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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
1
Beware, Fire Danger
on September 23, 2023
Posted by: Matt2907
Like many other reviewers have mentioned lately, mine is arcing and an absolute fire danger. Trying to replace with something similar, but wary of the brand now despite having used them exclusively in my past 3 homes.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 25, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with arching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire 🔥 Hazard
on October 1, 2023
Posted by: Rcottle79
from Morgantown WV
This product almost cost our house on fire. Does anyone know if there is a class action lawsuit yet. I saw a bunch of other reviews and post with the same issue.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , October 3, 2023
Hello - Thank you for taking a moment to connect and share what has been going on. We are really sorry to hear about the arcing that you noticed. That is not the experience we want for anyone.
We're going to have one of our agents get in touch over email, this way we can collect some information and report this to the appropriate teams. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
We're going to have one of our agents get in touch over email, this way we can collect some information and report this to the appropriate teams. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire hazard - should be recalled.
on October 1, 2023
Posted by: ilja123
As many other reviewers have now said this unit is arcing and how has burned a hole its side. Very disappointed.
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances, October 3, 2023
Hello - Thank you so much for reaching out and sharing your experience. We are incredibly sorry to hear about the arcing you noticed. This is not something we expect.
We are going to send this over to our production team, this way we can collect and review everything. Again, we are really sorry we have let you down and we appreciate your comments.
Feel free to reach out to us if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to send this over to our production team, this way we can collect and review everything. Again, we are really sorry we have let you down and we appreciate your comments.
Feel free to reach out to us if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Caution Fire Danger
on October 1, 2023
Posted by: sojoe1
from Mount Vermon, KY
We installed this microwave new approximately 7 years ago but it recently made a loud noise and started arcing while in use. Luckily, I was at the microwave when it happened and immediately shut it off. When I opened the door, smoke rolled out of the microwave and I immediately grabbed the fire extinguisher just in case it got worse.
If you have this microwave, either monitor it while in use or replace it.
Features
4
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, October 3, 2023
Hi,
We're so sorry to hear this happened to your microwave, but we're glad no one was hurt. Arcing is unexpected and can happen for several reasons. You can find out why using the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605&_ga=2.209585618.1784905551.1696266100-575474648.1665505672
We are glad you've discontinued use of this model, and our quality team will be made aware of your comments. Thank you for your patience and understanding.
-Sylvia@GEAppliances
We're so sorry to hear this happened to your microwave, but we're glad no one was hurt. Arcing is unexpected and can happen for several reasons. You can find out why using the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605&_ga=2.209585618.1784905551.1696266100-575474648.1665505672
We are glad you've discontinued use of this model, and our quality team will be made aware of your comments. Thank you for your patience and understanding.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Needs to be recalled
on October 12, 2023
Posted by: KS01
It looks like I’m having the same problem that everyone else is: microwave started arcing it for no reason and caused horrible, burnt wire smell. I called GE and they confirmed that this model has not been recalled yet. I guess my next step is to file a complaint with GE. I am very skeptical of buying this brand again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE Appliances, October 12, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the microwave is arcing and caused a terrible smell. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the microwave is arcing and caused a terrible smell. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Issue
on October 12, 2023
Posted by: Lauren1414
from New Jersey
A few days ago this product started smoking and burnt on the side, out of nowhere. Very dangerous. The side has a burnt spot that looks like it was coming from the inside panel.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sylvia@GEAppliances, GE Appliances, October 13, 2023
Hi,
We're sorry to hear your microwave started smoking. That can be very worrying, and we'd like to help.
We first recommend discontinuing use of the microwave. We also suggest contacting 1-800-432-2737 for additional assistance with your unit. Please let us know if you have any questions and we'll be happy to help.
-Sylvia@GEAppliances
We're sorry to hear your microwave started smoking. That can be very worrying, and we'd like to help.
We first recommend discontinuing use of the microwave. We also suggest contacting 1-800-432-2737 for additional assistance with your unit. Please let us know if you have any questions and we'll be happy to help.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Arcing and Sparking damaged interior housing
on October 16, 2023
Posted by: Danyel
from St Augustine, FL
My daughter was heating up one of those breakfast in a cup oatmeal servings. It started arcing and sparking and fortunately I was able to knock her out of the way in time and pull the plug before she was injured. I noticed several other similar complaints with this product when I tried to find service options.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy GE Appliances, October 17, 2023
Hello there,
We're so sorry to hear your microwave is arcing and sparking. We can certainly understand how disruptive something like this can be. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a great day. - Tierra@GEAppliances
We're so sorry to hear your microwave is arcing and sparking. We can certainly understand how disruptive something like this can be. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Class Action
on October 31, 2023
Posted by: LSJD
Fire started inside similar to all the other stories for this model.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, November 2, 2023
Oh no!
We're sorry to hear that your microwave caught fire. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We do see you have a service appointment scheduled for today. We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand.
If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
We're sorry to hear that your microwave caught fire. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We do see you have a service appointment scheduled for today. We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand.
If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com