 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Does not Clean Dishes! Motor Failure
on January 3, 2022
Posted by: Jon S
from Rochester NH
[This review was collected as part of a promotion.] We bought this dishwasher during the pandemic and it has been a struggle to get clean dishes out of this machine. We have resorted to precleaning and half filling the racks to give it a fighting chance. It leaves a fine particulate residue on everything otherwise. Motor charred and smoked 6 months after purchase and replaced under warranty.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
I'm sorry to hear your dishwasher is not cleaning the dishes like it should. We appreciate you taking the time to share this concern with us. Maybe these troubleshooting steps in the link below will help you with your concern. Thank you for your feedback. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Written by a customer while visiting Samsung US
Customer Rating
1
Door leaks
on January 28, 2022
Posted by: Brian
from Justin, Texas
not satisfied with this dishwasher. door leaked after just 2 months. would not recommend this dishwasher.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 31, 2022
Oh, I've very sorry to hear this for you. We don't want any of our customers to feel unsatisfied with their unit. Thank you for stopping by and letting us know how you feel about the situation. Check out the link below for steps on how to deal with a leaky unit. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Written by a customer while visiting Samsung US
Customer Rating
2
Not great product.
on July 29, 2014
Posted by: pkle56
from Maryland, USA
The diswasher was broken down after eight months. Luckily, it is still under manufacture warranty. The technician from Samsung authorizing dealer told us that the main circuit board needs to be replaced.
Pros: none
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Camille , Samsung Care, August 23, 2022
Hello there.
We apologize that your experience with the dishwasher circuit board was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144830985) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the dishwasher circuit board was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144830985) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Design and Performance Problems
on September 13, 2014
Posted by: Chickee
Expertise:Expert
We regularly have dirty dishes after a wash, particularly on the top rack. We go through rinse aid very quickly. A design problem does not allow the soap dispenser to open if a dish is placed in a couple of the plate holders. It is very quiet. Do not hear it in other parts of the house. The adjustable racks are convenient for pots, pans, etc.
Pros: quiet, adjustable racks
Cons: Did not meet expectations, dirty dishes almost every wash
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 20, 2022
Hello Chickee,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as your dishes are still dirty after washing. It saddened us to know that the design of the product didn't meet your expectation. We do apologize for the inconvenience this has caused you. We will take note of your feedback as this helps us improve the quality of the products that we offer. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ on how to deep clean your Samsung dishwasher.
You may also check this link https://www.samsung.com/us/support/answer/ANS00066253/ on how to use dishwasher detergent and rinse aid in your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144422886.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as your dishes are still dirty after washing. It saddened us to know that the design of the product didn't meet your expectation. We do apologize for the inconvenience this has caused you. We will take note of your feedback as this helps us improve the quality of the products that we offer. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on the type of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I recommend checking this link https://www.samsung.com/us/support/answer/ANS00076793/ on how to deep clean your Samsung dishwasher.
You may also check this link https://www.samsung.com/us/support/answer/ANS00066253/ on how to use dishwasher detergent and rinse aid in your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144422886.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher I have ever had.
on May 14, 2015
Posted by: LatinFraulein
Have had this for 1 year, codes have flashed a half dozen times for different problems, never has worked correctly. Design inside is terrible. Cup rack spacing is either too big or too small for most mugs and cups, bottom rack is oddly designed to make washing both plates and pans at the same time quite difficult. Bowls? Forget it. Never will I use this type of washer again. Oddly enough, I have a Samsung french door refrigerator with outer access door, the design and total package of refrigerator is fabulous. absolutely no issues at all. But Samsung dropped the ball on the dishwasher.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi LatinFraulein,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having error codes flashing a dozen times. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Lights are blinking on the dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
The dishwasher light indicator issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399677
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher having error codes flashing a dozen times. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Lights are blinking on the dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
The dishwasher light indicator issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399677
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great during warranty
on July 27, 2015
Posted by: MominOhio
from Ohio, USA
Expertise:Intermediate
This product worked great during the warranty period. It cleaned the dishes nicely and is very quiet.
About a month out of warranty the product started quitting mid-cycle flashing delicate. At first I thought this was an error on my part, but after it continued happening we were told it was a drain issue. There is no water left in the tub, but we took the dishwasher part to find no issue with the drain.
The dishwasher worked for a few months with no issue and now its back at quitting mid-cycle.
I do not recommend this dishwasher to anyone unless they plan to replace it in two years.
Pros: looks good
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy Ms. Samsung, HQ, July 31, 2015
Hi MominOhio,
I'm sorry to hear you're having an issue with your Dishwasher. I would suggest contacting Samsung's Support Team despite the unit being out of the initial one year warranty period. In some cases there are simple steps that can be taken to resolve an issue without service even being necessary. Please submit your information through the following link: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
I'm sorry to hear you're having an issue with your Dishwasher. I would suggest contacting Samsung's Support Team despite the unit being out of the initial one year warranty period. In some cases there are simple steps that can be taken to resolve an issue without service even being necessary. Please submit your information through the following link: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Keeps having issues.
on December 5, 2015
Posted by: Tired23
from Abilene, TX, USA
For the price, I would have thought I wouldn't have had any issues. Sure glad I got the three year warranty. I will never buy this brand again. I will spend less money and get a dishwasher that doesn't keep having issues.
Cons: Poor quality, Did not meet expectations, keeps breaking
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher keeps having an issue. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144653163
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher keeps having an issue. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144653163
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality/Known defects
on January 25, 2016
Posted by: Seattle27
from Seattle, WA, USA
Expertise:Intermediate
This came with my new house. It is poor quality and has known issues. It broke about 9 months. It was no longer under warranty as the builder purchased it 6 months before installing. I just ended up buying a replacement as it was not worth fixing. Very disappointed.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello Seattle27,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your Reference Ticket Number: 1144650906
Thank you, and stay safe!
-Angelica
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your Reference Ticket Number: 1144650906
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US