 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
5
Great features
on January 29, 2022
Posted by: Lena
from Lakeland, fl
[This review was collected as part of a promotion.] I bought my samsung dishwasher a few months ago and I’m glad i did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased as part of suite
on February 7, 2022
Posted by: Jim H
from Kenner, LA
thrilled with this dishwasher, first time we used it was like a commercial..... dishes came out so clean and sparkling compared to old machine.
several features but not too many. "storm wash" feature really works!
several features but not too many. "storm wash" feature really works!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on April 3, 2022
Posted by: Brojas
from San Antonio, TX
[This review was collected as part of a promotion.] We’ve had the dishwasher almost a year now and absolutely love it! Cleans all our dishes with no issues.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Regret this purchase
on June 22, 2022
Posted by: KP02
from IA
i bought this dishwasher 7 years ago and the only positive feature is that it is fairly quiet. it is an energy efficient dishwasher which seems to mean it does not use enough energy to actually clean the dishes. we have to wash every piece of food/residue off prior to putting dishes in the dishwasher or they will not come out clean. the dishes do not stack well in the racks. this is the only dishwasher i have ever had that i cannot figure our a way to stack dishes without them falling over or not getting clean. the dishwasher smells. we have to wash the seals every couple weeks and run a cycle with vinegar at least once a month to keep it from smelling.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 20, 2022
Hi KP02,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and smells bad. We understand the importance of having a working dishwasher, especially when doing our dishes during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144715193
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and smells bad. We understand the importance of having a working dishwasher, especially when doing our dishes during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144715193
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful & Quite
on June 23, 2022
Posted by: Corey
from North Carolina
[This review was collected as part of a promotion.] Best dishwasher to date. Very aesthetic. Please buy this dishwasher.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible design, 0 customer support
on June 24, 2022
Posted by: phil b
from pekin,il
bought this in fall 2019. the dishwasher has a metal piece riveted in, holding the tub seal gasket in place. multiple rivets popped out, and there is no way to fix the dishwasher. terrible design, even according to the repair man samsung sent to diagnose/fix it.
then, the customer support is terrible, they give you an "ecoupon" to use on the website to purchase another dishwasher. the only dishwashers available are the most expensive ones so then you end up paying more than you did for the original dishwasher. but on top of that, none of the dishwashers are actually even available, so my ecoupon for a dishwasher is absolutely useless. do not buy this dishwasher, and avoid samsung products in general in my opinion.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 29, 2022
Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy it does not work a real failure, never
on June 26, 2022
Posted by: viasalud
from 88260
do not buy it does not work a real failure, never buy this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 27, 2022
Hello viasalud,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important Dryers are especially if we are doing the laundry.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144642471
Thank you for choosing Samsung. Have a great day.
^^ Ross
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important Dryers are especially if we are doing the laundry.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144642471
Thank you for choosing Samsung. Have a great day.
^^ Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Super quiet and clean look!
on June 27, 2022
Posted by: zatx
from Austin, Texas
[This review was collected as part of a promotion.] Loved having this as a replacement for a 10 year old unit, it is incredibly quiet!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US