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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
2
Only lasted four years!
on February 10, 2021
Posted by: Mdg5
from Huntsville, AL
Was a great microwave until year four. First, the main keypad board stopped working and had to be replaced and now the magnetron and diode have gone out.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, February 12, 2021
Hello there Mdg5,
We're very sorry to hear that your microwave stopped working after four years. We can definitely understand your frustration. Having the magnetron replaced will require service from a technician. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We're always a call away! Mike@GEA
We're very sorry to hear that your microwave stopped working after four years. We can definitely understand your frustration. Having the magnetron replaced will require service from a technician. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We're always a call away! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Problems Problems
on February 22, 2021
Posted by: JB Boy
from BAKO
Worst microwave ever.....cheep, cheep, cheep. Always not working, heating stops working for 3rd time now!!!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, g, February 23, 2021
Hi JB Boy - Thank you for the review. We're very sorry to hear of your microwave situation. This is frustrating, we know. We'd love to hear from you on how we can make your experience with our products better. If you would like to reach out to us about your microwave issue further, please don’t hesitate to do so through this link: https://www.geappliances.com/ge/service-and-support/contact.htm Thanks for choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Everything Backordered
on March 20, 2021
Posted by: Tortmom
from Falls Church VA
Keypad control broke after 6 years. Have been waiting since Nov. 2020 for the part. Three service calls so far--no one had the part or could fix it. Now I hear I won't get the part until May.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, March 25, 2021
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about your keypad issues and for the long wait time for the part. COVID-19 has caused issues with our appliance and part availability. Know that we're doing the best we can to manufacture and re-supply as quickly as we're able.
Your ongoing patience here is greatly appreciated.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. We're sorry to hear about your keypad issues and for the long wait time for the part. COVID-19 has caused issues with our appliance and part availability. Know that we're doing the best we can to manufacture and re-supply as quickly as we're able.
Your ongoing patience here is greatly appreciated.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped Heating
on May 25, 2021
Posted by: Chrosh21
from Colorado
We bought this model MW 6.5 years ago. After 3 years, it stopped heating and we replaced it on our own dime. Unfortunately it is a built-in and this is the only model that fits in the space. So we bought a second one. And, on cure, 3 years later this one isnt heating either. I dont know how many MW I've owned over the decades, but this is the only brand of MW that I have had to replace for failure to operate.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, May 26, 2021
Hello, thank you for your review. We are very sorry that your microwave stopped operating properly and had to be replaced. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
NEED HELP
on June 16, 2021
Posted by: Tosby
from Houston,TX
Microwave doesnt work anymore. I suddenly shuts off completely after a few seconds of running. It keeps resetting, now to a point where we cant use it. How do we get a replacement. This is built in with the installation kit, so it is the only model that fits. PLEASE HELP!!
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 17, 2021
Hi, We really appreciate you being a loyal member of our GE Appliance family and are glad that you’ve reached out to us for help! The PEB7227ANDD microwave would be a good replacement choice for your existing unit and the new trim kit would be either JX7227SLSS (27" wide) or JX7230SLSS (30" wide). To view this microwave and the trim kits, please visit the following links:
https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD
27" trim kit: https://www.geappliances.com/appliance/GE-Required-27-Built-In-Trim-Kit-JX7227SLSS-JX7227SLSS
30" trim kit: https://www.geappliances.com/appliance/GE-Required-30-Built-In-Trim-Kit-JX7230SLSS-JX7230SLSS
We're here for you anytime you have questions. Thanks for being a loyal GE Appliances customer! - Sharon @GEA
https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD
27" trim kit: https://www.geappliances.com/appliance/GE-Required-27-Built-In-Trim-Kit-JX7227SLSS-JX7227SLSS
30" trim kit: https://www.geappliances.com/appliance/GE-Required-30-Built-In-Trim-Kit-JX7230SLSS-JX7230SLSS
We're here for you anytime you have questions. Thanks for being a loyal GE Appliances customer! - Sharon @GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after a few years
on November 3, 2021
Posted by: bobbymu1
from Los Angeles, CA
This unit stopped heating only after two years. Terrible quality and only 1 year warranty on it. Looking at other reviews, many other people are facing the same issue with this. Avoid GE products if you want reliability!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, November 4, 2021
Hello there, we're terribly sorry to hear your microwave quit working after just two years. This is never what we want to see from our consumers so we can only imagine how frustrating this has been.
We appreciate you bringing this to our attention and we're wishing you the best.
Guy@GEA
We appreciate you bringing this to our attention and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Sparks like the 4th of July
on November 6, 2021
Posted by: Andre 1911
from Atlanta
Owned this model for just under 4 years and it randomly started sparking like crazy (as if I’ve placed foil/metal inside the unit while running) when attempting to use it. Not sure what’s causing this but I now see in the reviews that others are having similar issues and that GE is no longer manufacturing this model which hints at it being a dud! Thing wasn’t cheap when I bought it and I also installed a matching surround kit. For uniformity and kit compatibility purposes I’m looking for an upgraded model with the same dimensions.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 9, 2021
Hello there,
We're awfully sorry to hear that your microwave was sparking and truly understand how scary that must be. We'd love to be of assistance, so an agent will email you soon. We're looking forward to working with you. Thanks for choosing GE. Mike@GEA
We're awfully sorry to hear that your microwave was sparking and truly understand how scary that must be. We'd love to be of assistance, so an agent will email you soon. We're looking forward to working with you. Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Dsswest
from Austin Texas
Came brand new with her new house. First one stopped working at three years. Replaced with the same make and model and three years later there’s rust in the porcelain is chipping off. Not a reliable product. Very disappointed in GE
No, I would not recommend this to a friend.
Response from geappliances.comBy Gina@GEA, GE_Appliances, March 29, 2022
We’re incredibly sorry to hear the original microwave needed to be replaced after three years and that the new unit is rusting and chipping. This certainly isn’t the experience we expect and will be sure to pass this along to our design team for improvement.
While minor chips to the surface coating on the microwave's interior cavity will not affect the product's performance, discontinue use of the microwave if the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable). The microwave is not repairable.
Please let us know if you have any additional questions. We’re always here to help. -Gina@GEA
While minor chips to the surface coating on the microwave's interior cavity will not affect the product's performance, discontinue use of the microwave if the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable). The microwave is not repairable.
Please let us know if you have any additional questions. We’re always here to help. -Gina@GEA
Written by a customer while visiting geappliances.com