 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Doesn't clean the dishes.
on January 3, 2022
Posted by: Lisa
from Florida
[This review was collected as part of a promotion.] I have been hand washing my dishes for a month now. Three service calls later and there is still visible food on the dishes after 3 hours, power wash and high temp.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 10, 2022
Oh no, I'm sorry you had to go through this with your dishwasher. Thank you for sharing this review with us. It looks like the dishwasher is getting certain spots but missing other spots. It is possible this can be fixed with just repositioning your dishes. Check out the link below for a helpful guide. ^Pat
https://www.samsung.com/us/support/answer/ANS00062443/
https://www.samsung.com/us/support/answer/ANS00062443/
Written by a customer while visiting Samsung US
Customer Rating
4
Good looking/great price
on November 16, 2013
Posted by: JimLlikesSamsung
from Ohio
This unit is a huge step up from our last model. We really like the look - stainless inside and out. It cleans great.
The insulation had/has a peculiar oder.
We'd but it again!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nov 29 2019 purchase. It simply does not work!
on December 23, 2019
Posted by: Christina
from Florida
dishes come out exactly the same way they were before the wash ! tried rearranging, dif detergents , nothing works! very disappointed!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 26, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Dishes Are Not Clean: http://bit.ly/2DkjyKc
Thank you for being a part of the Samsung family! ^Cat
• Dishes Are Not Clean: http://bit.ly/2DkjyKc
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Should have bought this sooner.
on October 14, 2014
Posted by: TechMnky
from Spokane, WA, USA
Expertise:Expert
So I needed a new dishwasher and after searching and looking decided this was the one for me. I have to say i'm very pleased with my decision. Easy install and even easier operation. Dishes no longer need to be clean before I wash them. I felt like my old washer was used mainly for sanitizing not washing. Samsung has done it right, Quiet, efficient and it just works! If all that wasn't enough it also has awesome capacity and the tones it gives off to let you know you have pressed a button or that the cycle is complete are such a comfort over the old buzzing i'm used to. I have challenged my Samsung washer to some very dirty dishes and it never stops amazing me.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very quiet operation
on October 9, 2013
Posted by: Jtaxman
from Spring Hill,Fl
Expertise:Intermediate
Extra large capacity, extremely quiet and looks very good.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's pretty BUT DOES NOT DRY
on February 11, 2014
Posted by: NCAnonymous
from Charlotte, NC
Expertise:Expert
This dishwasher looks great, and is almost totally silent - but it DOES NOT DRY. Any review that says it does is either insane or works for Samsung. Dishes are drenched and there is standing water in the machine. I'm torn on the racks. Little prongs and open space easy to fit odd shapes in, but tall stuff falls over.
Pros: Bright display, Inexpensive, Realistic color, incredibly quiet
Cons: doesn't dry, odd racks, few cycle options
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
4
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and tall stuff falls over. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144417802.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and tall stuff falls over. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144417802.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet operation
on May 19, 2014
Posted by: croatan
It took us a while to figure out the controls because it was so quiet compared to our old dishwasher. It was running and we did not even know it.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a fare product
on May 19, 2014
Posted by: MCastorena
from Tucson AZ
Expertise:Intermediate
I really love the sleek appeal of this dishwasher along it's cool control features. The main part of the dishwasher that has me somewhat unhappy is that it takes hrs to do a simple load and leaves a bad smell every once and awhile. I'm constantly cleaning it due to running down water on the face, possibly from the humidity I'm assuming, at the end it does the job. Samsung has always been my #1 pick but this dishwasher does not catch my eye as it did when I first purchased it.
Pros: Bright display, Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello MCastorena,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that you love the sleek appeal of your dishwasher along with its control features, despite the issue you're experiencing with your dishwasher as it takes hours to do a simple load and leaves a bad smell every once in a while. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
Please also check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your Samsung dishwasher.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ to know why your dishwasher stinks or has a musty, mildew smell.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ for the routine and how to deep clean your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144404369.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that you love the sleek appeal of your dishwasher along with its control features, despite the issue you're experiencing with your dishwasher as it takes hours to do a simple load and leaves a bad smell every once in a while. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
Please also check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your Samsung dishwasher.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ to know why your dishwasher stinks or has a musty, mildew smell.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ for the routine and how to deep clean your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144404369.
-Noraina
Written by a customer while visiting Samsung US