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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Slate
Customer Rating
1
Extremely unsafe. Microwave should be recalled
on December 19, 2024
Posted by: Rach90
from Roseville, CA
As many others have stated this microwave seemed to work well at first until it became unsafe to use when it started sparking and popping and nearly started a fire. I am shocked that this microwave has not been recalled since this seems to be a common issue. I thought maybe it was just us and that we got a bad one until I came here and read the other reviews. We have been struggling to find a replacement as there is no suitable replacement offered that will fit with the existing trim kit and match the rest of our appliances. I would appreciate if GE would help us to remedy this issue especially since the product was clearly defective and posed a significant safety risk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, January 7, 2025
We're so sorry to hear about your microwave causing a safety concern and has been sparking when in use. Safety is our top priority and would like to gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience we are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
UNSAFE PRODUCT, RECALL NEEDED
on December 24, 2024
Posted by: Stl2024
Same issue as everyone else within the last 30 days. The microwave made loud crackling and banging sounds. Upon investigating there was the same burn mark just like others posted here. This is a HUGE safety issue and will likely cause serious injury to someone soon. GE needs to recall this product ASAP. As there is no replacement product for this microwave it renders the trim kit useless and is making it very difficult to find a suitable substitution.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2025
Allow us to assist you with your microwave. Your safety is our top priority. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Another defective and dangerous unit
on December 25, 2024
Posted by: APCP
from Reno, NV
After 7yrs of flawless operation our microwave experienced the same arc/flame issues everyone else seems to be having. What’s worse is it happened today, Christmas morning, during our traditional breakfast routine. Only to be disappointed further once we found out there is no replacement to fill the custom cabinetry we built around this appliance.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2025
We'd like to assist you with your microwave. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Safety Hazard and No Replacement
on December 27, 2024
Posted by: JLR123456789
from Sarasota, FL
Same issue as everyone else within the last 30 days. As with other reviewers, the microwave made a loud crackling and banging sound and a hole was burnt out on the right-hand side, as similar to all the other pictures. As there is no replacement product for this microwave, we can't find a suitable substitute. Not to mention this is a massive safety and hazard issue. GE needs to address and make a recall as well as find a solution for this.
No, I would not recommend this to a friend.
Response from geappliances.comBy Jonathon, GE_Appliances, January 10, 2025
We are sorry to hear about your microwave arcing. We'd like to help out with this. We recommend getting in touch with our service team. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Same sad song!!!!
on January 3, 2025
Posted by: Left in a Lurch
from CO
I am reading the reviews and I JUST had the same thing happen—microwave is no longer heating. GE you MUST respond to us and make this right!!! We all have custom built-ins and need a replacement. Come on—do the right thing!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Tierra, GE_Appliances, January 16, 2025
Allow us to support you with your microwave no longer heating. Keep an eye on your inbox for an email from a team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting geappliances.com
Customer Rating
1
Caught fire
on January 6, 2025
Posted by: KristianP
from Boston
Similar to others on this page, we went to reheat pizza on a microwave safe dish this week and the microwave basically caught fire. Damage looks exactly like everyone else’s pictures. Worked fine previously. Tried to add images but wouldn’t upload.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, January 17, 2025
We'd like to assist you with your microwave. Your safety is our top priority. We see that a case has been set up for you and someone from our consumer relations team will be reaching out via email. Please keep an eye out for that email and respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dangerous
on February 23, 2025
Posted by: Fire in the hole
It seems what happened to a lot of people's microwaves happened to mine. Wave card scorched and inside of unit is also damaged as a result. Very dangerous! Having a hard time finding something to fit the same spot. 8 years old. Wouldn't be so upset if I could find something to easily fit the same exact spot.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 26, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dangerous Faulty Product/Stop Using Immediately
on March 17, 2025
Posted by: Real3505
from Texas
The first time it sparked we thought the entire microwave was catching on fire. We quickly opened it and did not notice any scorching. A couple of days later the same thing happened, except this time it left a large scorched area. After
getting online and reading all the other similar issues from other customers, it is shocking that a company as reputable as GE has continued to allow this issue to persist and has not issued a recall on this model. I have removed my microwave and will be purchasing a new one. I refuse to allow my family to consume food from the microwave after flames and sparks ignite from the inside. GE please consider the health and safety of all of the consumers who are unaware of this potential issue and do a product recall.
getting online and reading all the other similar issues from other customers, it is shocking that a company as reputable as GE has continued to allow this issue to persist and has not issued a recall on this model. I have removed my microwave and will be purchasing a new one. I refuse to allow my family to consume food from the microwave after flames and sparks ignite from the inside. GE please consider the health and safety of all of the consumers who are unaware of this potential issue and do a product recall.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 20, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com