Response from hp.comBy Amanda , HP Care, January 27, 2023
Hi there D,
I'm sad that you didn’t enjoy our product. You stated the cartridges didn't work. Could you be more specific? Was the print quality acceptable? Did you get any error messages? These types of metrics allow for better troubleshooting. Don't forget to check out our online help at www.support.hp.com/us-en/help/diagnostics/. Our support line is always open at www.support.hp.com/us-en/contact-hp/.