 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
3
Average at best
on June 27, 2022
Posted by: toysrwill
from Chester, CT
[This review was collected as part of a promotion.] Very difficult to load bowls and cooking sheets. The older maytag allowed loading almost anything much easier.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, July 13, 2022
Hello toysrwill,
Thank you for bringing this to our attention. We appreciate you informing us that you have difficulty loading bowls and cooking sheets on your Samsung dishwasher. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to a guide to learn the best way to load your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
You may also check pages 16-19 of the user manual for more information about using your dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144690783
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that you have difficulty loading bowls and cooking sheets on your Samsung dishwasher. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to a guide to learn the best way to load your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
You may also check pages 16-19 of the user manual for more information about using your dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144690783
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 27, 2022
Posted by: SARD
from New Jersey
[This review was collected as part of a promotion.] Worked great for the first year. After that it stopped working , had to replace the board. Nothing but problems!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 27, 2022
Hello SARD,
We appreciate you reaching out regarding your inconvenience with our Samsung Dishwasher and we know how important dishwashers are especially if we are doing the dishes.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144641321
Thank you for choosing Samsung. Have a great day.
^^ Ross
We appreciate you reaching out regarding your inconvenience with our Samsung Dishwasher and we know how important dishwashers are especially if we are doing the dishes.
We apologize for what happened and don't worry; we will surely notate your feedback about this matter.
For possible repair or replacement of the dishwasher, you may check this warranty link for the coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
If you need Samsung parts, you may check it out here:https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144641321
Thank you for choosing Samsung. Have a great day.
^^ Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 27, 2022
Posted by: Chewychazz
from Delaware
[This review was collected as part of a promotion.] This was a great purchase. It runs quiet and when the cycle is done, it plays a nice tune.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Dish Washer
on June 27, 2022
Posted by: TBoy
from South Carolina
[This review was collected as part of a promotion.] The dishwasher came with our brand new house and we love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on June 27, 2022
Posted by: Haris
from Houston, Tx
[This review was collected as part of a promotion.] Bought like 2 weeks ago and still happy with it. works great so far.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best
on June 27, 2022
Posted by: Bob M
from South Carolina
[This review was collected as part of a promotion.] Hold several days of dishes, and even using the 1 hour cycle gets everything sparkling clean! Very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One amazing Dishwasher!
on June 27, 2022
Posted by: LynnLou
from Chester VA
[This review was collected as part of a promotion.] I selected this mode when I started building my home last year. I moved in. January & have been very pleased with its performance. It is a stellar appliance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super quiet!
on June 27, 2022
Posted by: English rose
from Northville MI
[This review was collected as part of a promotion.] I love everything about this dishwasher, but especially the fact that it looks good, stacks easily, and is super quiet during use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US