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Customer Reviews Collected from lg.com |
LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 192 reviews
5 Stars
120
4 Stars
41
3 Stars
11
2 Stars
4
1 Star
16
86%of customers recommend this product.
(
149 out of
174)
Customer Reviews for LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
5
Great Item!
on December 26, 2021
Posted by: Terri1209
from Moore, OK
[This review was collected as part of a promotion.] I bought a house 3 months ago and the sellers offered for me to purchase the appliances in the house, so I did. I love this fridge! I'm pretty sure it's been in the house for about 6-7 years, but it's been very well taken care of and it's been great so far. I agree with others though when they say the water dispenser is in an off place. I think they could've done better on this, but I've gotten used to it! I've never had a bad issue with any LG product.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: never again customer
from CA
Verified Purchase:Yes
I bought this a month ago, replacing a 6 year old model. This model appeared to be the same but a lot less storage drawers. Just this week the water dispenser started leaking. Hopefully not a lemon.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jsavy
from Fitchburg MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not happy with the finish. Scratches very easy. Ice maker always get jammed-up.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 19, 2022
We apologize that our service did not meet your expectations and value your feedback and would like to learn more from you. However we need your help moving to a different platform that supports back and forth messaging and where you can share an image of the issue. Please consider reaching out to our reach out social media support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Natj
from Jobstown NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the French doors, and the ice maker works great! The compressor needed to be replaced, but a tech came out immediately and did it free of charge. excellent customer service.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, April 4, 2022
We hate to hear you had issues with your unit and happy to hear the issue is resolved. Thank you for this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: FFRupp
from Phoenix, AZ
Verified Purchase:Yes
We loved our current LG refrigerator that when it came time to remodel, we upgraded to another LG refrigerator!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CamdenFerris
from Newtown, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've only had this fridge for about a month, but love it so far! Very good spacious refrigerator. It beat my expectation. Plenty of space for something that sold in gallons in the door itself. Two spacious fruit and vegetables chambers. The pockets in the doors hold a ton of stuff (including a gallon of milk). The fridge beeps to let you know the door has been open for an extended period. Highly recommend this fridge! Had to replace last LG and need the same size.
Quality
4
Features
4
Value
3
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: RefrigeratorLG
from New York
Verified Purchase:Yes
It would be nice to have someone that speaks clear English. Also someone that understands the workings of the products that you sell.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: utica52
from henderson nv
Verified Purchase:Yes
Just had my new LG refrigerator installed and the told me to train about
2 gallons of water and throw out the ice cubes. Well of been draining gallons of water and ice cubes out for over a week and the water and cubes are not drinkable. So disappointed
2 gallons of water and throw out the ice cubes. Well of been draining gallons of water and ice cubes out for over a week and the water and cubes are not drinkable. So disappointed
Quality
2
Features
2
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi, utica52. Thanks for reaching out. Hopefully you were able to get your fridge dispenser fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com