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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Sensor Problems
on January 29, 2016
Posted by: Mpebob
from KY
Expertise:Intermediate
Had nothing but electronic problems with this unit. I have replaced the ecs sensor and the dishwasher worked for 3 months, then I replaced the circuit board and it worked for 2 months, so I replaced the flow sensor and it quit working after 2 months. These parts were Samsung parts. Beware of this dishwasher.
Pros: ouside & inside nice, quiet if it runs
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher
on September 14, 2016
Posted by: Binzar
from North Carolina
Expertise:Expert
Had problems from day one I have lost my trust in Samsung products
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 7, 2022
Hello Binzar,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher since day one and you have lost your trust in Samsung products. We are sorry you feel that way and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your Samsung dishwasher does not turn on.
You can also check this https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. You can check this link https://www.samsung.com/us/support/answer/ANS00087943/ to guide you on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, link, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144379443.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher since day one and you have lost your trust in Samsung products. We are sorry you feel that way and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your Samsung dishwasher does not turn on.
You can also check this https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. You can check this link https://www.samsung.com/us/support/answer/ANS00087943/ to guide you on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, link, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144379443.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
I love my dishwasher!
on November 27, 2016
Posted by: Longa
from Homestead, FL
Expertise:Expert
It's energy efficient, barely makes noise, and works amazing!
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
After 3 repairs - Dishwasher quit rinsing dishes
on December 28, 2017
Posted by: ToniaO
from Orange County, CA, USA
We bought Model #DW80F600UTS two years ago. Within the 1st 6 months we had two repairs made. The second year we had a third. Now it does not rinse dishes on top rack or dry them. This was a mid priced unit that we expected to last a lot longer than 2 years. Very disappointed.
Pros: Bright display
Cons: Did not meet expectations, Poor quality, not drying or rinsing
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Ross, Customer Care, April 5, 2022
Hello ToniaO,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Top Control Dishwasher with Stainless Steel Tub.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144371598
Thank you for choosing Samsung,
^Ross
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Top Control Dishwasher with Stainless Steel Tub.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144371598
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Registration of Warranty
on January 14, 2021
Posted by: upset customer
i get on line to register my dishwasher that i bought december 2020 and it says that my warranty has expired oct 2020. what??? i then downloaded my receipt information to send to them and it does nothing. i am so upset right now. i just want to register my dishwasher. i have tried to email and all i get is some robo person, that is not asking the right questions to help me. it is very frustrating. i just want help. i have my receipt and everything.
so far i like the dishwasher, but obviously i have only had it for a month exactly.
i hope that someone will help me, i will try to call the phone number and get this problem resolved.
so far i like the dishwasher, but obviously i have only had it for a month exactly.
i hope that someone will help me, i will try to call the phone number and get this problem resolved.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, January 15, 2021
We may be able to update your warranty a little faster by contacting our Social Media team. They can do this in real-time with you. Check them out by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142848228
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142848228
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher won't drain properly - OC
on February 3, 2021
Posted by: Rich
from Spirit Lake, IA 51360
bought dishwasher with other kitchen appliances on 9/30/2020. product didn't ship to home depot until 11/20/2020. installed day before thanksgiving. first failure on new years eve. oc warning, which is tub over water level (draining problem). it took 2 weeks to get scheduled due to service technician waiting for parts, on site visit 1/19/2021 revealed that there was a problem with pump, and drain hose. service technician indicated that this is a reoccurring problem due to pump size being designed to small. replaced both pump and hose on 1/27/20. however, got another oc warning (same problem) on 2/3/2021.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, February 4, 2021
I can understand your disappointment with your product and value your feedback greatly. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142925539
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142925539
Written by a customer while visiting Samsung US
Customer Rating
1
You are only paying for the name
on December 30, 2021
Posted by: Jus10
from Madison, Maine
if you think you’re paying that little extra so you can have a better and longer lasting product than you’re mistaken. just shy of 4 months with our new samsung dishwasher and it wont even power on. all breakers and outlets are functioning propery, power is getting to the unit. the button pad just flat out quit. looked it up on third party forums and samsung support and its the number 1 issue that pops up, apparently very common for them to just stop turning on. absolutely disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. If you have further questions, please reach out to us using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144042106
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144042106
Written by a customer while visiting Samsung US
Customer Rating
1
StormWash Dishwasher Disappointed
on January 17, 2023
Posted by: Good_luck
from Portland,OR
[This review was collected as part of a promotion.] I bought and used the machine for less than a year (~10 mon) and it never cleaned well. I was used to a higher end unit and compared to my prior unit (different OEM) the Samsung dishwasher needed dishes complete rinsed (and still left debris on cups, etc.). It was quite frustrating and finally it started displaying OC-8 (or something like that) error codes which mean not enough water or clogged out water way (all checked many times) and it the error never went away. Opted to buy a new machine and stop messing with it. Warranty was over by the time I called. In fact, I would not even want the warranty TBH.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, January 23, 2023
Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Written by a customer while visiting Samsung US