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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 467 reviews
5 Stars
300
4 Stars
107
3 Stars
26
2 Stars
8
1 Star
26
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
1
Unreliable and LG provides terrible service
on June 9, 2020
Posted by: Defrost
from Boston MA
[This review was collected as part of a promotion.] The fridge is not reliable. Our lg is only 9 years old and I must have spent 3 of those 9 years on hold waiting for an LG agent. The so called smart error system shows the fridge is in working condition, unfortunately it is not and I know this because the fridge is warmer than the outside air.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Bad Seals!
on July 4, 2020
Posted by: SusanFL
from Florida
I bought this fridge 5 years ago. Over the last 2 years I have noticed mold and moisture around the seals. And now, my freezer is barely sealing due to this issue. Food is spoiling and thawing. I make a conscious effort to close the fridge doors as solidly as possible, but no use.
From other posters, it looks as those parts for this model are hard to procure.
I do not recommend this model.
From other posters, it looks as those parts for this model are hard to procure.
I do not recommend this model.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2020
We are sorry to hear that your unit has failed. Understandably this is frustrating. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide any missing parts. Thank you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Died on us, unfixable
on August 13, 2020
Posted by: slcx
from Seattle, WA
We had this fridge happily for 9 years. The linear compressor went out, which LG would have been replaced, if the motherboard did not also go out, and there are none of those available right now.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Black stainless peels
on August 20, 2020
Posted by: CBarrett4
from Massachusetts
I’ve had this 3 years. Not that long and the black stainless layer is peeling at the bottom of the door handle. Not attractive. I would not recommend this product line
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
No Freeze
on December 11, 2020
Posted by: JJ54
from Indianapolis IN
[This review was collected as part of a promotion.] After seven years of good service, the LG began to lose its cooling capacity, first in the freezer where I first noticed the softened ice cream, then finally in the main compartment where the temp rose to 50 degrees. After replacing the main cooling fan, recharging the compressor with freon, and other logical trobleshooting efforts, I finally recycled the fridge with the local power company.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Looks great after 10 years
on December 11, 2020
Posted by: Jujufi
from San Diego
[This review was collected as part of a promotion.] It has lasted 10 years and still runs great! Had the fan replaced under the warranty and it’s said to last another 10
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
quiet
on December 13, 2020
Posted by: Fig52
from cape coral , Fl.
[This review was collected as part of a promotion.] Great product, no worries . It runs quietly and with a super freezer .
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Easy access
on December 27, 2020
Posted by: Rubylogz
from Cape Cod
[This review was collected as part of a promotion.] Awesome freezer on the bottom, easy access in the corner of our kitchen, constant temperature food seems to last longer, but seems to make more noise than most.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com