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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Average Customer Rating:
2.9
Rating breakdown 88 reviews
5 Stars
25
4 Stars
12
3 Stars
9
2 Stars
9
1 Star
33
41%of customers recommend this product.
(
36 out of
88)
Customer Reviews for Samsung - 24" Tall Tub Built-in Dishwasher with Tub - Stainless Steel
Customer Rating
5
Works great can't even hear it running
on July 28, 2014
Posted by: DennyL
from Denton, TX
Expertise:Intermediate
Best dishwasher we have ever owned. Cleans great, the racks are not perfect for our dishes but they come out clean.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
loud
on January 30, 2015
Posted by: amike
from ny
They say it's quiet but it's louder than my old cheap one from 10yrs ago. the initial start up loud grinding noise which I am now told is normal. When i first got a little over a month ago wash and dry cycle was quiet, now the wash cycle is a little noisier but the dry cycle makes a loud vibrating noise, and parts of the racks are falling off. Not happy with products.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Ms. Samsung, HQ, February 3, 2015
I'm sorry to hear you're having some issues with your Dishwasher, amike. If you haven't done so already, please contact Samsung's Customer Service team through the following link for assistance: http://www.samsung.com/us/support/
Thank you,
Ms. Samsung
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Best dishwasher ever!
on September 2, 2015
Posted by: Deermarie
from Michigan, USA
This dishwasher cleans every single dish spotless, even baked on cheese & eggs! I'm amazed at its performance! It's very quiet too!
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is garbage
on May 12, 2016
Posted by: Scooterc
from Phoenix Arizona
Expertise:Beginner
This product is the worst money I have ever spent in my life.
Cons: constantly broken
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello Scooterc,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher. I'm sorry to hear that it didn't meet your expectation. Please know that this is not the experience we want you to have and we are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please check this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403413.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher. I'm sorry to hear that it didn't meet your expectation. Please know that this is not the experience we want you to have and we are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please check this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403413.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT MACHINE
on August 13, 2016
Posted by: TINOX
from Boston, MA, USA
Expertise:Expert
STYLISH,QUIET,QUICK,SMOOTH,SMART
LOVEN IT AND I RECOMMNE IT TO MY FRIENDS AND FAMILY
LOVEN IT AND I RECOMMNE IT TO MY FRIENDS AND FAMILY
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dishwasher once it's fixed
on November 26, 2016
Posted by: Zenfish
from Manahawkin, nj
Expertise:Intermediate
I loved this dishwasher for two washes. Then it broke and needed a part that the service man said always breaks on Samsung dishwashers. Once the part was replaced, the thing ran beautifully again. It's very quiet and cleans well.
Pros: quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This unit is over priced box.
on December 21, 2016
Posted by: unhappycoustomer
from South Carolina, USA
Expertise:Expert
Over priced box.
Does not clean well. Has NO heat coils to heat water so you have to set the water heater temperature really high. Loose all the money savings.
Does not clean well. Has NO heat coils to heat water so you have to set the water heater temperature really high. Loose all the money savings.
JUNK!!
Pros: no pros
Cons: Poor quality, expensive
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 8, 2022
Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher not cleaning dishes properly. Samsung dishwashers have no heat coils, instead, they use condensing dry technology. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144382681
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher not cleaning dishes properly. Samsung dishwashers have no heat coils, instead, they use condensing dry technology. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F800UWS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144382681
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy it
on July 9, 2021
Posted by: SAndy
from Nj
if i could give a zero star , i would have. the machine started giving errors from second day.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
5
Response from Samsung USBy Pat, Samsung Care, July 12, 2021
Oh no, that is terrible. I'm sorry you had to go through that. We are grateful for this detailed review and appreciate you bringing this to our attention. We would like to make this right as soon as possible. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143511266
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143511266
Written by a customer while visiting Samsung US