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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
1
Very poor quality chipped interior finish
on January 27, 2024
Posted by: Unhappy customer9417
I too have starting experiencing sparking very unhappy as unit is built in. When I looked inside the microwave I see a chip in the finish. I have had microwaves for more than 20 years and I have never had chipped finish in the interior. GE needs to take some responsibility for poor quality.
Response from geappliances.comBy Lauren, GE_Appliances, February 2, 2024
Hey there - we’re so sorry that your microwave is having these issues with sparking. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave immediately. We would like to assist you with this issue and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Hazard
on January 30, 2024
Posted by: AlarmedbyGE
Fire Hazard. This microwave caught on fire! It had to remove it; as it's a danger to everyone in the house and children! I need another built-in microwave to replace this dangerous one! Please don't buy this one for the safety of your family and home!
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 6, 2024
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with catching fire. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not purchase
on February 9, 2024
Posted by: Stormyh
from Peoria, AZ
This must be a defect with this microwave. Mine just started sparking, and I don’t have any peeling issues. Very frustrating and unhappy.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, February 13, 2024
We are sorry to hear you are having this issue with your microwave and understand your concern. We recommend making sure you aren't using recycled paper towels inside the microwave. These have been known to have some metal fragments that can cause arcing. Please also review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875&_ga=2.29344188.1262694725.1707758723-746032434.1701212092&_gac=1.39963286.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE&_gl=1*10h9jiz*_ga*NzQ2MDMyNDM0LjE3MDEyMTIwOTI.*_ga_1JLE3BZ79Y*MTcwNzg2Nzk4OS41MzQuMS4xNzA3ODY3OTk1LjAuMC4w
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave Sparking
on February 11, 2024
Posted by: kmack1982
from Charlotte, North Carolina
My product started sparking with no paint peeling or anything on the inside of our microwave. I had a mug with water that I have heated for tea many many times and this has never happened. I tried again with a glass bowl and it sparked as well. I am very disappointed. What if I was not close to the microwave to stop it. I am afraid there would have been a fire.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Lauren, GE_Appliances, February 14, 2024
We’re so sorry that your microwave has been having these issues. We would like to assist you with this and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Safety Hazard
on February 17, 2024
Posted by: RNak
from Springfield MO
Started sparking with no paint peeling or anything on the inside (right) of our microwave. We tried to warm a cup of milk when it happened. We normally use daily for milk warming. We tried with a glass bowl and it sparked as well. I am very disappointed. This is a safety hazard for anyone. We are lucky to be there when it happened so that we can turn it off. As i am reading reviews it appears this is a common problem. Please kindly recall this product for the safety reasons.
Features
4
Performance
3
Quality
1
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, February 20, 2024
We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Scared and dissapointed
on February 24, 2024
Posted by: Yclarke
While making microwavable popcorn, the microwave started to spark, smell like an electrical fire and make an God awful noises. I thought the unit caught on fire, but thankfully it did not. I'm disappoint this is happening as we never had this happen before. As of recent, it is happening more frequently and is a safety concern. I told my kids not to use it anymore.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, February 26, 2024
Thank you so much for connecting with us on this. A member of our team will be reaching out to you via email to gather additional information regarding your microwave. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Hazard
on February 25, 2024
Posted by: SukhG
Our microwave sparked while warming up some cookies.
Response from geappliances.comBy Charlie, GE_Appliances, February 27, 2024
We're sorry to hear that your microwave is sparking and we want to ensure you get the assistance you need, and an agent will be reaching out to you by email.
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't work!
on February 28, 2024
Posted by: RagYen
The microwave just doesn't heat up. Lasted only for 8 years and had problem several times.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 29, 2024
We're sorry to hear that your microwave no longer heats. Please refer to the link below for some troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the suggestions above don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the suggestions above don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com