 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Average Customer Rating:
2.9
Rating breakdown 88 reviews
5 Stars
25
4 Stars
12
3 Stars
9
2 Stars
9
1 Star
33
41%of customers recommend this product.
(
36 out of
88)
Customer Reviews for Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Customer Rating
3
Pretty to look at and quiet operation
on May 19, 2014
Posted by: Trappedinthevalley
from Fresno
Expertise:Beginner
I chose this product based mostly on its appearance. It is located right next to a stainless samsung fridge and I wanted the look to match. Unfortunately, while it is a sleek design, the washer doesn't do a great job of washing dishes. After the first dozen loads I find that dishes need to me mostly prewashed or they won't come out clean.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 20, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that you like the design of the product despite the issue you're experiencing with your dishwasher as your dishes won't come out clean, and you need to prewash them before washing. We do apologize for the inconvenience this has caused you. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ on how to deep clean your Samsung dishwasher.
You may also check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144423040.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that you like the design of the product despite the issue you're experiencing with your dishwasher as your dishes won't come out clean, and you need to prewash them before washing. We do apologize for the inconvenience this has caused you. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ on how to deep clean your Samsung dishwasher.
You may also check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144423040.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
DISAPPOINTING BUY
on August 30, 2014
Posted by: Florida2
I recently remodeled my kitchen and chose Samsung appliances. I have had problems with every single appliance. This dishwasher runs well and is quiet, but the soap dispenser does not open during the cycle. I have to stop the cycle and open the dispenser manually. This is a brand new dishwasher mind you. I will be leaving reviews on the other appliances in our kitchen. Very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dishes don't dry even on sanitize, and dishes end up smelling bad.
on September 8, 2014
Posted by: MrBill0003
from Orange County, CA, USA
Expertise:Intermediate
Dishes don't dry even on sanitize, and dishes end up smelling like pond water
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello MrBill0003,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as the dishes don't dry, don't sanitize, and smell bad. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you if your dishes are not clean after using your dishwasher. Just click on the type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ if your clothes are not dry after using your dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ if your dishwasher stinks or has a musty, mildew smell.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395912.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as the dishes don't dry, don't sanitize, and smell bad. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you if your dishes are not clean after using your dishwasher. Just click on the type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ if your clothes are not dry after using your dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ if your dishwasher stinks or has a musty, mildew smell.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395912.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher experience ever - From a once satisified Samsung owner
on October 6, 2014
Posted by: 4merSamsungFan
from Sunnyvale, CA, USA
Expertise:Intermediate
First, the good. (1) The dishwasher looks good. (2) The people I have spoken with at Samsung are some of the friendliest I have dealt with.
Now the bad:
Dishwasher has never cleaned dishes properly from the day we purchased it - after eight months and multiple attempts to repair it. Parts were found that"would have gone bad in the next six months if they had not been replaced ." Unless rinsed completely clean, they leave grime that spins from the lower rack to the top rack and leaves the upper rack dishes full of grime or dirt. I have now been told "it is a dish sanitizer, not a dish washer" though I do not believe this to be true that is not what was advertised
Dishwasher has never cleaned dishes properly from the day we purchased it - after eight months and multiple attempts to repair it. Parts were found that"would have gone bad in the next six months if they had not been replaced ." Unless rinsed completely clean, they leave grime that spins from the lower rack to the top rack and leaves the upper rack dishes full of grime or dirt. I have now been told "it is a dish sanitizer, not a dish washer" though I do not believe this to be true that is not what was advertised
Bottom Line: I want to believe that we got a lemon and am happy to revise this review. But at this point, the only thing I can say is this is a terrible quality product that is mis-advertised. Do not buy Samsung Dishwashers.
Pros: dish sanitizer
Cons: Poor quality, does not was dishes, leaves grime on dishes, sprays grime from bottom rack to top rack
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Awful product
on October 18, 2014
Posted by: tjm4
from CT
Expertise:Intermediate
I've had this dishwasher for 1 month and have yet to get a clean and DRY load of dishes. Yes I use a rinse aid. and sanatize settings
I don't like the racks, unable to fit my dishes. We use alot of plastics and they don't fit well and are always dirty and wet. The only way to get clean dishes are to wash them first.
