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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 471 reviews
5 Stars
302
4 Stars
108
3 Stars
26
2 Stars
8
1 Star
27
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Posted by: NaY2018
from San Francisco, CA
Verified Purchase:Yes
My LG refrigerator was purchased in 2019 & broke down 3 years later (stopped cooking). LG faced a class action lawsuit over the linear compressor… unfortunately my model was not part of this.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 16, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback allow us an opportunity to hear directly from our customers to be able to offer products that better meet their needs as well as implement changes aimed at offering more efficient products and services. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Black Stainless Steel appliances
on March 3, 2022
Posted by: PAW66
from Columbus, OH
We bought all LG Black Stainless steel appliances 4 years ago. We used the correct "shimmy" rag and only used water on all the appliances. Every piece, the black stainless steel is peeling off. I have no complaints about the appliances themselves, they are all working great. They just look like crap. I wish there was a way to fix them. Appliances are good, just don't buy black stainless steel.
Quality
2
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, March 7, 2022
We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Time for a lawsuit
on March 9, 2022
Posted by: Tam 03
from Chicago
[This review was collected as part of a promotion.] Black stainless is peeling off it scratches very very easily this I'd crap and seems to be a big issue with LG black stainless
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, March 10, 2022
We are sad to see this and we would like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, pictures and brief description of the issue so that we can investigate. We will do everything in our power to help and resolve this issue. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: LG exfan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Frustrating Frustrating Frustrating Frustrating Frustrating Frustrating
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, June 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Trish27
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this refrigerator for over 4 years and never had a a problem until 2 weeks ago. The compressor went out but LG covered the cost of the repair. Looks great and has plenty of room for a family of 4!
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Suziee
from Brewster MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really love it! Love the water dispenser/ice maker on the door and nice to have a second ice maker in the feeezer for hot summer days. Perfect counter depth and the stainless finish does not show fingerprints!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TexasAuntie
from DFW Texas
Verified Purchase:Yes
I never wanted a side-by-side. I loved my LG bottom freezer (3 door) fridge but needed a replacement fast and got this side-by-side. It has a lot more room than I had pictured in the freezer and the layout is very comprehensive. Not thrilled with the amount of ice it produces. If we had more than two in our family it would never keep up with our usage. The LG website is buggy and not helpful when it comes to troubleshooting. I give it 4.5 stars (but that's not possible).
Pros: ease of use
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Scram
from Midland, Michigan
Verified Purchase:Yes
I purchased this refrigerator. Love the capacity I hav to keep my drinks cold & my popsicles frozen. Thank you LG!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com