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Customer Reviews Collected from lg.com |
LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 467 reviews
5 Stars
300
4 Stars
107
3 Stars
26
2 Stars
8
1 Star
26
89%of customers recommend this product.
(
386 out of
434)
Customer Reviews for LG - 20.9 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
5
QUIET
on August 17, 2022
Posted by: QUICKNESS
from SO CAL
Looked great and was nearly silent for the 12 years it operated. Replaced it with the newer version with the two door freezer.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great for 4 years
on August 29, 2022
Posted by: D Eaton
from Chicago
We really liked the Fridge. It had all the right features. We always have a thermometer in the fridge and freezer. It worked great for 4 years. Then the temperature started changing. We were used to the temp going up when you opened it but it was varying from 25 to 45 degrees. And this was after it had been closed for at least an hour. The freezer had a error code "FF" which went away. We have been trying tp get a service tech out to fix it. But they have not wanted to show proof of COVID Vax.
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, August 30, 2022
We hate to hear you feel this way and will not take the repair. Thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Decent fridge but leaks from inside
on September 13, 2022
Posted by: Garido
from Colorado
Good design, but leaking on the inside from somewhere. Going to have to spend big bucks to get help.
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
Important changes in French Door refrigerator
on December 7, 2022
Posted by: Beverlee
from Stafford, CT
The reconfiguration of the refrigerator doors and interior drawers offer much more useful space for storage. Also, the new shape of the freezer compartment and drawer is much more convenient. Everything is more visable as well.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great built in look with cabinet depth option
on January 25, 2023
Posted by: Clcoe5
from Chicago
Stainless matches all other appliances. Adjustable shelves convenient. Like the clean look of the water dispenser.
Pros: Style/Design
Quality
4
Features
4
Written by a customer while visiting lg.com
Customer Rating
5
Knight
on February 26, 2023
Posted by: John Van Doren
from Rancho Cucamonga
Excellent upgrade from my Norcold 8cf RV refrigerator. Wife really likes the French door with large freezer drawer! Linear compressor works well off my Victron inverter and 300AH Lithium battery bank.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there John! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
5
Five years - still a great decision
on April 19, 2023
Posted by: Good decision
from Dakota, IL
[This review was collected as part of a promotion.] This refrigerator/freezer replaced a unit from Sears. The design and layout of the LG doors, shelves and drawers do something that few other brands do - they make sense.
We find it much easier to find things, store things and replenish things because the layout is simple to see and access.
We find it much easier to find things, store things and replenish things because the layout is simple to see and access.
The only issue we've had has been the ice maker. It quit working and would not re-start even after trying all of the LG troubleshooting suggestions. An email to the LG President's link produced immediate results. We got a phone call within hours from a Rep (bright, verbal and positive BTW) and within two days a new ice maker. It was easy to install and now works properly again.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., April 28, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
1
Not a fan
on June 10, 2023
Posted by: TCM1
from Tennessee
Our fridge was only 5 years and 2 months old when the compressor died, causing a circuit board to to fry. Too expensive to repair. Our next fridge is made in America.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi, TCM1. Thanks for reaching out. Hopefully you were able to get the compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com