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Customer Reviews Collected from lg.com |
LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 192 reviews
5 Stars
120
4 Stars
41
3 Stars
11
2 Stars
4
1 Star
16
86%of customers recommend this product.
(
149 out of
174)
Customer Reviews for LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless Steel
Posted by: Johney000
from Kingston, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 3 weeks ago and love it so far...especially the fingerprint resistance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review on this refrigerator. It fills us with pride to know that our product and service are valued by our community. Our team enjoys what they do because of customers like you. This review just made our day! Thank you for choosing LG. ~Anthony
Written by a customer while visiting lg.com
Posted by: evancycles
from New Haven CT
Verified Purchase:Yes
I love this refrigerator! Overall very happy with it's performance. My experience with LG has been fantastic. From product quality to customer service. I own an OLED LG tv as well that has also been a wonderful product. I will surely be considering LG for future purchases.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Vigara
from Brooklyn, ny
Verified Purchase:Yes
Tech came. Wasn't the most pleasant but, got the job done.
Pros: ease of use
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: TELLIT
from New Jersey
Verified Purchase:Yes
Consumer- focused design. all shelves and drawers are perfectly placed, very easy to remove for cleaning or to rearrange layout. Drawers, Shelves, bins, body all clean/wipe easily. Ice maker works great but I wish cubes were a little bigger. excellent cooling, double drawer freezer is a big plus. lots of air vents in both freezer drawer promoted great cooling. bottom large freezer drawer is easy to take out and clean, on door control pad lights up when touched. great automatic filter change needed, reminder. 7 yrs and no problem,
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jeet01
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so happy with the technician. He did a excellent job.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great fridge
on May 21, 2024
Posted by: Sean Kenn
from Fort Lauderdale, FL
[This review was collected as part of a promotion.] Love it! Have had it since 2017. Never a problem and makes great small drink ice!
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Issues
on August 1, 2024
Posted by: LHand
from Mpls.Mn
I am actually very disappointed in my LG Refrigerator. I just had to replace the compressor which cost me over $800 in labor. It seems to be a recurring issue with LG refrigerators and labor is not covered under their warranty. Expensive fix….
Response from lg.comBy LG, August 1, 2024
Hello there,
Thank you for sharing your experience with us. We understand that having to replace the compressor on your LFX21976ST refrigerator can be quite costly and inconvenient.
To help avoid future issues, we recommend regularly checking and cleaning the condenser coils and ensuring that the refrigerator is properly leveled and ventilated. This can improve efficiency and potentially prevent similar problems.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--142971071337
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions and support options. We appreciate your patience.
—Renzo
Thank you for sharing your experience with us. We understand that having to replace the compressor on your LFX21976ST refrigerator can be quite costly and inconvenient.
To help avoid future issues, we recommend regularly checking and cleaning the condenser coils and ensuring that the refrigerator is properly leveled and ventilated. This can improve efficiency and potentially prevent similar problems.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--142971071337
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions and support options. We appreciate your patience.
—Renzo
Response from lg.comBy LG, August 1, 2024
Hi, there. Thank you for reaching out to us and sharing your feedback on the LG Refrigerator (LFX21976ST) model. We understand your concern about replacing the compressor on your unit and the labor costs not covered under warranty. We strive to provide high-quality products and exceptional service that exceed our customers' needs. To address this, please reach out to us on social media @LGUSSupport with your unit's details and any additional information about your repair experience. We'll look into your case and explore possible solutions or support options that might be available. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
Ripoff
on October 7, 2024
Posted by: Victim2
from Henderson NV
[This review was collected as part of a promotion.] The frig works fine. But the high charge for one hr work to replace something that was already under warranty was extremely high. I was charged even before the worker comes to my home.
Pros: Style/Design
Quality
3
Features
2
Value
4
Response from lg.comBy true, LG Digital Care Team, October 10, 2024
Hi there! Thank you for sharing your experience and bringing this to our attention. We understand the importance of having your refrigerator repaired, and we appreciate your patience during this process. If you have any questions about the charges or need further clarification, please get in touch with us on social media @LGUSSupport with your contact details, and we’ll be happy to assist you further. ^Anthony
Written by a customer while visiting lg.com