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Customer Reviews Collected from lg.com |
LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator
Average Customer Rating:
4.3
Rating breakdown 186 reviews
5 Stars
117
4 Stars
41
3 Stars
10
2 Stars
4
1 Star
14
86%of customers recommend this product.
(
149 out of
174)
Customer Reviews for LG - 19.8 Cu. Ft. Counter-Depth French Door Refrigerator
Customer Rating
1
Freezer not working and now top portion
on February 15, 2020
Posted by: Queeno
from Queens, NY
This refrigerator has givien me problems. The spring on the door I keep replacing but door not closing good and now the freezer and tío portion not working
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, February 18, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
The most frustrating ice maker and water dispenser
on December 26, 2012
Posted by: lizzie24601
from California
Although I love the aesthetic look and design of this fridge, the troubles and hassles I have had with the water dispenser and ice maker are just not worth it. Almost everyone who uses the water dispenser for the first time manages to spray water all over themselves and the floor. The ice maker jams about every third time it is used, and is an annoyance and hassle. This purchase has just been a huge disappointment.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Written by a customer while visiting lg.com
Customer Rating
3
Great Refrigerator, terrible Ice Maker
on October 13, 2015
Posted by: Steve3506
from Durham, NC
We purchased the SS French Door, Counter Depth Refrigerator and loved everything about it except the Ice Maker. The Ice Maker id TOO small for a family and over the last 18 months the ice maker has failed. Worse than just the failure is that it is very difficult to find someone to repair the ice maker.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
product failed
on December 14, 2014
Posted by: Blondie
from Bailey, CO
I have owned this refrigerator for 3 years and it died 3 weeks ago. I won't buyanother one.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Love the look, not the functionality
on August 29, 2015
Posted by: jodiK
from Columbus, OH
I am disappointed that after spending thousands of dollars on a refrigerator, it is freezing my homegrown produce. I have had service people out three times in two months and have been told that there is nothing they can do because of the design of the unit - location of the ice maker within the door. Seems LG should have figured this out before it went on the market.
Also, there is not a ton of space in this thing once you start loading it up.
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
I love it!!!
on June 6, 2013
Posted by: K brown
from Birmingham, AL, USA
I love my refrigerator!! The reason I gave it only 3 Stars on the Featured is because now if you want something out of the small drawers then you have to open both doorsKay!! Also it doesn't make a lot of ice!!
Thanks -
Thanks -
K Brown
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
2
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
great features, quiet and ea use
on February 28, 2015
Posted by: DonFD
from Rancho Palos Verdes, CA
We have had the appliance for several months and find it very good. The icemaker is quick and makes plenty of ice.
The water dispenser keeps the water cold for drinking.
My wife is overjoyed with the refrigerator and it's storage space.
It would be nice however if the front came in different colors. I would have preferred black, but despite that, we bought it anyway because of it's features and dependability.
The water dispenser keeps the water cold for drinking.
My wife is overjoyed with the refrigerator and it's storage space.
It would be nice however if the front came in different colors. I would have preferred black, but despite that, we bought it anyway because of it's features and dependability.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Not Your Parent's Fridge
on October 3, 2011
Posted by: Wraithdude
from Temecula, CA
Human engineering played a major role when the bottom freezer was designed. Let's face it, how much time do we spend in the freezer versus the refrigerator section? So then why should we constantly bend over to access the one compartment you use the most? I hated that about all the refrigerators I grew up with.
And another thing. If heat rises and cold falls, why put the part of the refrigerator that's supposed to be the coldest on top? Once again, someone had their thinking cap on. I'm no scientist, but I'm willing to bet that I'm going to save $$$ thanks to that little bit of common sense.
And just a side note. Ever open the freezer door and had an avalanche of frozen foods land on your toes? It ain't gonna happen with this model.
And one last thing - the water/ice dispenser. The slim ice maker in the door doesn't rob you of shelf space like other designs do and the water dispenses outward away from the door so that you can fill those big pitchers that might not fit in other refrigerators.
My wife and I both agreed that we won't be making purchases like this very often, so we knew we had to do it right. Overall, I think we made a wise decision in our purchase and you might as well.
And another thing. If heat rises and cold falls, why put the part of the refrigerator that's supposed to be the coldest on top? Once again, someone had their thinking cap on. I'm no scientist, but I'm willing to bet that I'm going to save $$$ thanks to that little bit of common sense.
And just a side note. Ever open the freezer door and had an avalanche of frozen foods land on your toes? It ain't gonna happen with this model.
And one last thing - the water/ice dispenser. The slim ice maker in the door doesn't rob you of shelf space like other designs do and the water dispenses outward away from the door so that you can fill those big pitchers that might not fit in other refrigerators.
My wife and I both agreed that we won't be making purchases like this very often, so we knew we had to do it right. Overall, I think we made a wise decision in our purchase and you might as well.
Pros: easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com