 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Average Customer Rating:
2.9
Rating breakdown 88 reviews
5 Stars
25
4 Stars
12
3 Stars
9
2 Stars
9
1 Star
33
41%of customers recommend this product.
(
36 out of
88)
Customer Reviews for Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Customer Rating
4
Love the sleek looks
on June 17, 2014
Posted by: RRTs
Expertise:Intermediate
This machine is a good machine. It looks very appealing and is very quite. The only issue I have is that it does not dry as good as I think it needs to. Over all a good dishwasher.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Ms. Samsung, HQ, June 27, 2014
Hi RRTs,
Thanks for the feedback! The condensation drying system used in the DW80F800 Dishwasher is designed to save energy and prevent damage to any items that may fall to the bottom during the cycle. To help maximize the drying performance, be sure to use a rinse aid and select the Sanitize option, as appropriate.
- Ms. Samsung
Thanks for the feedback! The condensation drying system used in the DW80F800 Dishwasher is designed to save energy and prevent damage to any items that may fall to the bottom during the cycle. To help maximize the drying performance, be sure to use a rinse aid and select the Sanitize option, as appropriate.
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate
on August 12, 2014
Posted by: GreatExpectations
from Overland Park, KS
Expertise:Intermediate
I was expecting a little more cleaning power out this as an upgrade to our prior dishwasher. If you turn the StormWash on and put something over it, you're good, but it would seem at times I'll unload items from the top that have to be left in for another cleaning cycle.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as you need to unload items from the top for another cleaning cycle. I'm sorry to hear that the cleaning power didn't meet your expectation. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ if your dishes are not clean after using your Samsung dishwasher. Just select what type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the Samsung dishwasher cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403959.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as you need to unload items from the top for another cleaning cycle. I'm sorry to hear that the cleaning power didn't meet your expectation. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ if your dishes are not clean after using your Samsung dishwasher. Just select what type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the Samsung dishwasher cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403959.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Error Codes
on July 26, 2015
Posted by: DaveSD
from CA
Expertise:Expert
It is a big hunk of junk. Though it's very quiet the washing power isn't that great. We constantly experience an OE error code that prevents the machine from running a full cycle.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ms. Samsung, HQ, July 31, 2015
Hi DaveSD,
I'm sorry to hear you're having an issue with your Dishwasher. Please submit your information through the following link so the Customer Support Team can assist you: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
I'm sorry to hear you're having an issue with your Dishwasher. Please submit your information through the following link so the Customer Support Team can assist you: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Error Code SE or 5E stops the cycle; and soap dispenser door won't open during wash cycle
on August 19, 2015
Posted by: grose783116
from Tampa, FL, USA
Expertise:Intermediate
After only 18 months, our dishwasher, a model DW80F800UWS/AA can not go full cycle. Error code SE or 5E appears just before the washing process is complete. This code indicates a drain issue, possibly a kinked or blocked drain hose, but this is not the case here. The volume of water draining is high and there is no water in the tub when the error code appears and the appliance stops. In addition, the soap dispenser door will not open, this no soap enters the wash cycle. An authorized repairman says the appliance needs a new circuit board (thankfully under warranty) and a new sensor (not under warranty) to correct the error code.
Pros: design is nice
Cons: Did not meet expectations, stopped working after 18 mos
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi grose783116,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having an error code and dispenser issue. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The dishwasher does not dispense or dissolve detergent properly:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557208
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having an error code and dispenser issue. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The dishwasher does not dispense or dissolve detergent properly:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557208
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Unfortunately, my experience with this products reliability is extremely poor
on October 6, 2015
Posted by: marcus007007
from Minneapolis, MN, USA
Expertise:Intermediate
Just over a year from purchase, the dishwasher started producing an OE (overflow error) even though there was no water in the basin. I was able to restart the dishwasher and it would complete the cycle, but that no longer works so I am not sure if it is a sensor or what. If I would have purchased the extended warranty, I would have been covered.
If you keep statistics, you can add this to your customers that will not be returning.
It is too bad because I have no issue with your electronic equipment and was expecting the same reliability in this product.
If you keep statistics, you can add this to your customers that will not be returning.
It is too bad because I have no issue with your electronic equipment and was expecting the same reliability in this product.
Pros: quiet
Cons: Poor quality, reliability
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi marcus007007,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having an error code OE. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557086
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having an error code OE. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557086
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in 2 months
on November 3, 2015
Posted by: kballa6
from Houston, TX, USA
Expertise:Intermediate
Only lasted 2 months. Stopped supplying water. Unit is being replaced.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 4, 2022
Hi kballa6,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not supplying water. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144568139
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not supplying water. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144568139
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Great Price/Bad Product
on November 3, 2015
Posted by: khm18
Got this product on 4/23/2015. It was great for about 3 months, then error codes 5E started to show up. Checked the drain line and all seemed to be fine. On 10/31/2015 I got a nice trick from the dishwasher on Halloween. A new error code., this time what looks like lE, and now the unit doesn't work. We have had it 6 months and it is useless.
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations, broken in 6 months
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello khm18,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher because there is an error code 5E and IE showing up and now the product doesn't work anymore. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002074/ to guide you on the issue.
You can also check this linkhttps://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher is not turning on.
Here's the link https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA for the warranty information of your product to know more about the warranty details.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395717.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher because there is an error code 5E and IE showing up and now the product doesn't work anymore. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002074/ to guide you on the issue.
You can also check this linkhttps://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher is not turning on.
Here's the link https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA for the warranty information of your product to know more about the warranty details.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395717.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievably quiet!
on February 28, 2016
Posted by: tscalaway
from Mansfield, TX, USA
Expertise:Intermediate
Unbelievably quiet! The first time we turned it on we weren't sure it was even working! With our old machine, you couldn't watch tv in the living room because of the noise it made in the kitchen! Now you would be hard-pressed to hear it at all. A slight swishing of water is the only sound.
The stainless steel interior is a feature the wife and I both appreciate. The Storm Wash, which provides extra water jets under part of the lower tray to clean extra dirty dishes, works very well.
We had only one problem with the machine (which turned out to be my fault.). Samsung sent out a service technician at no cost to us, only to discover the I had accidentally bent the water supply hose while installing the machine! This machine is not the cheapest dishwasher you can buy, but it is well worth the money for what you get. Solid, quiet and well built! We are very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US