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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
3
Need replacement model
on April 26, 2022
Posted by: CSC65
from Virginia
We have model PEB7226SF1SS as a built-in and after a few repairs it’s no longer useable. We would like to replace it with something that matches the existing built-in kit already installed and hoping we can find a replacement that also does convection baking. Is there a model that microwaves and convection bakes that will fit our existing buil-in?
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, April 29, 2022
Hi there,
Thanks for taking the time to leave a review on your microwave! We'd love to help you shop around.
The easiest replacement for you would be model PEB7227ANDD which you can see here: https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD - You are not able to use your old trim kit with a new microwave as the trim kits are model specific. The new model we've listed has several trim kits that you can see in its Specs & Details section.
If you're wanting a convection model, take a look at PEB9159SJSS: https://www.geappliances.com/appliance/GE-Profile-1-5-Cu-Ft-Countertop-Convection-Microwave-Oven-PEB9159SJSS - This choice however will require adjusting your cutout space to accommodate the new microwave. Its trim kits are also listed in its Specs and Details section.
If you'd like to look at the trim kits themselves, you can search for their part numbers on our parts page here: https://www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts
We do hope this helps!
If you've got other questions or concerns, know that we're always happy to help.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review on your microwave! We'd love to help you shop around.
The easiest replacement for you would be model PEB7227ANDD which you can see here: https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD - You are not able to use your old trim kit with a new microwave as the trim kits are model specific. The new model we've listed has several trim kits that you can see in its Specs & Details section.
If you're wanting a convection model, take a look at PEB9159SJSS: https://www.geappliances.com/appliance/GE-Profile-1-5-Cu-Ft-Countertop-Convection-Microwave-Oven-PEB9159SJSS - This choice however will require adjusting your cutout space to accommodate the new microwave. Its trim kits are also listed in its Specs and Details section.
If you'd like to look at the trim kits themselves, you can search for their part numbers on our parts page here: https://www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts
We do hope this helps!
If you've got other questions or concerns, know that we're always happy to help.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Stopped working after 6 years
on September 1, 2022
Posted by: Mjaid
from Harrisburg PA
Started making occasional strange noise, a couple months later noticed a strange smell then stopped working, no power to it at all. Just hit 6 years and not used very hard.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, September 2, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the features, but sorry to hear that it stopped working.
To troubleshoot, replace the fuse or reset circuit breaker. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the features, but sorry to hear that it stopped working.
To troubleshoot, replace the fuse or reset circuit breaker. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
zapping and sparking sound on the right side
on November 20, 2022
Posted by: Pheysome1
from Fulshear
We had this unit PEB72266SSF1SS for just 6 yrs and zapping and sparking sound on the right side. It creates the stain as well. Seriously, this microwave is junk. Just less than 6 yrs. This model has been known to have the same issue with other customers. Don't buy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on June 3, 2023
Posted by: Terrence Mabry
from Evans Ga
Like others, ours is scorched on the inside and of course there is no replacement. Horrible planning on GEs part. They should be embarrassed.
No, I would not recommend this to a friend.
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 7, 2023
Hello! appreciate you for taking the time to provide feedback. We are so sorry to hear that your new microwave is experiencing issues with scorching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Could have started a fire
on June 24, 2023
Posted by: Behappy81
from Omaha, Ne
Not happy!! We bought the microwave plus trim kit and within a few months sparks started happening inside (no we didn’t have anything metal in it-for instance a brownie in a glass dish made it spark). After three years the whole thing had a major sparking event and stopped working. I’m shocked it didn’t start a fire. Dangerous! I would not recommend. (Tried to post photos of the scorch marks inside but website wouldn’t allow me to attach).
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 26, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave had issues with sparking and that it stopped working. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave had issues with sparking and that it stopped working. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy
on July 18, 2023
Posted by: Anonymous
from Dallas
Don’t ever buy , it sparks like anything, crazy it just sparks
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 19, 2023
Hi,
We're sorry to hear your microwave's been arcing and we understand how concerning that can be. This isn't the experience we expect to hear, and we'd like to help. In the following link you'll find an article outlining what causes arcing and how to avoid it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605&_ga=2.261115012.862029939.1689601016-575474648.1665505672
Thanks for leaving a review and please let us know if you have any questions. We're always glad to help.
-Sylvia@GEA
We're sorry to hear your microwave's been arcing and we understand how concerning that can be. This isn't the experience we expect to hear, and we'd like to help. In the following link you'll find an article outlining what causes arcing and how to avoid it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605&_ga=2.261115012.862029939.1689601016-575474648.1665505672
Thanks for leaving a review and please let us know if you have any questions. We're always glad to help.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
TERRIBLE! Buyer Beware!
on September 13, 2023
Posted by: BeckyIL
from Willow Springs, IL
Agree with other users. This unit should be recalled! Just as others mentioned mine sparked for no reason at all. Placed only a microwave safe mug with some coffee in it this morning and the unit mad a zapping noise, fizzled and turned off. It is now totally unresponsive. When I went in to inspect, the metal plate on the right was scorched. Thank goodness the unit did not catch fire and burn my kitchen! Absolutely unacceptable for a high price microwave unit!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEAppliances, GE Appliances , September 15, 2023
Hello there.
Thank you kindly for reaching out to us and providing feedback on your appliance. We are incredibly sorry to hear that you've noticed your microwave arcing. This is certainly not the quality we expect to see.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@GEAppliances
Thank you kindly for reaching out to us and providing feedback on your appliance. We are incredibly sorry to hear that you've noticed your microwave arcing. This is certainly not the quality we expect to see.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Danger
on September 13, 2023
Posted by: Ted1999
from Sacramento, CA
I am replacing this product now after 5 years because it is Arc-ing electrically. Several other users have had same, dangerous problem. GE stopped making the unit but such a brand should offer discounts on the replacement for existing owners.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , September 15, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We're sorry to hear about the arcing you noticed inside your microwave. That is never the experience we want for anyone.
With this in mind, we are going to take a moment to connect and share this with our production team. This way we keep things in mind going forward with our models. You can also have one of our approved technicians come out to check on this. We're confident that they can provide a resolution for this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to take a moment to connect and share this with our production team. This way we keep things in mind going forward with our models. You can also have one of our approved technicians come out to check on this. We're confident that they can provide a resolution for this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com