of reading reviews, I have yet to find one. Mine is doing the same as others, sparking for no reason. I've done all the online research I could and can't come up with anything. I worry if I replace the magnetron or other parts it'll just fault when we're not around. I have 4 kids in my home and I don't want the anxiety of being that stressed just trying to pop some popcorn. Mine is with a trim kit, built into my cabinets. OF COURSE this model is no longer available and both microwave and trim kit are useless. I now have to spend close to one thousand for a new microwave and trim kit and being someone who enjoys aesthetics will eventually have to replace all my appliances to match the new one.
Which I'm already starting because conveniently my GE dryer heating element went out the week after the microwave (purchased same time).
I would assume the product is no longer manufactured because there was something wrong with all of them. Just sucks I'm having to buy a new microwave, trim kit and dryer. and because of my ocd, the rest of my appliances as well. It's probably smart to start replacing anyway with how long it takes product to get it. I was shopping fridges and the soonest I could get one was weeks out, that's a long time to not have a fridge.
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the microwave.
We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the microwave.
We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Worked great for 14 years!
on January 23, 2024
Posted by: Bonanza Mo
Highly functional as a built in over our built in oven . Has lasted 10 years, Just did burn on the inside so looking for a comparable model to replace it with
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked great until it began sparking and died
on January 25, 2024
Posted by: MamaBear70
from The Woodlands, TX
Like the recent reviews state, ours also sparked before dying. Not sure what GE packed into this model to make them all go kaput at the same time.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 1, 2024
Hello - Thank you for taking a moment to connect and share your review. We're sorry to hear about your microwave sparking on you. That is not something we want or expect.
With this in mind, we are going to note this down and send it over to our product team for review. This way we can look for improvements and prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
With this in mind, we are going to note this down and send it over to our product team for review. This way we can look for improvements and prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on January 27, 2024
Posted by: CLHamm
We have had numerous issues with this microwave. Arcing for no apparent reason, won’t heat, etc.
Response from geappliances.comBy Adrian, GE_Appliances, February 2, 2024
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with arching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com