 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Average Customer Rating:
2.9
Rating breakdown 88 reviews
5 Stars
25
4 Stars
12
3 Stars
9
2 Stars
9
1 Star
33
41%of customers recommend this product.
(
36 out of
88)
Customer Reviews for Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Customer Rating
1
This dishwasher has been a pain
on March 23, 2017
Posted by: Lula23
from AZ
I have owned this dishwasher for a little less than three years and it has been a problem. I have had 5 different issues. I would not recommend this. I was so excited to have a new dishwasher and the the original reviews were positive. Fast forward to the last couple of days- I thought I was going to have to replace it, but now it started working again after my husband took it apart three times and put it back together. We took three of the parts over to an appliance parts store and they tested them and they worked, but the dishwasher wouldn't. Finally tonight with our fingers crossed and my son threatening the machine it scared it back into working. We will see for how long.
Pros: stainless steel cleans up well.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi Lula23,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556553
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556553
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't last 3 years
on July 15, 2017
Posted by: ArizB
from Phoenix, AZ
Expertise:Expert
It was good looking, all the same features of the high-end dishwashers from other brands but for less money. Unfortunately, just like my Samsung fridge, it's junk. This thing began stopping mid-cycle a year ago with an oE error code and last week that error became permanent. Dishwasher no longer functional. I'm really surprised because my mom's old dishwasher (not a Samsung) lasted 30 years and I thought I was buying a better dishwasher. Samsung appliances have "taken Me to the cleaners."
Pros: Inexpensive
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 29, 2022
Hello ArizB,
We appreciate you informing us that your Samsung dishwasher stops mid-cycle with an OE error code. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
For other concerns, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144854142), which will help our team pull up your information.
Thank you!
-Angelica
We appreciate you informing us that your Samsung dishwasher stops mid-cycle with an OE error code. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
For other concerns, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144854142), which will help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Does not clean well
on November 18, 2018
Posted by: Mafeili
from Seattle, WA
We've had it for a few years now and we have never been able to get it to clean the way it should. We've tried all suggestions and used manufacturer recommendations. Dishes still come out with food on them, sometimes oily, sometimes with a film.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2018
Mafeili I understand your concerns, and I have an article with information about your concern. Please follow this link https://bit.ly/2Q5gOEZ to the article. Thank you for being a part of the Samsung family because we value as a loyal customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
OE Code
on December 3, 2018
Posted by: b1rdyb1rdy
from Muncie, IN
Expertise:Intermediate
We had our dishwasher for 5 years and at least a couple times a year, it was down for an OE code. We had purchased a maintenance agreement for this appliance and it paid for itself in service calls. We replaced the drain pump twice, drain hoses and even the motherboard on this and 6 mos. later the code returns yet again! Unfortunately, I wasn't saving all the repair receipts (and they didn't keep good records either) so I have no proof to be able to get this machine deemed "a lemon". I don't usually write reviews but I do read them before I make a major purchase. I am warning prospective buyers to look elsewhere! We threw in the towel and just purchased a Maytag...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Works good, until it doesn't.
on August 16, 2019
Posted by: Honcho29
product preforms but quality control is a big issue with all their products. i have all their appliances and i'm running out of vacation days to meet the repairman.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Controls Quit
on October 20, 2019
Posted by: NE Ohio Builder
from Ohio
[This review was collected as part of a promotion.] touch controls quit working. panel was replaced, failed in three months. unplugging power reset panel, unplug, repeating every threeweeks, "slam" doorthenitwouldworkagain. nowwaterdripsoutofpanel
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Never worked - Samsung wont help- what a nightmare
on May 25, 2020
Posted by: Disappointed
from NY
purchased for a flip. a year later installed for the 1st time. ran 2 mins, got 1st of many error codes. called sams’g, it was out of warranty had to pay for serv. tried troubleshooting got more codes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
I see that we have you currently set up for service and working with our authorized service center to resolve your issue. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Down more than not
on February 4, 2023
Posted by: Drew
We bought this a couple of years ago and have nothing but problems with it. It has been down more than it's been working. Stay away from Samsung dishwashers.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Leo, Samsung Care, February 9, 2023
Hi Drew,
We wish to help you as best as we can with your Samsung dishwasher model.
I have shared Samsung links as well as a video that may help with your Samsung dishwasher model.
Samsung dishwasher does not start or fill with water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Samsung dishwasher does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher won't start a cycle:
https://www.youtube.com/watch?v=CCin9FqQ3xI
I also have shared the user manual of this model below. You may turn to pages 22 - 25 for additional steps if needed.
To better assist you and to collect more details, please reach us with the following options so we can know the specifics of your experience:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435659 to help our team pull up your information.
Leo
We wish to help you as best as we can with your Samsung dishwasher model.
I have shared Samsung links as well as a video that may help with your Samsung dishwasher model.
Samsung dishwasher does not start or fill with water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Samsung dishwasher does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher won't start a cycle:
https://www.youtube.com/watch?v=CCin9FqQ3xI
I also have shared the user manual of this model below. You may turn to pages 22 - 25 for additional steps if needed.
To better assist you and to collect more details, please reach us with the following options so we can know the specifics of your experience:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435659 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US