 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
4
Spotless dishes
on December 2, 2022
Posted by: Happy doing dishes
from 96707
[This review was collected as part of a promotion.] Use it more than the old onehhhhhhhhhhhhhhhhhyyyyy
I would recommend this to a friend!
Features
4
Performance
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing!
on December 6, 2022
Posted by: sam34019
from Mansfield, Ohio
Dishwasher is quiet and nice looking, but like others have commented the middle rack almost always comes out dirty. Watch out for the auto opening dry feature where the door pops open and releases the steam. lol, you dont want to be there when it does that. This is our second Samsung dishwasher and the first was outstanding. The rest of our appliances are also Samsung and we have no complaints. Disappointed in this dishwasher though.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Chrystel Mae, Samsung Care, December 14, 2022
We value your thoughts about the dishwasher, Sam34019! Your satisfaction with the product matters to us.
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an essential part of dishwasher maintenance. Learn more from these details.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
You may also watch our youtube video about "Clean and care for your dishwasher":
https://www.youtube.com/watch?v=rR_ivObG_Tc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145249277, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Clean dishes so far
on December 8, 2022
Posted by: Winstoro
from Orlando Florida
[This review was collected as part of a promotion.] We have had the dishwasher for about 4 weeks and it has worked very well so far. Runs quietly and I love how it opens the door at the end of the cycle
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never Works Properly
on December 14, 2022
Posted by: Nope
from Haddonfield, NJ
[This review was collected as part of a promotion.] Had it a year, constant error messages, have to turn the circuit breaker on and off to reset, already doesn't drain at all.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, December 19, 2022
Hello there.
We all know that to have clean plates, the dishwasher must be working fine. Let's go ahead and check the error message.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Troubleshooting dishwasher error codes | Samsung US
https://www.youtube.com/watch?v=xCY2C3KzdRc
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check these links for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261094) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We all know that to have clean plates, the dishwasher must be working fine. Let's go ahead and check the error message.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Troubleshooting dishwasher error codes | Samsung US
https://www.youtube.com/watch?v=xCY2C3KzdRc
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check these links for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261094) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Good dishwasher
on December 16, 2022
Posted by: Grayfox
from Hudson n
[This review was collected as part of a promotion.] I am a retired service tech installer went on easily was surprised that door opens by its self
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on December 19, 2022
Posted by: Lsmith88
Bought this because of the flexibility of the 2nd rack and 3rd rack option. All racks started to rust and deteriorate within 1.5 years of ownership. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, December 23, 2022
Hi Lsmith88,
Great to hear from you about your experience with your Samsung dishwasher.
Since your dishwasher's job is to clean, it's easy to forget it has its cleaning needs to improve its performance and reduces unnecessary repairs over the dishwasher's lifetime.
Here is a link to "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher: https://www.youtube.com/watch?v=rR_ivObG_Tc
The below link is the user manual for your model. Turn the page 13 (Do not wash the following items - Tin), and page 22 (Cleaning the Interior) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145275571), which will help our team pull up your information.
Have a great day.
Melardo
Great to hear from you about your experience with your Samsung dishwasher.
Since your dishwasher's job is to clean, it's easy to forget it has its cleaning needs to improve its performance and reduces unnecessary repairs over the dishwasher's lifetime.
Here is a link to "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher: https://www.youtube.com/watch?v=rR_ivObG_Tc
The below link is the user manual for your model. Turn the page 13 (Do not wash the following items - Tin), and page 22 (Cleaning the Interior) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145275571), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Was nice at first
on December 30, 2022
Posted by: Dakota
from Maryland
Bought 6 months ago, worked great for about 4 months now the dishes come out with food stuck in the cups, and soaking wet have to run 3 wash cycles to clean them tried different soap and rinse aids there’s no filter in this unit to clean would not buy again
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, January 4, 2023
We know how important dishwashers are, especially if you clean your dishes between busy schedules, Dakota. Let's go ahead and provide you with tips on washing the dishes.
.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
To get the best performance out of your dishwasher, it's important to use the correct detergent and rinse aid. With the proper care, your dishes will come out sparkling after every wash. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Most Samsung dishwashers use condensing dry technology. It means that the water gets really hot and turns into steam. Please check this link for details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145309387) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
To get the best performance out of your dishwasher, it's important to use the correct detergent and rinse aid. With the proper care, your dishes will come out sparkling after every wash. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Most Samsung dishwashers use condensing dry technology. It means that the water gets really hot and turns into steam. Please check this link for details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145309387) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Pretty on the outside.
on December 31, 2022
Posted by: irishrmac
from San Jose, CA
I have been a loyal Samsung customer. I bought this during the pandemic. It went out of warranty on June 21, 2021. A few months ago an oc code came on. I unplugged the unit, cleaned out the hoses. Plugged it back in and it was great for 4 more months. Same thing occured. I repeated the process of cleaning. Worked for a week but now it does not clean the dishes. Of course I rinse the dishes really well. I am completely disappointed in Samsung products and will find another brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Camille , Samsung Care, January 5, 2023
A working dishwasher is needed for us to have clean dishes, irishrmac. Let's go ahead and check the error code.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check these links for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Fix common error codes on your Samsung dishwasher | Samsung US
https://www.youtube.com/watch?v=GrQv4HRphpo
Troubleshooting dishwasher error codes | Samsung US
https://www.youtube.com/watch?v=xCY2C3KzdRc
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher/ Clean the drain pump
https://www.samsung.com/us/support/answer/ANS00076793/
Set or clear the timer on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088062/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145312968) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check these links for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Fix common error codes on your Samsung dishwasher | Samsung US
https://www.youtube.com/watch?v=GrQv4HRphpo
Troubleshooting dishwasher error codes | Samsung US
https://www.youtube.com/watch?v=xCY2C3KzdRc
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher/ Clean the drain pump
https://www.samsung.com/us/support/answer/ANS00076793/
Set or clear the timer on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088062/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145312968) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US