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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 471 reviews
5 Stars
302
4 Stars
108
3 Stars
26
2 Stars
8
1 Star
27
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Posted by: TCM1
from Tennessee
Verified Purchase:Yes
Our fridge was only 5 years and 2 months old when the compressor died, causing a circuit board to to fry. Too expensive to repair. Our next fridge is made in America.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi, TCM1. Thanks for reaching out. Hopefully you were able to get the compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
Looks and works great
on January 13, 2015
Posted by: JonnyBGood
from Elmira, NY
However...Why have two doors if you have to open them both to get to the "Cheese/platter" drawer or to the middle veg. drawer? The door shelves are not adjustable which means if you want to put an opened wine bottle in the fridge, you have to make one shelf very low, taking up a lot of space. The light on the top is in the way. Why not make it flush? I still haven't figured out how to get the cheese drawer out for cleaning as the doors do not open to 90°. And last but not least if you are not in the kitchen the open door alarm is inaudible. Otherwise I love it. Oh. also. it is a shame that those of us replacing smaller units in homes with smaller doors have to pay more (twice the price for 25% less space) There is no competition for counter depth. Also, how about a wine rack for this unit?
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
2 Big Problems
on August 26, 2013
Posted by: Gwen006
from Columbus, Oh
There is no water filter on this refrigerator. The ice has a horrible, plastic/chemical taste. I had the LG serviceman out, and he said there was nothing to be done. He agreed the ice tasted awful. It picks up a strong plastic flavor and I'm afraid to ingest it because of concerns over BPAs and phthalates. Secondly, the door ajar alarm beeps too quickly and if you are taking more than a few moments to grab stuff out of the fridge, it beeps incessantly. However if the doors are slightly ajar which is easy to do and hard to notice, the alarm isn't triggered at all. You'll have to notice the cool air coming out as you pass by to realize the doors aren't closed completely.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Great Looking - No Ice
on January 20, 2017
Posted by: beh5
from Surprise, AZ
[This review was collected as part of a promotion.] Recently purchased with other LG appliances for our kitchen remodel. Doesn't make ice. Ices maker replaced, still no ice. Ice maker replaced again along with new mother board, still no ice. Refrigerator will be replaced next week and hopefully it will work properly.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Great fridget, but the layout is a bit awkward
on October 6, 2012
Posted by: akdm
from SF, CA
This is our first counter-depth fridge, and first french door style. We love the look, the quality, the efficiency, the silence. It keeps the food nice and evenly cold.
But the layout has been a real challenge to work with. The veggie drawers are too small (won't fit a bunch of chard) and you have to open both doors to use the middle one. I wish they'd left it as two drawers.
The freezer drawer is nice that it is so capacious, but we end up having to dig through it to find anything. We'd love to have at least a second vertical divider to help organize, or some way of putting another shelf so that things aren't so stacked. I don't have a real solution here, just identifying the problem...
Pros: Performance, Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
has good features,for most!!!!!!
on September 25, 2013
Posted by: violet427
from Lindenhurst,n.y.
owned this 4 door frig for over 2 years.Love the look and features,but the ice maker is so poorly designed,not enough ice making due to capacity bin and very hard to dispense ice out.But even bigger problem is the opening of doors,they stick together,most of time both doors opening at same time.Had repair tech here 2 times in past month (yesterday was the second time) and still having same problem.He said it is a poor design due to door gaskets rubbing together.He has tried numerous tries from aligning doors to installing fiber washers, remove and re-adjust the doors,still sticking.He suggested some spray silicone,or vaseline.VERY POOR design.We own other lg products and are happy with them.Any suggestion on a good fix????
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
only 3 door counter depth w/o water on door
on June 1, 2014
Posted by: TJ
from Chicago, IL, USA
Only product on the market to fit my needs and a quality product!
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Best counter depth refrigerator we could find
on April 18, 2015
Posted by: pinkribbonchef
from Midland, MI
We were limited in choice by the space vacated by the dying old refrigerator. We wanted a bottom freezer and french doors, without the potential headache that ice and water dispensers bring. This was it. It took some time adjusting the shelves just so as the door shelves do not but it works perfectly for our needs now. The door on the left with the lip often will not close properly unless you tuck the lip in especially when both doors are open but it is another friendly reminder at mindfulness which I find quite welcome.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com