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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 467 reviews
5 Stars
300
4 Stars
107
3 Stars
26
2 Stars
8
1 Star
26
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
5
Service was great
on September 23, 2021
Posted by: Yaboyng
from Brookhaven pa
[This review was collected as part of a promotion.] The tech was knowledgeable and efficient love the service
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love, Love
on September 29, 2021
Posted by: LQQKiesee
from Queens, NY
[This review was collected as part of a promotion.] This is a beautiful addition to my kitchen. Be it the refrigerator or the freezer both work flawlessly.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Failed compressor
on October 8, 2021
Posted by: November Lake
from Miami
[This review was collected as part of a promotion.] I purchased 4 large kitchen appliances in the fall of 2017. The refrigerator stopped working in 2021 and it turned out it needed a new compressor. I couldn’t get a repairman out until the next day, so all the meat needed to be thrown away and all the food needed to be transferred to another fridge. What a pain. A 4 year old fridge shouldn’t need a new compressor.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Amazing factory service
on January 12, 2022
Posted by: Unkamauk
from Asheville
[This review was collected as part of a promotion.] On my 9+ year old unit - Called and had LG come to service when it quit cooling sufficiently - Fantastic tech (William) came and identified my problem immediately, hooked me up with a new compressor and I only had to pay for a service charge. I'm so satisfied I tell all my friends about the experience and then went out and bought a new LG microwave. You guys ROCK
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features!
on January 15, 2022
Posted by: Chelu Nation
from Poulsbo, WA.
[This review was collected as part of a promotion.] The fridge is almost 5 years old and it’s been Great! No issues at all. Great Features!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Linear Compressor
on January 17, 2022
Posted by: GDiane
from Houston, TX
The linear compressor has been deemed faulty and LG has had law suits regarding this part.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
Please rest assured that we confidently stand behind our products and we are committed to continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. A settlement has been reached. This settlement is not to serve as acknowledgement of any defect regarding our compressors. For specific terms of the settlement, including eligibility information or how to submit a claim, please visit the official settlement website: http://www.lgfridgesettlement.com. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
QUALITY PRODUCT THAT LOOKS GREAT!
on January 22, 2022
Posted by: Sam 23
from Seattle
[This review was collected as part of a promotion.] Bought this fridge three years ago and when there was a minor issue LG took care of it. It’s easy to clean, the shelves and drawers come out easily.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Linear compressor will break down
on February 8, 2022
Posted by: NaY2018
from San Francisco, CA
My LG refrigerator was purchased in 2019 & broke down 3 years later (stopped cooking). LG faced a class action lawsuit over the linear compressor… unfortunately my model was not part of this.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 16, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback allow us an opportunity to hear directly from our customers to be able to offer products that better meet their needs as well as implement changes aimed at offering more efficient products and services. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com