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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 467 reviews
5 Stars
300
4 Stars
107
3 Stars
26
2 Stars
8
1 Star
26
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
1
Black Stainless Finish
on May 9, 2021
Posted by: Eville64
from Ellicottville NY
[This review was collected as part of a promotion.] Finish is peeling off!! Very disappointed. Still waiting for replacement doors
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great Service
on June 26, 2021
Posted by: EI Beach 77
from Emerald Isle, NC
[This review was collected as part of a promotion.] I purchased this refrigerator 3.5 years ago and the sealed system failed. Customer service was quick to get a someone out to service the unit and there was no charge to me.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Need additional support
on July 6, 2021
Posted by: Davidp67
from Massachusetts
I actually bought this 2 years ago - I had the compressor and computer board replaced last Friday - the freezer still doesn’t work correctly - the food is defrosted and it will not make ice
Serv# RNN210623084553
LG case -# CNN210623564462
Serv# RNN210623084553
LG case -# CNN210623564462
Pros: ease of use
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 6, 2021
We hate hearing that the issue is unresolved. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
not great
on July 15, 2021
Posted by: commenter21
from miami
[This review was collected as part of a promotion.] Our prior French door LG had better features.. 3 veggie bins, a bigger full bin at the bottom, half shelves that came off easier for cleaning and for moving to different levels. The new one has 2 bins for veggies, and you have to open both doors to open 1 bin. The doors themselves seem lightweight and not solidly built as our prior. Improved does not mean better.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 15, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on July 31, 2021
Posted by: KevinPK
from Massapequa, ny
[This review was collected as part of a promotion.] 3 repairs and now waiting 3 weeks to fix the ice maker
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Breakdown
on August 9, 2021
Posted by: Bob1977
from San francisco
[This review was collected as part of a promotion.] Condenser and computer board failed after year and a half. LG repair folks are trying to repair.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
We liked it but.......
on September 5, 2021
Posted by: Anonymous
from Bally, PA
[This review was collected as part of a promotion.] We had it for 8 years. A few times, during the summers the freezer would stop working. Ice cream would get soft, ice maker would stop functioning. This summer, right at the 8 year point it stopped freezing again. This time resetting it didn’t help and it continued to get worse. Three different repairmen told us it was the compressor which we thought was great since that was under warranty for 10 years. But no one wants to replace that part because according to them it’s difficult and the labor, which would be our responsibility, was very expensive. So we had to junk it and buy a new refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Efficient and Reliable
on September 22, 2021
Posted by: tickey
from SF California
[This review was collected as part of a promotion.] Contains all the features we require from a refrigerator. Temperature control features are excellent. However a hairline fracture developed during the period we had the item. We are puzzled how this occurred. Never over stocked the fridge. Please see photo..
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com