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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Does not dry dishes
on November 18, 2013
Posted by: mikiejo
from Jacksonville, FL
Expertise:Intermediate
I bought this product as a part of a 3 appliance deal at my local Lowes (Samsung dishwasher, range and fridge). This dishwasher does not dry the dishes. Even after filling the rinse agent, running the water until it is the hottest and using the sanitize option, when the cycle is finished the dishes are not dry and the inside of the dishwasher itself is still wet.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello mikiejo,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't dry your dishes. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395998.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't dry your dishes. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395998.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Never Fully Cleans and have had it for 2 years
on December 4, 2013
Posted by: Cosmo79
from Abilene, TX
Expertise:Intermediate
it is sharp looking for sure and I have a Samsung Over and Refridgerator as well, but this dishwasher is terrible. This has never fully cleaned, won't finish a cycle and has broken down.... again.
Pros: Bright display, Lightweight
Cons: Poor quality, Did not meet expectations, breaks down constantly, doesn't fully clean
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 18, 2022
Hello Cosmo79,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your dishwasher as it never fully cleaned your dishes and won't finish a cycle and has broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on what type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your dishwasher.
You can check some tips on how to deep clean your Samsung dishwasher on this link https://www.samsung.com/us/support/answer/ANS00076793/.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144414120.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your dishwasher as it never fully cleaned your dishes and won't finish a cycle and has broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on what type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your dishwasher.
You can check some tips on how to deep clean your Samsung dishwasher on this link https://www.samsung.com/us/support/answer/ANS00076793/.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144414120.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE PERFORMANCE
on June 10, 2020
Posted by: Heather
from Orlando, FL
[This review was collected as part of a promotion.] i regret buying this samsung dishwasher so much. it does a horrible job cleaning the dishes, no matter how sparsely the unit is loaded. all the parts are plastic, and things like the spray arms tend to fall off without provocation. the 3rd rack is totally useless. although everything comes out with small food particles on the main two racks, the 3rd rack must just sprinkle on the utensils there... because the little bit of soft butter on that knife is still soft and hasn't budged after this machine finishes it's ridiculous 2-3 hour wash cycle.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 27, 2020
Hello! We're here to help, so thank you for reaching out with your concerns. Here is a step-by-step guide regarding the use of your Samsung dishwasher! https://bit.ly/32zd8m7 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE UNLESS YOU LOVE DRYING BY HAND
on April 22, 2014
Posted by: KenWH
from Pennsylvania
Expertise:Beginner
This unit is very quiet and seems to do OK cleaning. But it does not dry!! I have to dry every piece coming out of this unit by hand no matter what I try. There is also a bad odor in the unit after the cycle completes. Tines make loading some dishes difficult and this upscale unit holds about 2/3 of the dishes compared to my 17 year old unit. Features look great in the store but not so great when you get it home.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ms. Samsung, HQ, April 24, 2014
Hi KenWH,
I'm sorry to hear the DW80F600 Dishwasher isn't meeting your expectations for drying your dishes. This and other Samsung models use a Condensation Drying system that's safer and more energy efficient than the traditional heated dry cycles. To maximize the performance of this newer drying method, it's important to do the following:
1. Make sure your water supply is hot enough - Samsung recommends setting the water heater to between 120°F ~ 149°F;
2. Use a Rinse Aid;
3. Select the Sanitize option.
Since Condensation Drying works by allowing the water to evaporate off of the hot plates, following the above tips should help to improve your experience. It's also worth noting that, since plastics don't retain heat very well, it isn't unusual for these items to still have some unevaporated water on them. Also, dishes and glassware that have curved bottoms or surfaces that allow water to pool will likely still have water in those areas.
I hope this helps to improve your experience with the DW80F600 Dishwasher. While the tall tub and racking is designed to fit as many as 15 place settings, this can vary depending on the size and shape of your dishes.
We appreciate your feedback!
- Ms. Samsung
I'm sorry to hear the DW80F600 Dishwasher isn't meeting your expectations for drying your dishes. This and other Samsung models use a Condensation Drying system that's safer and more energy efficient than the traditional heated dry cycles. To maximize the performance of this newer drying method, it's important to do the following:
1. Make sure your water supply is hot enough - Samsung recommends setting the water heater to between 120°F ~ 149°F;
2. Use a Rinse Aid;
3. Select the Sanitize option.
Since Condensation Drying works by allowing the water to evaporate off of the hot plates, following the above tips should help to improve your experience. It's also worth noting that, since plastics don't retain heat very well, it isn't unusual for these items to still have some unevaporated water on them. Also, dishes and glassware that have curved bottoms or surfaces that allow water to pool will likely still have water in those areas.
