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Customer Reviews Collected from lg.com |
LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator
Average Customer Rating:
4.3
Rating breakdown 186 reviews
5 Stars
117
4 Stars
41
3 Stars
10
2 Stars
4
1 Star
14
86%of customers recommend this product.
(
149 out of
174)
Customer Reviews for LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator
Customer Rating
5
Great looking refrigerator
on September 21, 2019
Posted by: Suezque W
from Richmond, VA
[This review was collected as part of a promotion.] I wanted a counter depth refrigerator so it would not stick out far past the edge of my counter top. I researched, read reviews and compared with others of this French door style.
I’m so happy with my selection of this LG model. It looks great, I like the way the interior is laid out with slim ice maker in door vs. taking up space inside refrigerator. I use the water & ice dispenser often and had to replace the water filter after about 9 months.
I’m so happy with my selection of this LG model. It looks great, I like the way the interior is laid out with slim ice maker in door vs. taking up space inside refrigerator. I use the water & ice dispenser often and had to replace the water filter after about 9 months.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
not cooling
on October 17, 2019
Posted by: aross
from Colorado Springs
This is only 2 years old and I am having issues with an error message for the freezer fan. This should not be happening on a 2 yer old refrigerator. I am not happy with it at all. I saw online the 2019 & 2019 models now have a 3 year parts and labor warranty from LG. Mine is a 2017 this does not inspire confidence, instead it looks like LG knows there are problems with these models.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy Chris, Customer Service, October 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Does the job
on April 29, 2021
Posted by: Nasmall93
[This review was collected as part of a promotion.] This refrigerator Is just okay. It came with the house we bought and was brand new, but the ice maker never worked properly, dispute resetting it multiple times and trying other methods of trouble shooting. Of course the ice maker was out of warranty and LG wouldn’t replace it. The top draw in the freezer also falls off it’s rack quite easily. The water spout in the door is also placed very awkwardly and can result in water all over the floor if you’re not careful, or of a guest isn’t familiar with your fridge.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
on May 2, 2021
Posted by: Sugarick
from Erwin, NC
[This review was collected as part of a promotion.] After using my LG Frig for awhile and after having the lower freezer drawer freeze closed on us and other on going issues with the drawer we decided never again to purchase a frig with a drawer. Doors on freezer is a better fit for our household.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Died before it's 10 year anniversary
on June 29, 2021
Posted by: Upset 57
from Morgan City, LA
[This review was collected as part of a promotion.] This refrigerator/freezer actually worked well up until the day it died. It was a super quiet, cabinet depth model; but, now it just sits in the kitchen waiting to go to the dump. My mother always says, "if you can't say anything nice about the subject, don't say anything at all"! So, I guess I'll just end the review now.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Great Item!
on December 26, 2021
Posted by: Terri1209
from Moore, OK
[This review was collected as part of a promotion.] I bought a house 3 months ago and the sellers offered for me to purchase the appliances in the house, so I did. I love this fridge! I'm pretty sure it's been in the house for about 6-7 years, but it's been very well taken care of and it's been great so far. I agree with others though when they say the water dispenser is in an off place. I think they could've done better on this, but I've gotten used to it! I've never had a bad issue with any LG product.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Less Features than 6 year old modle
on December 29, 2021
Posted by: never again customer
from CA
I bought this a month ago, replacing a 6 year old model. This model appeared to be the same but a lot less storage drawers. Just this week the water dispenser started leaking. Hopefully not a lemon.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Counter depth is the best feature
on January 19, 2022
Posted by: Jsavy
from Fitchburg MA
[This review was collected as part of a promotion.] Not happy with the finish. Scratches very easy. Ice maker always get jammed-up.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 19, 2022
We apologize that our service did not meet your expectations and value your feedback and would like to learn more from you. However we need your help moving to a different platform that supports back and forth messaging and where you can share an image of the issue. Please consider reaching out to our reach out social media support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com