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Customer Reviews Collected from brother-usa.com |
Brother - Wireless Black-and-White Laser Printer - Black
Average Customer Rating:
4.4
Rating breakdown 663 reviews
5 Stars
446
4 Stars
136
3 Stars
29
2 Stars
23
1 Star
29
89%of customers recommend this product.
(
581 out of
652)
Customer Reviews for Brother - Wireless Black-and-White Laser Printer - Black
Customer Rating
3
Solid printer with a design flaw
on February 22, 2023
Posted by: Esteban in Colombia
This is a solid utility B/W printer, but it shares a design flaw with some other Brother products, viz., the dreaded "No Paper" error that signals that you have broken a small, fragile plastic part that detects that the paper tray has been inserted. This has happened on two of my Brother products (the 2270 and an all-in-one printer/scanner/copier). It's fixable, but requires ordering a replacement part and viewing user YouTube videos to learn how to disassemble the printer.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 23, 2023
We understand you're experiencing paper errors and broken parts issues with your Brother HL2270DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Machine died.
on March 6, 2023
Posted by: Anonymous
from Shallotte, NC
The machine just died. It said there was no paper in the paper tray yet there is lots of paper and n the tray. Machine has been okay over the it’s life.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 8, 2023
We understand you're experiencing a no paper error with your Brother HL-2270DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/57792
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/57792
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Quality Printer - works well
on April 27, 2023
Posted by: RMmd
This printer is used daily, printing thousands of pages. I find that it is rather slow to respond, but prints well. I wish it would notify with a beep when out of paper...
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great buy
on April 30, 2023
Posted by: Alain
from Montreal, Qc
Great print quality. Love both side printing also.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Product vs Customer service
on May 15, 2023
Posted by: A Smith
The HL-2270DW is extermely functional for my needs and has been a real work horse for me for years. Customer service help is a little more challenging with trying to resolve a new issues that has surfaced. Youtube and Brother videos help to a point but does not resolve my issues with the printer. If I can ever talk to a live customer service rep I believe it will or can be an easy fix. Getting caught up with the continuous loop of none human interaction can be frustrating.
Written by a customer while visiting brother-usa.com
Customer Rating
5
This is a TRU GEM
on May 26, 2023
Posted by: Anonymous
from Ottawa, Ontario
I've had this printer for a VERY long time and it continues to perform perfectly!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent Product
on October 20, 2023
Posted by: Theresa
This printer is fantastic. Very lightweight and excellent print quality and performance. Love it because it’s wireless and is laser. Laser cartridge lasts a long time not like the inkjet printers. Would highly recommend this printer.
Written by a customer while visiting brother-usa.com