I don't like the racks, unable to fit my dishes. We use alot of plastics and they don't fit well and are always dirty and wet. The only way to get clean dishes are to wash them first.
I WOULD NOT RECOMMEND THIS TO ANY ONE!!
Pros: Inexpensive
Cons: Did not meet expectations, poor wash and dry
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy Ms. Samsung, HQ, November 13, 2014
Hi tjm4,
I'm sorry to hear you aren't happy with your dishwasher. In addition to the tips you say you've tried, it's also recommended to have your hot water heater set to between 120°F ~ 140°F, and be sure to leave the dishwasher door closed until the cycle is complete. If the "not drying" issue is specific to plastics, this isn't unusual because plastics don't retain the heat necessary to evaporate the water.
Regarding the cleaning performance, please refer to the troubleshooting tips in the manual or on this website, such as cleaning the spray nozzles.
I hope these suggestions help to improve your experience!
Ms. Samsung
I'm sorry to hear you aren't happy with your dishwasher. In addition to the tips you say you've tried, it's also recommended to have your hot water heater set to between 120°F ~ 140°F, and be sure to leave the dishwasher door closed until the cycle is complete. If the "not drying" issue is specific to plastics, this isn't unusual because plastics don't retain the heat necessary to evaporate the water.
Regarding the cleaning performance, please refer to the troubleshooting tips in the manual or on this website, such as cleaning the spray nozzles.
I hope these suggestions help to improve your experience!
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dishwashers -run away
on April 11, 2015
Posted by: JDinpa
from Newtown, PA 18940, USA
The unit has required multiple servicing. It does a poor job of cleaning dishes/glasses/etc. funny how Samsung didn't call to try to extend the warrantee on this one. By far the worst appliance I have ever purchased.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi JDinpa,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395388
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395388
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
None Worse !!
on April 27, 2015
Posted by: Cruisetips
from Sarasota
Expertise:Intermediate
I have never had a product that is worse. It failed twice under warranty so I purchased an extended warranry. 4 months into the extended plan and it has failed again. I will not go into problems getting service. I would NEVER purchase another Samsung appliance. Stick with their TVs.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 31, 2022
Hello Cruisetips,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dishwasher failed twice under warranty. We apologize for any inconvenience this may have caused you, and we'll gladly look into this for you.
To better assist you with this issue, you may contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864461) to help our team pull up your information.
Thank you!
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dishwasher failed twice under warranty. We apologize for any inconvenience this may have caused you, and we'll gladly look into this for you.
To better assist you with this issue, you may contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864461) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher started having issues 11 months after purchase
on April 28, 2015
Posted by: Dslundgren
from NC
Expertise:Intermediate
11 months after the dishwasher was purchased it would stop during the wash cycle and an error message of SE would be displayed. A technician came out and diagnosed the issue. Then the technician came back to replace the part. Within 30 days same issue. Two visits to get it fixed. Now 5 months later we have the same issue and Samsung is refusing due to warranty to fix the problem unless we pay for at least labor. (I had to escalate to get them to pay for parts.) In addition we were told during the November timeframe this is a known issue at Samsung. So basically we were sold a dishwasher with known issues and 18 months later are having to pay money to get it fixed for the third time. I will never purchase another Samsung appliance.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi Dslundgren!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code SE and the same issue after being repaired. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
I also shared the link "Samsung Dishwasher is not Draining": https://www.samsung.com/us/support/troubleshooting/TSG01001363/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734298
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code SE and the same issue after being repaired. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
I also shared the link "Samsung Dishwasher is not Draining": https://www.samsung.com/us/support/troubleshooting/TSG01001363/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734298
Have a great day.
Melardo
Written by a customer while visiting Samsung US