I hope this helps to improve your experience with the DW80F600 Dishwasher. While the tall tub and racking is designed to fit as many as 15 place settings, this can vary depending on the size and shape of your dishes.
We appreciate your feedback!
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy samsung
on January 13, 2022
Posted by: lilinex01
from Florida
No matter what I do the dishes always come out with food particles. Save yourself the frustration and don't purchase this dishwasher.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 17, 2022
Hey; I get where you are coming from. You are upset and I can't blame you. We hope we can help change your experience into a better one. This symptom maybe able to be resolved with some troubleshooting steps. Check out the link below for assistance. ^Pat
http://www.samsung.com/us/support/troubleshooting/TSG01000962/
http://www.samsung.com/us/support/troubleshooting/TSG01000962/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this model
on December 5, 2013
Posted by: Jewel65
from Philadelphia
Expertise:Intermediate
The only thing I can say that's positive about this unit is that it's quiet. Problems: There is no room to securely place more than about 8 mugs/cups/glasses at a time. We need to wash way more than that per load. There are no secure places to set small bowls, either. The tines for larger plates on the lower rack are so close together that only the thinnest style of dishes will fit between them - maybe fine china dishes. Who uses them anymore? This unit is poorly set up, even though it has adjustable racks. If you fold them down to make room for larger items, you have all this left-over wasted space that won't hold smaller things safely. Things move around all over the place inside. During just the second time we used it, a plate broke! The heated dry is a joke. The dishes come out even wetter than they did with the ten-year-old machine we just replaced. Even the shortest wash cycle is ridiculously long - nearly two hours. It really needs to have a lighted interior, it's so dark inside.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 22, 2022
Hi Jewel65,
Thank you for reaching out to us. Our sincere apologies that your microwave doesn't dry your dishes properly, and the cycle takes a while to finish. I understand that the experience is not ideal.
Learn the best way to load your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Kindly check out the User's Manual on pages 13-14 in adjusting the rack and on pages 15-16 for suggested load patterns:
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144827070, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. Our sincere apologies that your microwave doesn't dry your dishes properly, and the cycle takes a while to finish. I understand that the experience is not ideal.
Learn the best way to load your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Kindly check out the User's Manual on pages 13-14 in adjusting the rack and on pages 15-16 for suggested load patterns:
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144827070, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher ever
on August 5, 2020
Posted by: Anonymous
from Powell, OH
[This review was collected as part of a promotion.] we purchased this dishwasher last september. we noticed issues with this dishwasher from day 1. we would have to wash our dishes 2-3 times. we thought it was the detergent, so we got cascade and still had issues. its just gotten worse. we litteraly will put a glass in the top rack and i will purposely put something dirty but easily cleaned in and it wont even touch the glass. way too much money to have to wash my dishes before washing my dishes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 7, 2020
Hey, Aaron. Thank you for bringing this to our attention. I was about to locate some information that may assist you with your situation. Take a look at the link below. ^Pat
https://bit.ly/3fxAxZy
https://bit.ly/3fxAxZy
Written by a customer while visiting Samsung US
Customer Rating
4
The Power of Clean!
on October 28, 2019
Posted by: Lewi810012
from Plano
[This review was collected as part of a promotion.] Samsung... A name synonymous for making some of the latest and greatest electronics. Here I am going from using Samsung for my computing and mobile devices to having it make an entrance to my kitchen. Looks... This dishwasher is classy. Stainless steel looking finish that does not attract fingerprints. Inside seems to be a light type of metal like aluminum. None of that plastic material that comes in other dishwashers. Cleaning power is plenty. Dishes come out spotless. Three racks so can cram more dishes and utensils inside. Washes all the dishes with low noise and at the last ten minutes you will at first feel you are going crazy watching the door opening by itself. This is normal to help the drying process. A welcoming tune is played at the end of the washing. The only negative is that it will take a long time to do the cleaning. The quickest full cycle wash is an hour. Normal wash is two hours and fifty minutes. If just a rinse then it will be a quicker seventeen minutes. All in all I am happy with the performance and quality of this dishwasher. It has simplified life so you can spend more time cooking and less of it cleaning so you can take your nap sooner after you eat.
Response from The InsidersBy ^Cat, Samsung Cares, October 29, 2019
Beauty gets the attention…Performance ensures loyalty! So happy to hear that you love your dishwasher and all the features that make life easier. Now you can just relax at home without worries. Welcome to the Samsung experience. ^Cat
Written by a customer while visiting The Insiders
