 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
1
this product is not reliable
on January 22, 2014
Posted by: hate2shopfordishwashers
from crete
Expertise:Intermediate
I had my dishwasher installed 5 days ago and it is already broken.On day 2 the heater lights flashed. Following the instructions in the manual it worked again. Now on day 5 it won't fill with water. A repair person will call within 24 hours.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Quality, Poor Reliability
on July 23, 2014
Posted by: arizona3w255w3
Expertise:Expert
Samsung will not let me tell you why I am not happy with this dishwasher, all I can say to comply with the review guidelines is that it is not reliable.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, August 18, 2022
Hi arizona3w255w3.
We appreciate you taking the time to leave us a review on your dishwasher. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Your Reference Ticket Number: 1144815968
Have a great day.
^Camille
We appreciate you taking the time to leave us a review on your dishwasher. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Your Reference Ticket Number: 1144815968
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on October 11, 2015
Posted by: Wiem2
Expertise:Intermediate
This dishwasher is the biggest waste of money, I wish I could take it back. It does not clean the dishes. I have tried everything, all the different brands of soap and none of them make a difference. Save your money buy a different dishwasher I wish I had, I am stuck with one I can't use.
Cons: Did not meet expectations, does not clean the dishes
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello Wiem2,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't clean the dishes even after trying all the different brands of soap. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00066253/ on how to use dishwasher detergent and rinse aid on your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395820.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't clean the dishes even after trying all the different brands of soap. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00066253/ on how to use dishwasher detergent and rinse aid on your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395820.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Broken Down Dishwasher
on September 5, 2014
Posted by: Nothappy1324
from Fishers, IN.
Expertise:Intermediate
I am so very disappointed with my Samsung Dishwasher. It has not worked for two months and the repairmen have yet to figure out the issue. Most parts have been replaced and it still does not work. I am so concerned that I am considering returning the Samsung Washer and Dryer I just bought.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Nice feature, horrible quality
on October 5, 2014
Posted by: atnmorrisob
from Kingston, ON
Expertise:Intermediate
Got this dish washer in a bundle of appliances. It has broken after 6 months of use. Sensor and control board have been replaced and it is still throwing supply heat or water too hot errors. I've checked the water and it is well within operating temperature. Mean while its been a month with no dish washer.
Pros: good features
Cons: Poor quality, Did not meet expectations, didn't even last for the one year warranty
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 8, 2022
Hi Atnmorrisob,
Thank you for reaching out. We appreciate you purchasing the product and our sincere apologies for the inconvenience this has caused you, as your Samsung dishwasher displays water supply heat error even after replacement. This is not the experience that we want you to have. Please know that we appreciate all feedbacks that help us understand how to improve our products.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144775864
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
this product sucks.
on July 30, 2016
Posted by: markim
from Missouri
Expertise:Expert
Had it right at 2 years the main board went out. Cost almost as much to replace it as it would to get a new dishwasher. Was told I'd be replacing it again in 2 years.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello markim,
Thank you for bringing this to our attention. We appreciate you informing us that the main board on your Samsung dishwasher went out at two years. We apologize for the inconvenience the issue has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
You may also check pages 19-20 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144652833
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the main board on your Samsung dishwasher went out at two years. We apologize for the inconvenience the issue has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
You may also check pages 19-20 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144652833
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Products a lemon!
on February 11, 2015
Posted by: SmithFamilyOf5
from Lake Elsinore, CA, USA
Expertise:Intermediate
Worst dishwasher! We are one our 2nd repair and it's only 13 months, conveniently it's out of warranty. I will never buy a samsung appliance again.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi SmithFamilyOf5.
We apologize that your experience with the Samsung Dishwasher was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144734365
Have a great day.
Melardo
We apologize that your experience with the Samsung Dishwasher was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144734365
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Not a Reliable dishwasher
on August 17, 2015
Posted by: teach10
from Eau Claire, WI, USA
We have owned this dishwasher for 16mos. It has been unusable for 10 of those 16 months.
First time it was broken down the sensor had to be replaced. The second time a water valve had to be replaced. The third time, the sensor was replaced again, along with the door closure.
Do not buy this model!
First time it was broken down the sensor had to be replaced. The second time a water valve had to be replaced. The third time, the sensor was replaced again, along with the door closure.
Do not buy this model!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US