 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.7
Rating breakdown 1,115 reviews
5 Stars
607
4 Stars
148
3 Stars
62
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Wet Dishes
on September 18, 2023
Posted by: Sad Samsung Sucker
from Cresco IA
[This review was collected as part of a promotion.] I have had this diswasher for 3 months now and would put my old Maytag back in if I could. All the plastic items are soaking wet and have to be hand dried everytime. There is no dry setting. I hate it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 20, 2023
Hi there,
You shouldn't be experiencing this from your dishwasher. We're here to help.
Kindly refer to this guide to get the dishwasher's diagnosis when not drying the dishes. Also, it's best to click the embedded link about "Loading the dishwasher properly" for more details.
Samsung dishwasher does not dry the dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To improve the drying performance of the dishwasher, please visit the link below for instructions on properly using the rinse aid function.
How to use the rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146308666, to help our team pull up your information.
Have a great day!
^Chrystel
You shouldn't be experiencing this from your dishwasher. We're here to help.
Kindly refer to this guide to get the dishwasher's diagnosis when not drying the dishes. Also, it's best to click the embedded link about "Loading the dishwasher properly" for more details.
Samsung dishwasher does not dry the dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To improve the drying performance of the dishwasher, please visit the link below for instructions on properly using the rinse aid function.
How to use the rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146308666, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use!
on September 24, 2023
Posted by: MrClean
[This review was collected as part of a promotion.] I’ve had the machine for a couple months. So far so good!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Adjustable and quiet
on October 1, 2023
Posted by: Angus
from Sylvania Twp, Oh
[This review was collected as part of a promotion.] Two weeks in and we love our new dishwasher. From the flat rack to the adjustable top rack, this machine is great....and quiet!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not spend your money
on October 3, 2023
Posted by: kamandkim
We bought our house brand new in January 2022. This dishwasher is already making a high pitch squealing noise, doesn't clean well, and the black stainless steel scratches too easy.
Features
1
Performance
1
Design
1
Response from Samsung USBy SEA Care, SEA Care, October 4, 2023
Hello kamandkim,
We want you to have the best experience while you do the dishes. Let's go ahead and help you with your dishwasher.
To help you improve the performance of your dishwasher, Kindly see the links and hyperlinks and watch the full video for more details.
The Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
To clean and maintain the exterior part of your dishwasher, please turn to page 22 of its user manual:
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146365339) to help our team gather your information.
Have a great day.
-John
We want you to have the best experience while you do the dishes. Let's go ahead and help you with your dishwasher.
To help you improve the performance of your dishwasher, Kindly see the links and hyperlinks and watch the full video for more details.
The Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
To clean and maintain the exterior part of your dishwasher, please turn to page 22 of its user manual:
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146365339) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Hinges Broken
on November 27, 2023
Posted by: Sujo
Door hinge broken within a year. Not worth this price
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
1
Response from Samsung USBy SEA Care, November 28, 2023
Sujo, we want you to have a working dishwasher door. Let's go ahead and help you with the broken hinge.
To check the availability and compatibility of your dishwasher door hinge, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146571123) to help our team pull up your information.
Have a great day.
^Camille
To check the availability and compatibility of your dishwasher door hinge, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146571123) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Get a different dishwasher
on November 27, 2023
Posted by: Taylor
We bought this as a part of an appliance set 3 years ago. It never really cleaned all of our dishes and we have to make sure everything is rinsed before we put them in. Now we can only wash dishes on the bottom rack because anything on the middle or top rack doesn't even get touched. The arm won't stay on during the cycle that is connected to the middle rack. Overall it's just been a terrible dishwasher since we end up washing most things by hand anyways.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, November 28, 2023
We understand how frustrating it is when the dishes are not clean after using the dishwasher, Taylor. We're here to help.
Here is a link for tips and tricks to have clean dishes. Please click on the embedded word.
Dishes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
If your dishwasher is not cleaning adequately or the nozzles seem clogged, cleaning the nozzles can help. Please see pages 23 to 24 under the "CLEANING THE NOZZLES " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146575353) to help our team pull up your information.
Have a great day.
^Camille
Here is a link for tips and tricks to have clean dishes. Please click on the embedded word.
Dishes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
If your dishwasher is not cleaning adequately or the nozzles seem clogged, cleaning the nozzles can help. Please see pages 23 to 24 under the "CLEANING THE NOZZLES " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146575353) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
No drying dishes here!!
on November 28, 2023
Posted by: Gigi1231
from NC
The dishes will not dry completely. My old kitchenaid did. Sometimes the thing has a mind of its own. Dishes are not cleaned like they should be. Spend the extra and get one that will work for more than 6 months.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy SEA Care, November 29, 2023
Gigi1231, we understand how frustrating it is when the dishes are not dry after using the dishwasher. We're here to help.
Here is a link for tips and tricks for having dry dishes after using the dishwasher. Please click on the embedded word.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146579658) to help our team pull up your information.
Have a great day.
^Camille
Here is a link for tips and tricks for having dry dishes after using the dishwasher. Please click on the embedded word.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146579658) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Awful machine, waste of money.
on December 22, 2023
Posted by: Catherine
from SnoqualmIe, wa
Terrible dishwasher, it stopped cleaning the silverware top rack and leaves food particles all over the other dishes. We cleaned it, checked the filter, everything they say that could be the issue, but nothing fixes the problem. Would NOT recommend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 27, 2023
We understand the disappointment of having a dishwasher that needs to clean the dishes correctly, Catherine. Let us help.
Below is a link to troubleshooting steps when the dishwasher does not clean the dishes properly. In this resource, there are other links we recommend checking when the unit displays an error code or has blinking lights and how to use the dishwasher detergent. It also contains a guide about loading the dishwasher and cleaning its interior.
Food particles on dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
You may also refer to the unit's user manual. See page 27 for other recommended actions when dishes are not cleaned properly.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
We have included other links to improve the dishwasher's cleaning performance, cycles, settings, and options. Please watch the video from the start until 1:26 of the first link.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146672881) to help our team pull up your information when you message us.
Thank you.
-Angelica
Below is a link to troubleshooting steps when the dishwasher does not clean the dishes properly. In this resource, there are other links we recommend checking when the unit displays an error code or has blinking lights and how to use the dishwasher detergent. It also contains a guide about loading the dishwasher and cleaning its interior.
Food particles on dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
You may also refer to the unit's user manual. See page 27 for other recommended actions when dishes are not cleaned properly.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
We have included other links to improve the dishwasher's cleaning performance, cycles, settings, and options. Please watch the video from the start until 1:26 of the first link.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146672881) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US