 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
No replacement parts and poor quality will fail
on October 30, 2022
Posted by: Fatire95
Samsung is a garbage product. 1.5 years after buying this the sump started to leak. Samsung does not make parts to repair it and will not honor its warranties. Avoid all samsung at all costs but especially this dishwasher as there are no replacement parts made. So can never ever be repaired.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 2, 2022
Hi Fatire95,
We appreciate the review you gave. Thank you for your time.
The water supply line is susceptible to breakage. As time goes by, it becomes less flexible. Check the line periodically. If it is swollen, torn, or cut, or there is a water leak, replace it immediately.
Here is a link to "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
To confirm the parts availability, you may refer to our Samsung Parts Website or the Samsung Parts Team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
I also shared this link about "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
For reference, I shared the warranty information link: https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145103075), which will help our team pull up your information.
Have a great day.
Melardo
We appreciate the review you gave. Thank you for your time.
The water supply line is susceptible to breakage. As time goes by, it becomes less flexible. Check the line periodically. If it is swollen, torn, or cut, or there is a water leak, replace it immediately.
Here is a link to "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
To confirm the parts availability, you may refer to our Samsung Parts Website or the Samsung Parts Team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
I also shared this link about "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
For reference, I shared the warranty information link: https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145103075), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Definitely not a KitchenAid
on October 29, 2022
Posted by: JDoe
My Samsung dishwasher was came with our new house when we moved 2.5 years ago and I’ve been dissatisfied from the start. The water pressure in this house isn’t as strong as our previous house which my husband thinks may be a factor. But I don’t think coffee and tea cups should come out with stains after a “heavy” wash cycle. I really miss my KitchenAid!
Response from Samsung USBy Melardo, Samsung Care, November 2, 2022
Hi JDoe,
We truly appreciate the review that you have raised to us about your dishwasher.
Here is a link to "Samsung dishwasher water supply requirements": https://www.samsung.com/us/support/answer/ANS00080767/
I also shared this link about "Dishes are not clean after dishwasher cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
How to run a dishwasher cycle: https://www.youtube.com/watch?v=MPuJYgNOGig
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145102141), which will help our team pull up your information.
Have a great day.
Melardo
We truly appreciate the review that you have raised to us about your dishwasher.
Here is a link to "Samsung dishwasher water supply requirements": https://www.samsung.com/us/support/answer/ANS00080767/
I also shared this link about "Dishes are not clean after dishwasher cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
How to run a dishwasher cycle: https://www.youtube.com/watch?v=MPuJYgNOGig
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145102141), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice, poor performance
on November 1, 2022
Posted by: Dirty Dish Phil
there are food particles left on multiple dishes after almost every cleaning cycle. i complained to samsung and they recommend a service rep come out. the service rep told me the unit is working normally, it could not clean smaller glasses, and my hot water was not hot enough (i have a brand new tankless rheem professional series water heater set to max temp). unless you enjoy eating off dirty dishes, i would not recommend this unit.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, November 2, 2022
Hi There,
Thank you for pointing out your experience with your dishwasher.
Here is a link to "Dishes are not clean after dishwasher cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I also shared this video about "Improve your dishwasher's cleaning and drying performance": https://www.youtube.com/watch?v=bajCw_H-njg
You may also refer to this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145105132), which will help our team pull up your information.
Have a great day.
Melardo
Thank you for pointing out your experience with your dishwasher.
Here is a link to "Dishes are not clean after dishwasher cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I also shared this video about "Improve your dishwasher's cleaning and drying performance": https://www.youtube.com/watch?v=bajCw_H-njg
You may also refer to this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145105132), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
GOOD DISHWASHER
on November 2, 2022
Posted by: RICK
from GREENVILLE, SC
[This review was collected as part of a promotion.] I BOUGHT THIS IN SEPTEMBER AND IT HAS BEEN WORKING VERY WELL. THE ONLY THING I WOULD HAVE LIKED IF THIS WOULD INTERFACE WITH THE SMART THINGS APP LIKE MY OTHER SAMSUNG APPLIANCES.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The cleanest dishes
on November 3, 2022
Posted by: Dromero
from Palmdale,Ca
[This review was collected as part of a promotion.] I have had my dishwasher for a few weeks and I love it! My dishes have never been so clean from another brand. So many different features let me decide how I wash my dishes based how dirty they are. My Samsung dishwasher is a beautiful addition to my other Samsung appliances.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet and works great
on November 3, 2022
Posted by: Mandoreed
from Mesa, Az
[This review was collected as part of a promotion.] Have had this for about 6 months and absolutely love it. It's super quiet and does an excellent job cleaning dishes. The drying feature is a must have and the third rack is a great addition
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with it
on November 5, 2022
Posted by: Sara
from Camby, Indiana
[This review was collected as part of a promotion.] We have had our dishwasher for over a year and it does a great job of cleaning the dishes. If you have hard water, you have to use cleaner in it to keep it from having lime build up, but that is only once every 4 months.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Dish Washer
on November 7, 2022
Posted by: Hllewis
from West Palm Beach Fl
[This review was collected as part of a promotion.] I bought this a number of months, and I am very happy the way it works
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US